Air Peace Recruitment 2021 for Passenger Service Executive recruitment

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Job Vacancies at Air Peace Limited

Apply for Air Peace Recruitment 2021 for Passenger Service Executive recruitment – At Air Peace Limited, we repeatedly try for excellence in all we do. Through our people we’re capable of attain greater heights as a result of their distinctive strengths and experiences assist us flip challenges into alternatives. We make use of the best expertise and supply an amazing alternative and atmosphere for them to show their best expertise in a service pushed atmosphere.

We are recruiting to fill the place beneath:

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Job Title: Passenger Service Executive

Location: Nigeria

Job Summary

  • Coordinates the supply of wonderful buyer Service whereas dealing with passenger reservations, check-in, boarding, reconciliation, and so forth.

Key Accountabilities and Responsibilities

  • Process baggage and passengers in keeping with APL’s requirements with enthusiasm
  • Ensuring that baggage irregularities are adopted via to decision.
  • Ensuring that income is maximized fromexcess baggage
  • Ensuringspecial passengers:Passengers with  decreased  mobility, unaccompanied  minorsand group passengers areproperlydocumentedinthePNR. Assist with transit/switch passengers
  • Providing a frontline level of presence for passenger enquiries in a pleasant method.
  • Assist passengers with fare quotes, reservations, revalidations, rebooking and upgrades.
  • Ensuring all tickets are issued accurately and in accordance with IATA rules.
  • Reconciling money uplift with ticket gross sales.Blockgroup seats for collection and advert hoc group as at when required.
  • Issuing extra baggage receipts for extra baggage funds and receipts for no reveals, date change.
  • Perform random management of passenger’s tickets.
  • Ensuringspecial passengers:Passengers with  decreased  mobility, unaccompanied  minorsand group passengers areproperlydocumentedinthePNR. Assist with transit / switch passengers

Relationship:

  • Develop wonderful working relationships with all stakeholders
  • Internal: Call Centre, Station Manager, Sales assist, IT Support, Revenue Accounting / Management
  • External: Travel brokers, Other Airlines, IT technicians, Company’s financial institution employees

Key Performance Indicators:

  • Highest stage of Customer satisfaction at all instances in keeping with firm’s set customary
  • Execution of all APL ticketing requirements and insurance policies
  • Meet all ticketing targets given quarterly

Competencies and Requirements

  • Compliance with firm procedures
  • Coping below strain
  • University Degree in social science or comparable subject. Ability to talk French is a should.
  • 3 years’ expertise
  • High stage of non-public credibility
  • Good buyer relation talent
  • Good understanding of Airline services
  • Teamwork

Additional Functions:

  • Determines eligibility by evaluating client data to necessities.
  • Informs purchasers by explaining procedures; answering questions; offering data,
  • Maintains communication tools by reporting issues.
  • Maintains and improves high quality of outcomes by adhering to requirements and pointers;  recommending improved procedures.
  • Accomplishes gross sales and organization mission by finishing assigned name centre duties
  • Respond to enquiries from passengers concerning reservation on the cellphone.
  • Resolve all queries arising from reservation points.

How to Apply For Air Peace Recruitment 2021 for Passenger Service Executive recruitment
Interested and certified candidates should:
Click here to apply

Click here for more information (PDF)

Application Deadline twenty third April, 2021.

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