CornerStone Staffing – Our client, a large participant in the FMCG Industry is recruiting suitably certified candidates to fill the place under:

Job Title: Customer Service Intern
Location
: Lagos, Nigeria
Job Type: Internship

Job Description

  • We wish to recruit a Customer Service Interns. This is a 6-month paid studying expertise with the staff of passionate, enjoyable and energetic people who save the day for 150 million clients one name at a time.

Responsibilities

  • Deliver immediate {and professional} options for buyer inquires by way of cellphone, electronic mail, on-line chat and one-one communication and many others.
  • Must successfully handle totally different communication channels:resolve buyer complaints by way of all accessible cellphone, electronic mail.
  • Direct or route buyer calls to acceptable personnel for help.
  • Work with customer support supervisor to make sure correct customer support is being delivered.
  • Handle complaints, present acceptable options and alternate options inside the deadlines; comply with up to make sure decision.
  • Handle dissatisfied clients in a well mannered {and professional} trend.
  • Track and follow-up all buyer requests in a well timed method.
  • Compile studies on general buyer satisfaction.
  • Identify and assess clients’ wants to attain satisfaction.
  • Track and follow-up all buyer requests in a well timed method.
  • Compile studies on general buyer satisfaction.
  • Identify and assess clients’ wants to attain satisfaction.

Qualifications
Knowledge, Skills, and Experience:

  • Minimum BSc degree in any subject
  • 1-2 years expertise in Customer Relationship Management might be a plus.
  • Computer expertise together with the flexibility to spreadsheet and word-processing packages at a fundamental proficient stage
  • Effective communication and interpersonal expertise (each written and verbal)
  • Self-motivated and in a position to work independently and in staff environments
  • Proficient expertise with Microsoft Office software program together with Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and handle a number of initiatives concurrently
  • Exceptional customer support and comply with up expertise.

Interested and certified candidates ought to:Click here to apply

Job Title: Telesales Agent – Internship
Location:
Lagos

Job Description

  • Our client is trying to recruit a Telesales Agents
  • This is a 2-month paid studying expertise with the staff of passionate, enjoyable and energetic people who save the day for 150 million clients one name at a time.

Your job as a Telesales Agents is to:

  • Give clients one of the best choices on their buy
  • Give product data
  • Increase our gross sales by way of diverse communication channels

Responsibilities

  • Respond to buyer questions in a well timed method both by way of cellphone, electronic mail and chat
  • Attract potential clients by answering questions/suggesting details about our services and products
  • Include a sale speech in each interplay with buyer and call proactively clients to extend bookings
  • Resolve services or products issues by clarifying the shopper’s criticism; figuring out the reason for the issue; choosing and explaining one of the best resolution to unravel the issue; expediting correction or adjustment; following up to make sure decision
  • Challenge and affect resort to enhance service stage and operational requirements
  • Build and keep sturdy working relationships with employees
  • Completion of service studies by gathering and reporting on name log data
  • Managing every day targets and monitoring progress with software akin to Excel, Google Spreadsheet and varied ticketing programs
  • Building and main cross-functional teams-able to anticipate and ship options to client points

Knowledge, Skills, and Experience

  • Minimum of a B.Sc/HND required in any subject.
  • At least 1 year of Call Centre and/or Telemarketing/ Telesales expertise
  • A confirmed monitor file of working in a customer support atmosphere is required
  • Flight Ticketing talent is an added benefit
  • Eloquent and customer-oriented, with expertise in chilly calling
  • Effective communication and interpersonal expertise (each written and verbal)
  • Highly persuasive and cozy with dealing with buyer’s objections
  • Thrive in a fast-paced atmosphere to constantly meet or exceed gross sales targets

Interested and certified candidates ought to: Click here to apply

Application Deadline 30th June, 2019.

CHECK THIS JOB ALSONew Jobs Opportunities at EDLP Nigeria Limited May, 2019

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