Zenith Bank Apologises to Nigerians, Announces Full Restoration of Services After IT Upgrade.
The management of Zenith Bank has apologized to its customers, assuring them that the bank has restored services following a major upgrade of its information technology infrastructure. The bank explained that the inconvenience this caused their customers during the upgrading process indeed caused quite an uncharacteristic disruption in online banking services.
The issue came about following a notice from Zenith Bank to its customers about scheduled maintenance that would take place between September 29 and October 1, 2024. The bank did advise customers to put up contingencies during the period, but it is clear many were unprepared for this level of disruption. The customers of the bank flocked to the social networking sites en masse, more so X.com, formerly known as Twitter, to vent their anger, as they couldn’t execute online transactions, whatsoever-be it fund transfer, bill payments, or balance enquiries.
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In the light of the hue and cry, Zenith Bank released a statement on Thursday to assure its customers that it was now back to normal services as the technical challenges had been resolved. “Now, you can have access to your account, carry out transactions, and enjoy banking services,” the management said in an update. The Management further appreciated the patience and understanding of the bank’s customers during the period of the maintenance.
While the services have been restored, many of their customers asked the bank to ensure more measures so as to avoid such situations in the future also. Some were concerned by the bank’s communications strategy during the downtime and called for better customer support with timely updates if such maintenance activities had to be performed in the future.
In the apology, which was inscribed on the notice boards of all its branches nationwide, Zenith Bank said it remained “committed to providing timely, secmlss, quality banking services.” The upgrade of its IT infrastructure is part of broader efforts by the bank aimed at enhancing service delivery in order to ensure that the customers have timely, secured, and efficient services.
The bank has kept the status as one of the largest financial institutions in Nigeria, and there are a number of millions relying on its electronic platforms to make day-to-day transactions. The bank has further assured users that it would monitor the performance of the system henceforth and also make necessary adjustments in order not to face the occurrence of such disruptions in the near future.
