CornerStone Staffing – Our client, a large participant in the FMCG Industry is recruiting suitably certified candidates to fill the place under:
Job Title: Customer Service Intern
Location: Lagos, Nigeria
Job Type: Internship
Job Description
- We wish to recruit a Customer Service Interns. This is a 6-month paid studying expertise with the staff of passionate, enjoyable and energetic people who save the day for 150 million clients one name at a time.
Responsibilities
- Deliver immediate {and professional} options for buyer inquires by way of cellphone, electronic mail, on-line chat and one-one communication and many others.
- Must successfully handle totally different communication channels:resolve buyer complaints by way of all accessible cellphone, electronic mail.
- Direct or route buyer calls to acceptable personnel for help.
- Work with customer support supervisor to make sure correct customer support is being delivered.
- Handle complaints, present acceptable options and alternate options inside the deadlines; comply with up to make sure decision.
- Handle dissatisfied clients in a well mannered {and professional} trend.
- Track and follow-up all buyer requests in a well timed method.
- Compile studies on general buyer satisfaction.
- Identify and assess clients’ wants to attain satisfaction.
- Track and follow-up all buyer requests in a well timed method.
- Compile studies on general buyer satisfaction.
- Identify and assess clients’ wants to attain satisfaction.
Qualifications
Knowledge, Skills, and Experience:
- Minimum BSc degree in any subject
- 1-2 years expertise in Customer Relationship Management might be a plus.
- Computer expertise together with the flexibility to spreadsheet and word-processing packages at a fundamental proficient stage
- Effective communication and interpersonal expertise (each written and verbal)
- Self-motivated and in a position to work independently and in staff environments
- Proficient expertise with Microsoft Office software program together with Word, Excel, PowerPoint and Outlook
- Ability to multi-task and handle a number of initiatives concurrently
- Exceptional customer support and comply with up expertise.
Interested and certified candidates ought to:Click here to apply
Job Title: Telesales Agent – Internship
Location: Lagos
Job Description
- Our client is trying to recruit a Telesales Agents
- This is a 2-month paid studying expertise with the staff of passionate, enjoyable and energetic people who save the day for 150 million clients one name at a time.
Your job as a Telesales Agents is to:
- Give clients one of the best choices on their buy
- Give product data
- Increase our gross sales by way of diverse communication channels
Responsibilities
- Respond to buyer questions in a well timed method both by way of cellphone, electronic mail and chat
- Attract potential clients by answering questions/suggesting details about our services and products
- Include a sale speech in each interplay with buyer and call proactively clients to extend bookings
- Resolve services or products issues by clarifying the shopper’s criticism; figuring out the reason for the issue; choosing and explaining one of the best resolution to unravel the issue; expediting correction or adjustment; following up to make sure decision
- Challenge and affect resort to enhance service stage and operational requirements
- Build and keep sturdy working relationships with employees
- Completion of service studies by gathering and reporting on name log data
- Managing every day targets and monitoring progress with software akin to Excel, Google Spreadsheet and varied ticketing programs
- Building and main cross-functional teams-able to anticipate and ship options to client points
Knowledge, Skills, and Experience
- Minimum of a B.Sc/HND required in any subject.
- At least 1 year of Call Centre and/or Telemarketing/ Telesales expertise
- A confirmed monitor file of working in a customer support atmosphere is required
- Flight Ticketing talent is an added benefit
- Eloquent and customer-oriented, with expertise in chilly calling
- Effective communication and interpersonal expertise (each written and verbal)
- Highly persuasive and cozy with dealing with buyer’s objections
- Thrive in a fast-paced atmosphere to constantly meet or exceed gross sales targets
Interested and certified candidates ought to: Click here to apply
Application Deadline 30th June, 2019.
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