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About

, Nigeria’s leading Health Maintenance Organization (HMO) was founded in 1997 and began operations in June 1998. Renowned by our stakeholders for our dependability, we have actually been linking our members to doctor considering that 1998. Our unique 18 years market performance history has actually seen us construct a powerful track record in Nigeria and we stay the HMO of option for over 300,000 members and over 500 business customers and federal organizations. We were the very first HMO to be registered in Nigeria and 18 years later on, we are still top in the market. We are among the really couple of HMOs that can boast the monetary and technical support of a world class business – Liberty Health (a member of the Liberty Group).

We areTotal Health Trust Limited (THT) is  hiring to fill the positions listed below:

Job Title: Account Officer

Location:  Lagos

Job Description

  • Reconcile accounts with the basic journal
  • Handle basic account questions
  • Contact customers about billings that are overdue
  • Maintain records of service expenses, such as labor and product
  • Handle accounts receivable and payable
  • Check billings for mistakes

Qualifications

  • Proficiency in Excel
  • Great analytical abilities
  • Eye for information
  • At least 1- 2 years of appropriate experience
  • B.Sc. in Accounts
  • Excellent social abilities

Additional Information

  • Presentation abilities and organizational abilities.
  • Numerical Analysis and Problem Assessment, Judgment and Decision making.
  • Timeliness
  • Multi-tasking
  • Compliance
  • Proficient in Microsoft workplace suites (word, stand out, power point and outlook).
  • Attention to information (precision)
  • Good interaction abilities (spoken and composed)
  • Teamwork
  • Data entry abilities
  • Confidentiality

Job Title: Call Centre Supervisor

Location: Lagos

Job Description

1 Receive calls from members or company groups and suppliers and potential customers
2 To get calls from suppliers and have very first call resolution on pre-authorization questions for straight and limited forward cases or path the question to the proper department for call resolution
3 To get Employer group calls and to deal with questions associating with the particular group or members within the group and path the question to the proper department for call resolution in the more intricate cases
4 To get and deal with all member associated calls and to guarantee that all problems and questions are resolved on first call resolution or escalate the query for resolution
5 Monitor employee productivity and provide constructive feedback and coaching
6 Prepare and submit performance reports
7 Organize workflow and ensure that employees understand their duties or delegated tasks
8 To adhere to and live the organizational value

Qualifications

  • BSc/BA in management or relevant discipline will be considered an advantage
  • Proven experience as supervisor or relevant role
  • Familiarity with company policies and legal guidelines of the field
  • Ability to learn a variety of job descriptions
  • Excellent communication and interpersonal skills
  • Outstanding organizational and leadership skills
  • Good knowledge of MS Office

Additional Information

Other requirements:

• Good organizational and planning capabilities
• Innovative and quick thinking capabilities
• Innovativeness
• Leadership and Guidance
• Decision Making skills
• Integrity
• Optimum Utilisation of Resources
• Adaptive, expertise, Result-Oriented, Relationship Skill
• Delegation skills
• Strategic

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Job Title: Quality Assurance / Renewals Executive

Location:  Lagos

Job Description

  • Provide analysis of data and recommend preventative or corrective action to maintain adherence to quality standards
  • Identify compliance issues and areas for corrective/preventive action and follow up to assess the proper identification of problem cause and implementation of effective countermeasures.
  • Maintains operations by following policies and procedures and reporting needed changes.
  • Generate, prepare and present audit report to Manager.
  • Carry out any other tasks as assigned.
  • Work with other team members in the unit.
  • Generate samples of business data from applications processed.
  • Review and generate reports from daily tasks on processed applications.
  • Review the validity and status of Business Subscription
  • Reviewed, approved and monitored the implementation and effectiveness of corrective action plans.
  • Performed Quality Process Reviews to help ensure that operations in departments are prepared for external inspections and audits.
  • Execute audits of work processes and measure quality data for review to ensure finished product complies with quality standards prior to delivery.
  • Generate and prepare trend analysis report at required frequency (daily, weekly, monthly, quarterly and annually).
  • Auditing and follow up on enquiries, issues resolutions and treatment of complaints.
  • Auditing of all received correspondences.
  • Ensure all errors are identified, escalated and fixed within an allowable timeline within the unit.
  • Ensure proper documentation of gaps/ variation identified, root cause and corrective measures for such variations.
  • Processing of Renewals for Existing Businesses.
  • Vetting of Existing Business Premiums and subscription

Qualifications

  • 2-3 years of work experience in related operations
  • Minimum of a Bachelor’s Degree.

Other Requirements:

  • Writing
  • Multi-tasking
  • Compliance
  • Teamwork.
  • Proficient in Microsoft office suites (word, excel, power point and outlook).
  • Attention to details, strategic thinking and analysis
  • Good communication skills (verbal and written).
  • Strong Presentation and Organizational skills.
  • Numerical Analysis and Problem Assessment, Judgment and Decision making.
  • Timeliness
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Job Title : Call Centre Agent

Location : Lagos

Job Description

1 Receive calls from members or employer groups and providers and prospective clients
2 To receive calls from providers and have first call resolution on pre-authorization questions for limited and straight forward cases or route the query to the correct department for call resolution
3 To receive Employer group calls and to resolve queries relating to the specific group or members within the group and route the query to the correct department for call resolution in the more complex cases
4 To receive and resolve all member related calls and to ensure that all problems and queries are fixed on very first call resolution or intensify the question for resolution
5 To receive calls from prospective clients and re-route the calls to the Sales and Distribution department ensuring that het prospective clients receive the best service
6 To log enquiries for all calls relating to registered providers, Clients and members
7 To follow up on specific cases as distributed by the manager to guarantee a value added service offering
8 To follow and live the organizational worth

Qualifications

Candidate must be a graduate
• B.Sc. Nursing and additional medical qualification will be an added advantage
• Candidate should  have minimum of 2 years  experience including 1 year in similar function in a Health Maintenance Organization (HMO)
•Clinical or General Nursing and Insurance Call Centre experience is an added advantage.
•  Knowledge of NHIS regulatory standards, Medical Global Best Practices, Health Insurance, Products and Processes, and Scheme Rules is an added advantage
• Excellent organizational, interaction (verbal and written), listening abilities and attention to detail.
• Candidate must be very proficient in Microsoft office packages

Additional Information

Other requirements:
• Good organizational and planning capabilities
• Innovative and quick thinking capabilities
• Innovativeness
• Adaptive
• Decision Making abilities
• Integrity
• Ability to work under pressure
• Adaptive, competence, Result-Oriented, Relationship Skill
• Working with people
• Strategic

How to Apply
Interested and certified prospects should:
Click here to apply

Application Deadline 3rd February, 2020

# Total Health Trust Limited (THT)

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