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Home Banking Job Vacancies in Nigeria Wema Bank Plc Recruitment 2021 for Retail Relationship Management Officers

Wema Bank Plc Recruitment 2021 for Retail Relationship Management Officers


2021 for  

Wema Bank Plc – Widely reputed because the longest surviving and most resilient indigenous financial institution in Nigeria, Wema Bank Plc has over time, diligently provided a fully-fledged vary of value-adding banking and monetary advisory companies to the Nigerian public.

We are recruiting to fill the place under:

Job Title: Retail Relationship Management Officer

Location: Nigeria
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance

Job Summary

  • The Retail Relationship Management Officer is part of the gross sales crew who builds and maintains relationships with prospects, develops, exploits and consummates gross sales alternatives, drawing in potential retail prospects.
  • To observe the competitors to see what methods are getting used with a purpose to keep forward of the competitors.

ALSO APPLY FOR : Central Bank of Nigeria (CBN Recruitment 2021 ) of Independent Infrastructure Asset Manager

Job Purpose

  • To contribute to retail enterprise improvement and execution of department retail gross sales plans, with a purpose to obtain fascinating profitability.
  • To guide high quality retail loans and monitor for efficient and environment friendly performance of such loans – This was not included earlier than.
  • To foster a productive, value-adding relationship between the financial institution and prospects.
  • To help the Retail Cluster Head to develop a portfolio of worthwhile prospects in pursuit of particular gross sales, service, progress and alternative targets
  • To contribute to a powerful customer-focused service tradition within the Branch.
  • Coordinating gross sales efforts with advertising applications

Job Responsibilities
Sales administration:

  • Execute department retail gross sales technique reflective of the native market circumstances to make sure that gross sales targets are met. This consists of having product information, cross promoting and retaining updated with adjustments and developments within the native market/space to drive optimum achievement gross sales alternatives.
  • Strong communication and interpersonal abilities and the power to construct and preserve relationships
  • To deal with driving buyer acquisition and rising volumes, particularly within the space of Retail enterprise within the Bank by opening of several types of accounts.
  • To give suggestions to the gross sales crew and product administration in market conditions on new product/current product improvement/improve for rising small and medium scale companies and people in our advertising surroundings.
  • Conduct each day conferences with different retail gross sales crew (Marketing Associates), finishing up evaluations on the day gone by actions and collectively plan for the week forward.
  • Manages and maintains present retail enterprise relationships and search new accounts by gross sales
  • Engage in retail enterprise improvement actions and solicitation of latest retail enterprise; be actively concerned in instilling and sustaining a constructive gross sales surroundings by training of the Bank’s services.
  • Effectively convert service restoration to gross sales alternatives and maintain client loyalty.
  • The collective targets for the MAs are sole obligations of the Retail, RMO who supervises all of the actions of MAs underneath his/her purview.
  • Giving gross sales shows to a spread of potential prospects
  • Creatively interact prospects as contactless as doable
  • Visiting purchasers and potential prospects to judge wants or promote services
  • Coordinating gross sales efforts with advertising applications

Risk Management:

  • Ability to determine an appropriate stage of lending threat, in step with the financial institution’s threat urge for food statement and to maximise revenue from that transaction.
  • Comply with the Bank’s criticism decision course of to resolve the matter, preserve our excessive service requirements and mitigate additional dangers / losses.
  • Minimize dangers by adherence to KYC compliance as per the financial institution insurance policies and procedures in all of your operations to attenuate losses resulting from frauds.
  • Discuss mortgage phrases and circumstances, and conduct collateral threat evaluation to make sure compliance with the banks insurance policies and procedures
  • Ensure all documentation is legitimate and full in assigned portfolio.
  • Adhering to the Bank’s insurance policies and procedures

Financial Management:

  • Extract and analyse monetary statements, money stream forecasts and different complicated monetary reports, offering correct evaluation
  • Perform prequalification evaluation and evaluation of economic situation and threat of financing requests inside framework of Bank credit score tradition and present financial and trade traits.
  • Analyze monetary statements of latest buyer and consider all mortgage paperwork.
  • Contributes to the expansion of deposits, loans and overdrafts to extend profitability of the department.
  • Draft and help the Retail Cluster Head to finish deposit funding and credit score proposal papers.
  • Negotiating all contracts with potential prospects
  • Answering buyer questions on credit score phrases, merchandise, costs and availability

Customer Service:

  • Deliver and all the time preserve customer support requirements, for improved service supply.
  • Log prospects’ complaints by the shopper question register figuring out the foundation causes and addressing them at source to forestall recurrence.
  • Provide acceptable services through probably the most appropriate channel to make sure that prospects’ wants are met.
  • Offer a constant but differentiated buyer expertise by providing holistic wants evaluation and session to key purchasers in portfolio administration taking possession of all classes of customer support issues.
  • Consistent and frequent communication with client offering full, concise portfolio valuations and steering.
  • Serves as a problem-solver for the client, serving to them determine funding standards, acknowledge and deal with considerations that come up as session strikes nearer to decision.
  • Complies with using acceptable processes and procedures anticipated of all members of workers who’re continually in touch with the shoppers.
  • Advice prospects on monetary companies
  • Handles buyer complaints and resolve issues
  • Engaging prospects on banking services
  • Approach and signal on new prospects

People Management:

  • Collaborate with friends within the department to make sure efficient help and repair supply.
  • Contribute to growing a constructive and proactive Safety and Wellbeing tradition together with assembly all security and wellbeing compliance necessities.
  • Role mannequin and dwell the Bank’s Values whereas adhering to all company HR insurance policies
  • Exhibit Good management ability
  • Has a direct duty and accountability for the performance of all MA within the department

Job Experience and Qualifications

  • Education: Minimum of First Degree in Any Discipline. Additional Qualification shall be an added Advantage
  • Specialized information: Minimum of three years cognate expertise
  • Professional Certification: CIBN
  • Experience: Sales and Marketing
  • Digitally Savvy
  • Superb interpersonal abilities.
  • Good communication abilities
  • A dedication to glorious customer support
  • Strategic pondering and talent to research and resolve issues rapidly
  • Ability to work properly with others and lead a crew

Application Closing Date
twelfth March, 2021.

How to Apply
Interested and certified candidates should:
Click here to apply online

2021 for



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