15 Job Positions at Tek Experts

Job vacancies
 ABOUT US

Tek Experts gives the providers of a uniquely passionate and skilled workforce that takes intense pleasure in serving to corporations handle their enterprise operations. We care concerning the work we do, the businesses we accomplice with and the shoppers they serve.

We are recruiting to fill the place under:

Job Title: Operations Manager (Service Delivery Manager) – Pipeline

Location: Lagos

Start fulfilling your goals

  • If you suppose you will have what it takes to make a distinction and need to work for an organization that may give you limitless potential then apply for this place now and inform us extra about what you possibly can convey to our enterprise. You may take a look at our different jobs.

Job Description/Profile

  • Do you like delivering IT assist? Do you need to be answerable for delivering extraordinary buyer for enterprise based mostly providers throughout Office 365 merchandise? Are you searching for a quickly rising firm to take your profession to the following degree? Tek Experts gives enterprise and IT outsourcing providers, and we take intense pleasure in serving to corporations deal with their enterprise operations. As a part of our native administration crew, you’ll oversee and lead efficiency, monitoring general KPIs and targets in your crew.
  • We care concerning the work we do, the businesses we accomplice with and the shoppers they serve and we consider our people are vital to our success. Ideally you’ll be from an IT assist background, and have in depth expertise in delivering assist to enterprise prospects. A assured crew supervisor you should have a crew of roughly a number of hundred and have a client going through function.

Duties and duties

  • Plan by prioritizing buyer, employees and organizational necessities
  • Onboard a crew of specialists and creating the enterprise unit information in Tek Experts
  • When wanted, function a part of the escalation path for operational points
  • Maintain steady traces of communication, protecting the worldwide chief of Consumer and client director knowledgeable of all vital points
  • Responsible for a wider perspective of metrics achievement
  • Manage part and supply managers regionally
  • Run, analyze reports and create motion objects to enhance the operation and guarantee metrics achievement
  • Manage headcount numbers and work with the client director to replace the quotas/targets
  • Open communication with the supply crew to assessment crew’s standing, metrics, doable points/wants and proceed with actions. Also to maintain the managers up to date on newest information, motion plans, and so forth
  • Concurrent conferences with buyer’s managers, if wanted
  • Ensure that the assist crew meet KIPs and SLA
  • Attend common operational and enterprise assessment conferences
  • Participate within the assessment processes and workflow to diagnose areas for enchancment
  • Create, implement and keep enterprise processes
  • Proactively proposes enchancment plans the place gaps are observed
  • Performance administration and people growth

What we’re searching for

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist.
  • You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Competences:

  • Demonstrable expertise main a assist crew of at least 200 crew members
  • Strong organizational, planning, management and administration expertise with a assured {and professional} method
  • Strong English communication expertise with glorious presentation expertise
  • Excellent comfortable expertise, together with battle decision, affect and negotiation expertise
  • Ability to work beneath strain in a extremely focused atmosphere
  • Committed to self-development and the event of others

Why Tek Experts?

  • We at Tek Experts, consider in our crew and we wish you to be a part of us.
  • That means we offer ongoing assist to your growth and provide you with publicity to the most recent applied sciences and dealing environments.
  • We’re a contemporary, difficult and quick rising, enterprise due to the success of our people.
  • They are sensible, curious, client-oriented and results-driven.


Method of Application

Interested and certified candidates ought to:
Click here to apply online

Job Title: Windows Specialist

Location: Lagos

Job Descriptions

  • Windows- Specialist Do you will have a ardour for coaching and mentoring? Do you will have a deep information of Microsoft Windows Server administration? Tek Experts gives enterprise and IT outsourcing providers, and we take intense pleasure in serving to corporations deal with their enterprise operations.
  • Due to growth, we’re hiring a number of Office 365 subject material consultants (SME) who will assist to assist our engineers in fixing advanced technical points.
  • As a SME, your function brings collectively the technical competencies of Microsoft merchandise and administration within the areas of incident, change, drawback, capability and configuration administration plus people growth.
  • Working with our assist groups, high quality assurance crew and coaching and growth division, you should have accountability to make sure Tek Experts is sufficiently educated and supported when answering technical buyer queries from purchasers and their prospects.

Duties and Responsibilities

  • Plan, create and ship coaching in individual for our groups and supporting content material for our studying administration system
  • Collaborate with the coaching and growth crew to make sure success of any coaching accomplished and replace the place obligatory
  • Identify, practice, handle and develop client going through technical leads
  • Work with our crew in the direction of Microsoft certifications and develop further content material creation for our engineers
  • Support expertise acquisition and operational leaders to pick out and interview new crew members

Job Requirements
What we’re searching for

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist.
  • You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Competences:

  • Windows knowledge- An intensive information of Microsoft Windows and a need to share that information with others
  • Strong relationship management- A collaborative nature and act as a technical advisor in strategic committees
  • Clear communicator- Clear, concise and persuasive communication model tailored for a number of audiences, plus show efficient writing, presentation expertise, and proactive listening expertise
  • Effective enterprise management- An capacity to undertake root trigger evaluation.
  • Excellent customer support and communications expertise each written and spoken English


How to Apply

Interested and certified candidates ought to:
Click here to apply online

Job Title: Operations Manager (Service Delivery Manager) – Pipeline

Location: Lagos

Description

  • Do you like delivering IT assist? Do you need to be answerable for delivering extraordinary buyer for enterprise based mostly providers throughout Office 365 merchandise? Are you searching for a quickly rising firm to take your profession to the following degree?
  • Tek Experts gives enterprise and IT outsourcing providers, and we take intense pleasure in serving to corporations deal with their enterprise operations
  • As a part of our native administration crew, you’ll oversee and lead efficiency, monitoring general KPIs and targets in your crew. We care concerning the work we do, the businesses we accomplice with and the shoppers they serve and we consider our people are vital to our success
  • Ideally you’ll be from an IT assist background, and have in depth expertise in delivering assist to enterprise prospects. A assured Team Manager you should have a crew of roughly a number of hundred and have a client going through function.

What we’re searching for

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist
  • You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Duties and Responsibilities

  • Plan by prioritizing buyer, employees and organizational necessities
  • Onboard a crew of specialists and creating the enterprise unit information in Tek Experts
  • When wanted, function a part of the escalation path for operational points
  • Maintain steady traces of communication, protecting the worldwide chief of Consumer and client director knowledgeable of all vital points
  • Responsible for a wider perspective of metrics achievement
  • Manage part and supply managers regionally
  • Run, analyze reports and create motion objects to enhance the operation and guarantee metrics achievement
  • Manage headcount numbers and work with the client director to replace the quotas/targets
  • Open communication with the supply crew to assessment crew’s standing, metrics, doable points/wants and proceed with actions. Also to maintain the managers up to date on newest information, motion plans, and so forth
  • Concurrent conferences with buyer’s managers, if wanted
  • Ensure that the assist crew meet KIPs and SLA
  • Attend common operational and enterprise assessment conferences
  • Participate within the assessment processes and workflow to diagnose areas for enchancment
  • Create, implement and keep enterprise processes
  • Proactively proposes enchancment plans the place gaps are observed
  • Performance administration and people growth.

Competences

  • Demonstrable expertise main a assist crew of at least 200 crew members
  • Strong organizational, planning, management and administration expertise with a assured {and professional} method
  • Strong English communication expertise with glorious presentation expertise
  • Excellent comfortable expertise, together with battle decision, affect and negotiation expertise
  • Ability to work beneath strain in a extremely focused atmosphere
  • Committed to self-development and the event of others.

Why Tek Experts?

  • We at Tek Experts, consider in our crew and we wish you to be a part of us. That means we offer ongoing assist to your growth and provide you with publicity to the most recent applied sciences and dealing environments
  • We’re a contemporary, difficult and quick rising, enterprise due to the success of our people. They are sensible, curious, client-oriented and results-driven.


Method of Application

Interested and certified candidates ought to:
Click here to apply online

Job Title: Technical Trainer

Location: Lagos

Job Descriptions

  • Are you searching for one of the best place to raise your profession in studying and growth? Are you searching for a corporation the place your profession can develop quickly inside a short while body? Tek Experts gives enterprise and IT outsourcing providers, and we take intense pleasure in serving to corporations deal with their enterprise operations.
  • Due to growth we’re hiring Technical Trainers for our Office 365 crew. You shall be answerable for figuring out and creating key Microsoft technical coaching programs for our groups, in addition to the first facilitator via instructor-led studying (ILT) or on-line (e-learning).
  • You shall be answerable for creating all kinds of job expertise, and technical coaching programs as wanted to construct the technical competency of the Tek-Experts Technical Support Engineers.
  • In addition, you will have the chance to establish and develop innovative coaching programs for self-paced or teacher led coaching actions following a scientific coaching growth mannequin just like ADDIE or SAM.
  • Finally, supporting the operations groups, you’ll monitor utilization of the instruments and analysis of the learnings within the success of the groups.

Duties and Responsibilities

  • Understand coaching program targets and the way they influence the Support Engineers growth
  • Deliver extremely partaking classroom technical coaching to courses of 20-25 staff.
  • Co-deliver multi-week enterprise coaching applications that put together staff to carry out on the job.
  • Use quite a lot of superior instructing strategies which are confirmed to develop information and ability via interplay and classroom follow.
  • Facilitate blended studying, stay digital, simulations, and function performs to develop expertise.
  • Apply information of educational design and efficiency growth to suggest modifications that may enhance program outcomes.
  • Work with a crew after all designers and technical consultants to develop course supplies.
  • Work carefully with technical consultants and enterprise managers to assessment content material and guarantee completeness and accuracy.
  • Collect information from class actions. Evaluate progress of people and take actions as applicable to teach efficiency of the workers.
  • Communicate progress and outcomes of coaching to managers, coaches, and crew leads.
  • Organize objects required for courses together with supplies, system entry, amenities, and tools.
  • Observe staff on the job to achieve a deep understanding of excellent efficiency. Use information to develop course supplies that simulate the job within the classroom.
  • Continuously construct your information of consumers, product, techniques, and processes to be able to rapidly be taught new course supplies.

Job Requirements
What we’re searching for:

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist.
  • You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Competences:

  • At least 2 years’ expertise delivering technical coaching
  • At least 1 years’ expertise coaching Microsoft merchandise.
  • Previous educational design expertise is taken into account a bonus


How to Apply

Interested and certified candidates ought to:
Click here to apply online

Job Title: Instructor – English and Accent Program

Location: Lagos

Description

  • As a Tek Expert Instructor you’ll be the first facilitator of English/Accent Program inside your area and contribute to world deliveries as properly. You may have the chance to ship quite a lot of coaching, follow, and training actions that develop comprehension, language utilization, accent and voice high quality in face-to-face, phone, Skype, electronic mail, and chat work environments.
  • You may even be a part of a world Learning and Development crew of execs, with entry to a full profession path within the studying subject.

What we’re searching for

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist.
  • You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be epowered and dedicated to delivering one of the best in business buyer expertise. Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Duties and Responsibilities

  • Deliver English/Accent expertise coaching to new staff all through their onboarding program, absolutely getting ready them to supply prime quality buyer experiences.
  • Support world coaching initiatives by facilitating digital assessments, coaching, and training classes.
  • Deliver studying utilizing quite a lot of content material together with examples, workout routines, job aides, follow instruments and functions.
  • Work with the English Program Manager/Instructional Designer to grasp the design, help in creating course supplies, and ship this system successfully.
  • Work with the Talent Acquisition crew to persistently implement a course of that aligns pre-hire assessments and publish rent ability growth.
  • Work with Site Training Managers to schedule and observe all coaching classes, actions, and outcomes.
  • Conduct teaching throughout and after coaching to offer suggestions and reinforce expertise. Document suggestions and share with managers.
  • Review stay and recorded calls usually. Evaluate pronunciation, voice high quality and accent, language utilization. Meet with administration to debate suggestions for enchancment.
  • Work with the worldwide L&D English Delivery crew to assessment outcomes. Assess progress and outcomes. Recommend enhancements in core curriculum of coaching actions, workout routines, assessments/assessments and associated supplies.
  • Contribute to month-to-month reports exhibiting coaching outcomes and influence.
  • Collaborate with Managers and L&D crew members to realize constant outcomes from the coaching, ongoing follow, and common suggestions.
  • Partner with Recruiters to make sure the English pre-employment evaluation course of is efficient and aligned with the English program.
  • Successfully transition new hires from coaching to their function via partaking and interactive studying, suggestions, and a plan for steady follow.
  • Influence web site managers and leaders to supply a supportive studying atmosphere the place staff are motivated to follow and enhance outdoors the classroom.
  • Calibrate with Quality Analysts and Managers to supply consistency in suggestions to staff.
  • Capture finest practices and share suggestions to enhance the Global English/Accent curriculum and preserve it efficient and constant.

Competences

  • Degree in English.
  • 2+ years of expertise instructing English.
  • International language instructing certification comparable to TOEIC, BULATS, BRIGHT, or IELTS or equal is desired.
  • Strong facilitation expertise in classroom and digital supply.
  • Experience creating course content material to make it enterprise related.
  • Ability to grasp program targets and set and obtain measurable targets which are aligned to enterprise targets.
  • Effective presentation and communication expertise.
  • Good organizational and planning expertise.
  • Excellent written and oral English language, equal to a C2 on the CEFR scale. Prefer a UK or US accent.
  • Experience within the outsourcing business (Customer Service and/ or IT) is extremely desired.

Why Tek Experts?

  • We at Tek Experts, consider in our crew and we wish you to be a part of us. That means we offer ongoing assist to your growth and provide you with publicity to the most recent applied sciences and dealing environments. We’re a contemporary, difficult and quick rising, enterprise due to the success of our people.
  • They are sensible, curious, client-oriented and results-driven.


Method of Application

Interested and certified candidates ought to:
Click here to apply online

Job Title: Property Manager

Location: Lagos

Description

  • Do you will have a background in amenities administration? Do you will have robust coordination and planning expertise? Would you prefer to be a part of a world organisation?
  • As a Property Manager, you’ll be answerable for the administration of providers and processes that assist the core enterprise of the group
  • You’ll be sure that finest practices are adopted for max effectivity and that probably the most appropriate working atmosphere is attained for its staff and their actions
  • This is a various function with a variety of duties
  • You’ll be concerned in each strategic planning and day-to-day operations, notably in relation to buildings and premises.

What we’re searching for

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist
  • You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Duties and Responsibilities

  • Develop the service cost budgeting and reconciliation and undergo the Global Head of Real Estate and Finance.
  • Maintain insurances for the constructing.
  • Support and handle the Facilities Manager in his/her roles and duties.
  • Maintain relationships with third parties; native authorities, parking and so forth
  • Recommend and put in place location particular insurance policies; recycling, ISO, tenant ticketing system, tenant satisfaction surveys, and so forth.

Competences

  • Qualified Property Manager
  • 5+ years of demonstrable expertise in an identical function, on this geographic location. Must be totally conversant in property administration.

Why Tek Experts?

  • We at Tek Experts, consider in our crew and we wish you to be a part of us. That means we offer ongoing assist to your growth and provide you with publicity to the most recent applied sciences and dealing environments
  • We’re a contemporary, difficult and quick rising, enterprise due to the success of our people
  • They are sensible, curious, client-oriented and results-driven.


Method of Application

Interested and certified candidates ought to:
Click here to apply online

Job Title: HR Generalist

Location: Lagos

Job Descriptions

  • Are you searching for one of the best place to raise your profession in human assets? Do you will have a ardour for serving to others succeed? Do you need to be a part of a crew that celebrates and drives worker engagement? T
  • he HR Generalist manages the day-to-day operations of the HR workplace and the administration of the human assets insurance policies, procedures, and applications alongside main HR practices and targets that may present an employee-oriented, high-performance tradition.

Duties and Responsibilities

  • As an HR Generalist you’ll work with our Global HR Subject Matter Experts throughout Compensation and Benefits, Training, Talent Acquisition, Performance Management and Management Development to make sure a strong HR technique is delivered to our Colorado Springs web site.
  • Your function would come with the next: Assist with the event of Human Resources insurance policies for the corporate with regard to worker relations.
  • Partner with administration to speak Human Resources insurance policies, procedures, applications, and legal guidelines.
  • Recommend worker relations practices obligatory to ascertain a constructive employer-employee relationship and promote a excessive degree of worker morale and motivation.
  • Participate within the conduct of investigations when worker complaints or issues are introduced forth.
  • Complies with all current governmental and labor authorized and authorities reporting necessities. Protects the pursuits of staff and the corporate in accordance with firm Human Resources insurance policies and governmental legal guidelines and laws.
  • Provides payroll processing backup assist.
  • Partners with accounting and payroll to keep up the payroll database.
  • Participates in a single wage survey per year.
  • Provides day-to-day advantages administration providers.
  • Assist staff with any declare points.
  • Assists with worker communication and suggestions via such avenues as firm conferences, suggestion applications, worker satisfaction surveys, newsletters, worker focus teams, one-on-one conferences, and Intranet use.
  • Helps ​to watch the group’s tradition in order that it helps the attainment of the corporate’s targets and promotes worker satisfaction.

Job Requirements
What we’re searching for:

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist.
  • You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Competences:

  • General information of employment legal guidelines and practices.
  • Experience within the administration of advantages and compensation applications and different Human Resources applications.
  • Excellent laptop expertise in a Microsoft Windows atmosphere.
  • Must embrace Excel and demonstrated expertise in database administration and file protecting.
  • Effective oral and written communication.
  • Excellent interpersonal and training expertise.
  • Evidence of the follow of a excessive degree of confidentiality.
  • Excellent organizational expertise.
  • Bachelor’s degree or equal in Human Resources, Business, Organization Development or equal.


How to Apply

Interested and certified candidates ought to:
Click here to apply online

Job Title: Executive Search Researcher

Location: Lagos

Description

  • Do you need to be a part of a crew that’s supporting enormous enterprise development? Do you care about people and need to assist make goals occur? Are you curious about a profession in recruitment? Tek Experts gives enterprise and IT outsourcing providers, and we take intense pleasure in serving to corporations deal with their enterprise operations. We are hiring an Executive Recruitment Researcher.
  • In this function you’ll establish, entice and shortlist candidates for the recruitment course of to meet the necessities of the enterprise.

What we’re searching for

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist. You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Duties and Responsibilities

  • Research, establish and entice candidates utilizing all applicable strategies to fulfill job necessities
  • Write, place and replace adverts according to firm process
  • Monitor responses/functions acquired and ensure that candidate’s functions are processed effectively
  • Qualify, shortlist and current appropriate candidates towards outlined job vacancies
  • Assist within the recruitment and choice processes by successfully liaising with the candidates and inside groups

Competences

  • Exposure to Talent Acquisition and an curiosity in recruitment
  • Active, hardworking, enthusiastic, loves contacting and networking with people
  • Good information of MS Office
  • Strong administrative expertise – consideration to element

Why Tek Experts?

  • We at Tek Experts, consider in our crew and we wish you to be a part of us. That means we offer ongoing assist to your growth and provide you with publicity to the most recent applied sciences and dealing environments.
  • We’re a contemporary, difficult and quick rising, enterprise due to the success of our people. They are sensible, curious, client-oriented and results-driven.


Method of Application

Interested and certified candidates ought to:
Click here to apply online

Job Title: Dynamics CRM Specialist

Location: Lagos

Start fulfilling your goals

  • If you suppose you will have what it takes to make a distinction and need to work for an organization that may give you limitless potential then apply for this place now and inform us extra about what you possibly can convey to our enterprise.
  • You may take a look at our different jobs.

Job Description/Profile

  • Do you will have a ardour for coaching and mentoring? Do you will have a robust Microsoft Dynamics CRM expertise? Tek Experts gives enterprise and IT outsourcing providers, and we take intense pleasure in serving to corporations deal with their enterprise operations. Due to growth, we’re hiring a number of Dynamics CRM subject material consultants (SME) who will assist upskill our IT assist colleagues to resolve advanced Dynamics CRM assist requests.

Duties and Responsibilities

  • Plan, create content material, ship coaching in our studying administration system and in individual for our groups Collaborate with coaching and growth for suggestions, influence, versioning, replace and report of the programs Be accountable for the standard division wants  Meet with software program assist engineers as soon as per week, assessment what works properly and what wants enchancment Work with operations supervisor for undertaking wants and new implementations following embrace (coaching, processes, choice) Assist administration with technical restoration calls to purchasers when wanted utilizing technical information and discretion to quickly determine an applicable plan of action.
  • Assist with day by day and weekly radar classes offering case reporting particulars that may assist with the evaluation of case tendencies. Provide particular suggestions into superior circumstances to the Managers contributing with buyer software program assist engineers growth. Help establish troublesome matters and information gaps on the crew, liaising as wanted with Client companions and colleagues collaborating in tasks.
  • Seeks supplemental coaching to enhance efficiency and develop specialization. Develop the coaching roadmap to Be offered to the division trainers for supply.
  • Assist with new rent interviews to guage candidate’s degree of experience, profiles, skillset and capabilities desired for the required crew/enterprise unit. create and apply the technical assessments to be able to Provide and facilitate a correct hiring decision.

What we’re searching for

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist.
  • You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Competences:

  • Microsoft Dynamics CRM information skilled– An intensive information of Dynamics CRM and a need to share that information with others Strong relationship administration– A collaborative nature and act as a technical advisor in strategic committees Clear communicator– Clear, concise and persuasive communication model tailored for a number of audiences, plus show efficient writing, presentation expertise, and proactive listening expertise Effective enterprise management- An capacity to undertake root trigger evaluation.
  • You shall be a logical thinker and use related information to search out tendencies, drawback traits and remedy

Why Tek Experts?

  • We at Tek Experts, consider in our crew and we wish you to be a part of us. That means we offer ongoing assist to your growth and provide you with publicity to the most recent applied sciences and dealing environments. We’re a contemporary, difficult and quick rising, enterprise due to the success of our people.
  • They are sensible, curious, client-oriented and results-driven.


Method of Application

Interested and certified candidates ought to:
Click here to apply online

Job Title: Quality Manager

Location: Lagos

Description

  • Are you a passionate high quality skilled? Are you searching for an atmosphere the place you possibly can drive high quality processes inside an organization experiencing quick development? Tek Experts has an outstanding alternative to just do this
  • The Quality Manager promotes, develops, and oversees compliance of the corporate high quality system
  • Effectively assuring compliance of buyer necessities by managing high quality insurance policies, requirements, procedures, applications and practices whereas driving and facilitating steady enchancment
  • Tek Experts gives enterprise and IT outsourcing providers, and we take intense pleasure in serving to corporations deal with their enterprise operations.

What we’re searching for

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist
  • You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Duties and Responsibilities

  • Responsible for the recruitment, administration, and growth of the standard analyst crew
  • Responsible for the general management of the standard assurance framework, buyer and operational excellence practices at organizational degree
  • Defines high quality process in conjunctions with operations
  • Regularly analyze high quality information and counsel actions based mostly on collected information
  • Work with administration to drive Continuous Improvement

Competences

  • Experience in a top quality, course of, providers or buyer expertise administration perform
  • Experience in a excessive quantity and fast-paced multicultural atmosphere
  • Green Belt Sigma/PMP certification is a bonus with working expertise in steady enchancment, change administration, course of enchancment or undertaking administration,
  • Proficient with varied workplace productiveness functions notably Excel, Visio, Project and PowerPoint Bachelor’s degree or equal in a technical or enterprise self-discipline
  • Fluent in English

Why Tek Experts?

  • We at Tek Experts, consider in our crew and we wish you to be a part of us. That means we offer ongoing assist to your growth and provide you with publicity to the most recent applied sciences and dealing environments
  • We’re a contemporary, difficult and quick rising, enterprise due to the success of our people
  • They are sensible, curious, client-oriented and results-driven.


Method of Application

Interested and certified candidates ought to:
Click here to apply online

Job Title: Software Support Engineer- Dynamics ERP

Location: Lagos

Job Descriptions

  • Are you a pure drawback solver searching for a corporation the place your profession can develop quickly inside a short while body? Do you need to achieve world expertise and get in depth coaching on high-end software program merchandise and options? Do you’re taking pleasure in delivering nice customer support? Tek-Experts gives enterprise and IT outsourcing providers, and we take intense pleasure in serving to corporations deal with their enterprise operations.
  • Due to growth we need to add to our crew of software program assist engineers.
  • As a buyer going through assist engineer your function shall be to supply telephone and electronic mail based mostly technical assist to company prospects whereas making certain ticket decision and buyer satisfaction.
  • Working on the Dynamics CRM crew you’ll be supporting prospects experiencing difficulties with their relationship administration system.
  • Supported by our high quality assurance crew, area consultants and coaching and growth division, you should have a complete induction and coaching program to make sure you ship extraordinary customer support.

Duties and Responsibilities

  • Act because the superior technical contact, ship superior technical troubleshooting and problem-solving options for company prospects together with, points escalated to the best degree of administration
  • Collaborate with area consultants (SME’s) and escalation managers when further assist is required
  • Manage vital points by setting buyer expectations, devise and implement motion plans and professionally talk to all parties concerned
  • Seeks supplemental coaching to enhance efficiency and develop specialization.

Job Requirements
What we’re searching for:

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist.
  • You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Competences:

  • Up to 2 years expertise in technical or buyer assist
  • Strong researching, drawback fixing and troubleshooting expertise
  • Adaptability to work independently and a part of a crew bringing in consultants when wanted
  • Excellent customer support expertise
  • Passion for expertise and studying
  • Some publicity with Microsoft applied sciences


How to Apply

Interested and certified candidates ought to:
Click here to apply online

Job Title: Office 365 Subject Matter Expert

Location: Lagos

Description

  • Do you will have a ardour for coaching and mentoring? Do you will have a robust Microsoft Office 365 expertise? Tek Experts gives enterprise and IT outsourcing providers, and we take intense pleasure in serving to corporations deal with their enterprise operations. Due to growth, we’re hiring a number of Office 365 subject material consultants (SME) who will assist upskill our IT assist colleagues to resolve advanced Exchange, Sharepoint/Onedrive and Identity assist requests.

What we’re searching for

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist. You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise. Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Duties and duties

  • Plan, create content material, ship coaching in our studying administration system and in individual for our groups
  • Collaborate with coaching and growth for suggestions, influence, versioning, replace and report of the programs
  • Be accountable for the standard division wants
  • Meet with software program assist engineers as soon as per week, assessment what works properly and what wants enchancment
  • Work with operations supervisor for undertaking wants and new implementations following embrace (coaching, processes, choice)
  • Assist administration with technical restoration calls to purchasers when wanted utilizing technical information and discretion to quickly determine an applicable plan of action.
  • Assist with day by day and weekly radar classes offering case reporting particulars that may assist with the evaluation of case tendencies.
  • Provide particular suggestions into superior circumstances to the Managers contributing with buyer software program assist engineers growth.
  • Help establish troublesome matters and information gaps on the crew, liaising as wanted with Client companions and colleagues collaborating in tasks. Seeks supplemental coaching to enhance efficiency and develop specialization. develop the coaching roadmap to Be offered to the division trainers for supply.
  • Assist with new rent interviews to guage candidate’s degree of experience, profiles, skillset and capabilities desired for the required crew/enterprise unit. create and apply the technical assessments to be able to Provide and facilitate a correct hiring decision.

Competences

  • Microsoft Office 365 information expert- An intensive information of Microsoft Office 365 and a need to share that information with others
  • Strong relationship management- A collaborative nature and act as a technical advisor in strategic committees
  • Clear communicator- Clear, concise and persuasive communication model tailored for a number of audiences, plus show efficient writing, presentation expertise, and proactive listening expertise
  • Effective enterprise management- An capacity to undertake root trigger evaluation. You shall be a logical thinker and use related information to search out tendencies, drawback traits and remedy

Why Tek Experts?

  • We at Tek Experts, consider in our crew and we wish you to be a part of us. That means we offer ongoing assist to your growth and provide you with publicity to the most recent applied sciences and dealing environments. We’re a contemporary, difficult and quick rising, enterprise due to the success of our people. They are sensible, curious, client-oriented and results-driven.


Method of Application

Interested and certified candidates ought to:
Click here to apply online

Job Title: Quality Analyst

Location: Lagos

Description

  • Are you a passionate high quality skilled? Are you searching for an atmosphere the place you possibly can drive high quality processes inside an organization experiencing quick development?
  • Tek Experts has an outstanding alternative to just do this. Tek Experts gives enterprise and IT outsourcing providers, and we take intense pleasure in serving to corporations deal with their enterprise operations.
  • A Quality Analyst is required to be answerable for the continual enchancment of operations assist service supply.
  • As a part of a world crew the Quality Analyst will have the ability to present helpful insights relating to supply of service by figuring out gaps in course of compliance, buyer dealing with and operational finest practices.

What We’re Looking for

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist. You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise. Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Duties and Responsibilities

  • Review assist service requests to be able to monitor compliance with procedures and finest practices.
  • Collaborate with managers relating to enchancment areas and academic initiatives.
  • Document processes and procedures and set up management factors to make sure compliance.

Competences

  • Green belt certification and/or high quality assurance expertise shall be thought of a plus
  • Background in engineering associated subject
  • Experience in assist providers
  • Experience working in a multicultural atmosphere
  • Experience creating tasks, initiatives or enchancment plans.
  • Fluent in English, each written and conversational
  • Experience in presenting to massive audiences, each, in presence or digital
  • Positive, energetic and can-do angle.
  • Self-motivated and capable of work beneath strain.
  • Resilient and capable of work in a constantly altering atmosphere.
  • Detail oriented.

Why Tek Experts?

  • We at Tek Experts, consider in our crew and we wish you to be a part of us. That means we offer ongoing assist to your growth and provide you with publicity to the most recent applied sciences and dealing environments. We’re a contemporary, difficult and quick rising, enterprise due to the success of our people.
  • They are sensible, curious, client-oriented and results-driven.


Method of Application

Interested and certified candidates ought to:
Click here to apply online

Job Title: Office 365 Team Manager

Location: Lagos

Job Descriptions

  • Are you trying to increase your profession in IT management in a quickly rising firm? Do you need to be answerable for delivering extraordinary buyer assist throughout Microsoft Office 365? Tek Experts gives enterprise and IT outsourcing providers, and we take intense pleasure in serving to corporations deal with their enterprise operations.
  • Due to growth, we’re hiring a crew supervisor who will assist handle our assist colleagues to resolve technical and non-technical assist requests.
  • As a crew chief at Tek Experts you should have a strategic function to make sure distinctive customer support is delivered via your crew of assist engineers.
  • You will construct and handle an end-to-end service operations crew of 20-30 passionate professionals and be answerable for general efficiency of the crew.
  • Acting as a key enterprise chief, you’ll be a key level of contact for purchasers, supply groups and senior administration.
  • Working on the Office 365 crew you’ll assessment all circumstances associated to Office 365. You don’t must be technical, however do have to know the best way to handle a crew of technical assist engineers.

Duties and Responsibilities

  • Manage crew to ship distinctive customer support throughout technical traces
  • Training and training crew members to assist their private growth
  • Act as a major escalation level for operational points within the crew
  • Supports the crew to make sure Tek Experts meets the targets and expectations of our prospects
  • Provides correct and well timed communication to all relevant parties on any buyer assist challenge
  • Attends common operational and enterprise assessment conferences
  • Monitors particular KPIs to make sure correct supply of the enterprise
  • Participates in reviewing processes and workflow to diagnose areas for enchancment
  • Builds and sends up to date reports to administration crew (web site supervisor, world operations supervisor, workplace supervisor, and so forth) as required
  • Serves as contact level for buyer’s supply administration
  • Handle, monitor, coordinate and handle all escalated circumstances
  • Proactively proposes enchancment plans the place gaps are observed

Job Requirements
What we’re searching for:

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist.
  • You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Competences:

  • Demonstrable expertise main a assist crew of at least 20 crew members
  • Strong organizational, planning, management and administration expertise with a assured {and professional} method
  • Strong English communication expertise with glorious presentation expertise
  • Excellent comfortable expertise, together with battle decision, affect and negotiation expertise
  • Critical thinker and talent to make choices
  • Ability to work beneath strain in a extremely focused atmosphere
  • Committed to self-development and the event of others


How to Apply

Interested and certified candidates ought to:
Click here to apply online

Job Title: Office 365 Technical Support Engineer

Location: Lagos

Start fulfilling your goals

  • If you suppose you will have what it takes to make a distinction and need to work for an organization that may give you limitless potential then apply for this place now and inform us extra about what you possibly can convey to our enterprise. You may take a look at our different jobs.

Job Description

  • Are you a pure drawback solver? Do you are interested in several applied sciences and IT? Do you suppose you possibly can ship distinctive customer support? Tek Experts gives enterprise and IT outsourcing providers, and we take intense pleasure in serving to corporations deal with their enterprise operations. Due to growth we need to add to our crew of Office 365 Technical Support Engineers.
  • As a buyer going through assist engineer your function shall be to supply telephone and electronic mail based mostly technical assist to company prospects whereas making certain ticket decision and buyer satisfaction. Supported by our high quality assurance crew, subject material consultants and coaching and growth division, you should have a complete induction and coaching program to make sure you ship distinctive customer support.

What we’re searching for

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and prospects we assist. You may have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering one of the best in business buyer expertise. Fluency in English (written and spoken) is a given, as is a ‘can do’ angle and a thirst to be taught and develop skilled and comfortable expertise.

Duties and Responsibilities

  • Act as the first technical contact, ship superior technical troubleshooting and problem-solving options for company prospects together with, points escalated to the best degree of administration
  • Collaborate on cross-team and cross-product technical points by working with colleagues from different groups as wanted to resolve buyer issues
  • Collaborate with subject material consultants and escalation managers when further assist is required
  • Manage vital points by setting buyer expectations, devise and implement motion plans and professionally talk to all parties concerned

Qualifications and Competences

  • Excellent Exchange, Outlook Skype for enterprise, OneDrive and SharePoint product information with efficient trouble-shooting expertise
  • Knowledge of cloud computing applied sciences: Microsoft Azure, Active Directory and DNS, Windows Servers, Virtualization
  • Effective written and verbal communication expertise and strong skilled expertise with utmost buyer obsession.
  • Passion for expertise and studying
  • Ability to work successfully in a crew atmosphere with a demonstrated capacity to construct and keep constructive relationships and crew targets
  • Be capable of suppose out of the field.

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Why Tek Experts?

  • We at Tek Experts, consider in our crew and we wish you to be a part of us.
  • That means we offer ongoing assist to your growth and provide you with publicity to the most recent applied sciences and dealing environments.
  • We’re a contemporary, difficult and quick rising, enterprise due to the success of our people. They are sensible, curious, client-oriented and results-driven.


How to Apply

Interested and certified candidates ought to:
Click here to apply online

 

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