Training Manager / Supervisor at Dragnet Solutions Limited

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Dragnet Solutions Limited – Our client, a global Hotel Brand in Ikeja with a number one hospitality and customer support is at the moment recruiting to fill the place beneath:

Job Title: Training Manager / Supervisor

Location: Lagos

Job Description

  • The superb candidate will work the with managers division and division heads to debate staffing wants, recruitment wants, open requisitions, and required/fascinating {qualifications}.

Entry Requirements
Safety and Security:

  • Follow firm and division security and security insurance policies and procedures to make sure a clear, secure, and safe atmosphere.
  • Identify and proper unsafe work procedures or situations and/or report them to administration and security/security personnel.
  • Complete acceptable security coaching and certifications to carry out work duties.
  • Follow property particular procedures for dealing with emergency conditions (e.g., evacuations, medical emergencies, pure disasters).
  • Follow Hazardous Material Management Program procedures for dealing with and disposing of chemical compounds, fertilizer, pesticides, blood borne pathogens, and many others., together with utilizing Material Safety Data Sheets (MSDS).
  • Report works associated accidents, or different accidents instantly upon prevalence to supervisor/supervisor.
  • Follow insurance policies and procedures for the secure operation and storage of instruments, tools, and machines.

Policies and Procedures:

  • Follow firm and division insurance policies and procedures.
  • Protect the privateness and security of company and coworkers.
  • Maintain confidentiality of proprietary supplies and data.
  • Protect firm instruments, tools, machines, or different belongings in accordance with firm insurance policies and procedures.
  • Ensure uniform, nametags, and private appearance are clear, hygienic, skilled and in compliance with firm insurance policies and procedures.
  • Perform different cheap job duties as requested by Supervisors.

Guest Relations:

  • Welcome and acknowledge each visitor with a smile, eye contact, and a pleasant verbal greeting, utilizing the visitor’s title when attainable.
  • Engage company in dialog relating to their keep, property companies, and space sights/choices.
  • Actively hear and reply positively to visitor questions, issues, and requests utilizing model or property particular course of (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve points, delight, and construct belief.
  • Assist different workers to make sure correct protection and immediate visitor service.
  • Thank company with real appreciation and supply a fond farewell.
  • Provide help to people with disabilities, together with aiding visually, hearing, or physically-impaired people inside pointers (e.g., escorting them when requested, utilizing phrases to elucidate actions, writing instructions on paper, transferring objects out of the best way, or providing entry to Braille or TDD telephones).
  • Anticipate company’ service wants, together with asking questions of company to higher perceive their wants and watching/listening to visitor preferences and appearing on them at any time when attainable.
  • Address company’ service wants in knowledgeable, constructive, and well timed method.

Communication:

  • Discuss work subjects, actions, or issues with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Prepare and overview written paperwork (e.g., every day logs, enterprise letters, memoranda, reports), together with proofreading and modifying written data to make sure accuracy and completeness.
  • Answer telephones utilizing acceptable etiquette together with answering the cellphone inside 3 rings, answering with a smile in a single’s voice, utilizing the callers’ title, transferring calls to acceptable particular person/division, requesting permission earlier than inserting the caller on maintain, taking and relaying messages, and permitting the caller to finish the decision.
  • Speak to company and associates utilizing clear, acceptable {and professional} language.
  • Talk with and hearken to different workers to successfully alternate data.
  • Exchange data with different workers utilizing digital units (e.g., pagers and two-way radios, electronic mail).
  • Provide help to coworkers, guaranteeing they perceive their duties.

Assists Management:

  • Assist administration in screening resumes, conducting interviews and deciding on new hourly hires utilizing choice instruments and techniques.
  • Ensure that hourly workers are educated on firm core values, job roles, obligations, and technical and repair features of the job.
  • Serve as a departmental position mannequin or mentor by working alongside workers to carry out technical or useful job duties.
  • Coach and develop workers (e.g., create expectations for continuous enchancment, present difficult duties and assignments, maintain growth discussions, and assemble and execute growth plans).
  • Encourage and encourage workers to carry out their best, take duty for duties and assignments, make choices and supply enter on attainable enhancements.
  • Assist administration in making ready and conducting performance critiques of hourly workers.
  • Collaborate with administration to formally acknowledge hourly workers’ performance contributions.
  • Assist administration in counseling hourly workers on work associated issues and points to make sure satisfaction and productiveness.
  • Assist administration in establishing and speaking objectives, performance expectations, timetables and deadlines for shift or departmental operations to hourly workers and make sure that they’re understood.
  • Assist administration in making ready work schedules of hourly workers.
  • Assist administration to make sure that hourly workers have the required sources to successfully carry out their jobs (e.g., provides, tools, and stock).
  • Assign and guarantee work duties are accomplished on time and that they meet acceptable high quality requirements.

Working with Others:

  • Develop and keep constructive and productive working relationships with different workers and departments.
  • Partner with and help others to advertise an atmosphere of teamwork and obtain frequent objectives.
  • Actively hearken to and contemplate the issues of different workers, responding appropriately and successfully.
  • Support all co-workers and deal with them with dignity and respect.
  • Handle delicate points with workers and/or company with tact, respect, diplomacy, and confidentiality.

Administration:

  • Create and sort workplace correspondence utilizing laptop.
  • Create and keep submitting techniques.
  • Distribute and route mail.
  • Order and monitor Human Resources workplace provides and varieties.
  • Maintain confidentiality and security of worker and property data, information, and data.
  • Answer cellphone calls and document messages.

Requirements

  • Education: CIPM, TMP Certification – required
  • Related Work Experience: At least 5 year of associated work expertise
  • Supervisory Experience: At least 3 year of supervisory expertise

How to Apply
Interested and certified candidates should:
Click here to apply

Application Deadline  eleventh June, 2021.

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