Oasis Africa Consulting Limited – Our client, a diversified resolution supplier with a broad portfolio in energy technology, electrical infrastructures, industrial gear, elevators & escalators and HVAC is presently recruiting to fill the place beneath:
Job Title: Sales Support Officer
Location: Lekki, Lagos
Job Type: Full-time
- Provide help to gross sales crew and reply to buyer and prospect queries. Contribute to creating and sustaining good buyer relationships and guarantee easy gross sales crew operations.
- Open new accounts, make sure that quotes ready conform to present product and pricing confirmations.
- Generate gross sales quotations for each new and current shoppers.
- Maintain fixed communication with the gross sales crew and acquire updates from them usually relating to their alternatives and make sure that these are up to date by the CRM crew inside the given timeline.
- Ensure reporting updates by the department’s quotations statistics on a month-to-month foundation and current it to the Branch Manager and Customer Relations Manager.
- Ensure gross sales orders and supply plans are ready on time for gross sales crew. Supervise and monitor deliveries. Confirm funds and course of all deliveries and Installations.
- Review pending orders and particular clients’ requests to make sure glorious customer support and buyer expertise.
- Maintain efficient communication and work relation with Stores, Credit Control, Maintenance, Customer Service Departments, Engineers and others…and make sure that the requested job is accomplished.
- Handle buyer complaints, present applicable options and alternate options inside the deadlines; comply with up to make sure decision.
- Provide up-to-date info on supply fee and set up of firm’s services and products to the administration crew and the shoppers.
- Receive and course of LPOs from shoppers. Create quotations and different documentations in respect of buy order executed by shoppers.
- File all mandatory documentations of the registered clients and prospects.
- Prepare and kind statements of accounts. Prepare and submit associated reports on request.
- Attend to stroll in clients and resolve their enquiries.
- Ensure all clients obtain constant, related communication throughout all channels.
- Enable particular person buyer info to be shared all through firm’s gross sales crew when requested by CRM Manager to enhance buyer interplay and permit cross-selling and up-selling.
- Prepare and send introductory letters to organizations on behalf of the corporate.
- Follow up with new and current shoppers.
- Make positive deliveries of Company’s merchandise are executed in response to Company’s requirements.
- File and hold accounts and documentation of registered clients and prospects
- Make, obtain calls and mails from each new and current shoppers
- Follow up on all yearly upkeep accounts of Gensets.
- Prepare day by day gross sales reports.
- Prepare fee for BM & Sales Executives.
- Create Sales Orders for venture citation and replace quotations on AX Dynamics.
- Follow up with Credit Control division to ensure Sales Order is being raised and confirmed.
- Handle fee affirmation.
- Conduct month-to-month and weekly gadgets forecasts.
- Send financial institution release to the involved division.
- In-depth understanding of gross sales rules and customer support practices
- Strong consideration to particulars
- Excellent comply with up and coordination abilities
- Excellent time administration abilities
- Good data of firm’s services and products
- Good customer support abilities
- Strong interpersonal and communication abilities
- Able to work beneath stress and to deadlines
- Able to work independently and as a crew
- Strong administrative and organizing abilities
- Strong multitasking skills
- Strong crew work skills.
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- Graduate in Business Administration or equal. B.E-Electrical / Mechanical can be most well-liked. MBA or Master’s Degree is a most well-liked.
- Min 3-5 years of expertise within the gross sales help area.
- Previous or present expertise in Industrial Products is a plus.(To specify merchandise: Generators, Escalators, Elevators, Switches, Lightings Transformers, Compressors, Home Appliances and so forth….).
Salary and Benefits
- Pay/advantages are aggressive primarily based on trade requirements.
How to Apply
Interested and certified candidates ought to:
Click here to apply
Application deadline: Not Specified.