MainOne Cable is a leading facilitator and chosen service provider of ingenious telecom services and network options such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other organisations and Government organizations throughout West Africa.MainOne Cable

MainOne Cable’s success is developed on having actually talented and extremely skilled people within their particular fields as the driving force behind our company. A job in MainOne is various from any other you have actually had. With signing up with MainOne you’ll be challenged, influenced and happy as you end up being a part of something huge.

We are hiring to fill the positions listed below:.

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Job Title: Office Coordinator

Location: Ikeja,Lagos
Department: Corporate Services & &Development
.(********************************************************************************************************************************************************************* )Type:Permanent
.(**************************************************************************************************************************************************** )years of Experience: 1.


  • The Office Coordinator will be accountable for all front desk responsibilities like manning the switchboard, getting, backing letters and applications.

Other duties consist of:.

  • Manage the reservation and usage of Board and Meeting spaces.
  • Manage the circulation of workplace materials and consumables
  • Welcome customers and visitors, and guarantee they are comfy.
  • Assist with other jobs designated as essential to support the department.
  • Facility Management at the workplace location-escalate and follow-up with resolution of all problems raised
  • Supervise service assistants at workplace area.
  • Provide administrative/operational assistance to workplace.
  • Receive and document all inbound and outbound mail.
  • Channel client’s questions to the best department/person( s)

Qualifications, Skills & &Competencies

  • Must be information oriented and arranged.(************************************************************************************************************************************************* )have the ability to multitask and deal with little guidance.
  • Must be self-driven to achieve jobs and projects
  • Must have a great understanding of Microsoft Office Tools i.e Word, Excel, PowerPoint, Outlook etc
  • Effective Communication and excellent command of written/spoken English.
  • Basic Secretarial & &(****************************************************************************************************************************************************************************************************************************************** )(****************************************************************************************** )and efficiency with MS Office Applications.
  • HND/ BSc in any pertinent discipline.
  • At least 1-3 years pertinent work experience.
  • Time, Negotiation & & self-management abilities.
  • Good Interpersonal abilities and Customer Service Orientation

Demands of the Job:.

  • Maintain constant punctuality and clever expert appearance.
  • Maintain privacy.
  • Ability to work under pressure.
  • Ability to prioritise responsibilities and have a favorable mindset to work.

Job Title: Analyst, Business Process Management

Department: Corporate Services & &Development
.(********************************************************************************************************************************************************************* )Type:Permanent
.(**************************************************************************************************************************************************** )years of Experience: 3.


  • This function involves the execution of the process evaluation structure and efforts to drive conformance to company procedures, whilst guaranteeing quality shipment throughout business.

Specific duties consist of:.

Business Continuity Management:.

  • Support the advancement and execution of company connection strategies, to supply fail-over capability for all mission-critical network possessions consisting of servers, applications, and centers.
  • Track and keep an eye on the execution of modifications that might affect Business Continuity.
  • Develop, track and report all functional problems associated with Business Continuity.
  • Coordinate catastrophe healing screening for all Mission Critical Processes, determine traffic jams and establish concepts for performance enhancements and execution. Update the DR Plan and perform it in line with the concurred schedule.
  • Identify and alleviate process traffic jams in order to understand process effectiveness.
  • Generate routine KPI performance reports for tactical procedures, to supply feedback on process efficiency and effectiveness, spaces and restorative actions.
  • Continuously establish maturity level of Mainone procedures in order to keep an eye on development of tactical procedures and share best practices with the company.
  • Facilitate process awareness trainings and style of workshop products for internal and external clients.
  • Establish and handle advertisement hoc process enhancement groups, for process optimization and functional quality.
  • Support the upkeep of the Quality Management System to promote the company’s one-upmanship.
  • Facilitate worker engagement on the organisation’s Quality Management Systems.
  • Develop and upgrade all Business Continuity Policies, Processes, and Procedures (PPPs)
  • Draft Business Continuity reports for evaluation by line Manager
  • Develop, evaluation and standardize all healing process and procedural requirements to attend to regular, backup, redundancy and healing requirements.
  • Coordinate the execution of typical Business Continuity/ Disaster Recovery (BC/DR) procedures, assess and execute authorized company connection management methods.
  • Support the execution of Business Impact Analysis (BIA) and Business Continuity Plans.
  • Develop proper off-site information and document repositories and treatments to be used if the details were to be irretrievable due to a significant catastrophe.
  • Ensure the business’s information, information systems, facilities and networks are recoverable in case of a catastrophe.
  • Drive and close all DR associated jobs and functional activities.
  • Support the general Business Continuity Management process by guaranteeing that essential technical and service centers can be recuperated within the agreed company timescales.

Quality Management:.

  • Communicate process evaluation reports and determined process spaces to stakeholders and keep an eye on execution of restorative actions.
  • Conduct routine and ad-hoc evaluation of Mainone company procedures to identify physical fitness for function.
  • Develop process evaluation reports that plainly highlight determined strengths, weak points and enhancement recommendations.s

Qualifications, Skills & &Competencies

  • Bachelor’sdegree in anyAnalytical,Science orEngineering discipline. Masters will be an included benefit
  • Minimum of 3-5 years’ experience in a Disaster Recovery, Risk Management or Business Process Function
  • A mutual understanding of offered and emerging catastrophe healing tools
  • Experience in usage of Disaster healing approaches and tools
  • Experience in preparing, examining and reporting catastrophe healing metrics
  • Knowledge of Business defense systems and experience of Contract Management type functions
  • Must have a great working understanding of the Telecommunication Industry process requirements
  • Strong Project Management Skills
  • Should have high energy and sense of seriousness
  • Good composed and oral interaction
  • Must be versatile and able to adjust to the requirements of business, examine and analyze information effectively
  • Must be a self-starter and have the ability to focus on activities to suit the vibrant company conditions of MainOne.

Demands of the Job:.

  • Strong operations management abilities
  • Strong analytical abilities; capability to check out and analyze complex composed details
  • Strong Project Management Skills
  • Strong Presentation Skills
  • Detail- oriented
  • Occasional outstation travel.
  • Critical thinking and decision making
  • Good time management and company
  • Excellent composed and oral interaction

Job Title: IT Service Desk Manager

Department: Corporate Services & &Development
.(********************************************************************************************************************************************************************* )Type:Permanent
.(**************************************************************************************************************************************************** )years of Experience: 8.


  • He or she will be accountable for preparation, creating, and evaluating the company’s service desk according to best practices, while guaranteeing high levels of customer care quality and accessibility. This person will advise, establish, execute, and manage policies and treatments to guarantee constant service levels and fast resolutions.
  • The job holder will likewise handle service process style, performance analysis, establish proactive resolution strategies and add to intensified issue resolution by offering in-person, hands-on assistance to end users where essential.
  • The IT Service Desk Manager’s function is to guarantee that end users are getting the proper support. This consists of the obligation of handling all treatments associated with recognition, prioritization and resolution of occurrences, consisting of the tracking, tracking and coordination of Service Desk functions.

Specific duties consist of the following:.

Strategy & &Planning:

  • Conduct research study on emerging items, services, procedures and requirements in assistance of service desk innovation procurement and advancement efforts.
  • Liaise with suppliers for the procurement of brand-new systems innovations; manage setup and solve adjustment problems.
  • Develop Service Level Agreements (SLAs) to develop issue resolution expectations and timeframes.
  • Develop policies and treatments that detail how issues are determined, recorded, designated and remedied.
  • Analyze performance of Service Desk activities and recorded resolutions, determine issue locations, and create and provide options to boost quality of service and to avoid future issues.

Operations Management:.

  • Train, coach and coach Service Desk Technicians and other junior personnel.
  • Manage the general desk activities and personnel.
  • Contribute to intensified issue resolution by offering in-person, hands-on assistance to end users when essential.
  • Attend Change Advisor Board (TAXI) conferences.
  • Monitor occurrence patterns and expect possible issues for proactive.
  • Manage the processing of inbound calls to the Service Desk by means of both telephone and email to guarantee polite, prompt and reliable resolution of end user problems.
  • Develop and impose demand handling and escalation policies and treatments.
  • Track and examine patterns in Help Desk demands and produce analytical reports.
  • Assess require for any system reconfigurations (small or substantial) based upon demand patterns and make suggestions.
  • Identify, advise, establish and execute end user training programs to increase computer literacy and self-sufficiency.
  • Oversee advancement and interaction of assistance sheets, use guides and Frequently asked questions for end users.
  • Oversee the advancement, execution and administration of service desk personnel training treatments and policies.

Qualifications, Skills & &Competencies

  • Familiarity with the innovative concepts of ITIL, ITSM
  • Proven performance history of establishing and supplying SLAs and Service Desk deliverables.
  • Demonstrated progressive experience in the management of a technical assistance group.
  • Understanding of the OSI design and understanding of TCP/IP
  • Knowledge of Microsoft Dynamics AX ERP and SharePoint platform
  • Good composed, oral, and social interaction abilities.
  • B.Sc/ HND in the field of Computer Science, Electrical/ Electronics.
  • 5+ years’ work experience in IT service desk and assistance function
  • Certification in ITIL V3, MCSE/MCSAExtensive application assistance experience
  • Extensive understanding of hardware, consisting of troubleshooting.
  • Working understanding of a variety of diagnostic energies. Experience with desktop and server os, consisting of Win7,8.1, Windows 2008 server and so on

Demands of the Job:

  • Exceptional social abilities, with a concentrate on listening and questioning abilities.
  • Ability to present concepts in business-friendly and easy to use language.
  • Highly self-motivated and directed.
  • Keen attention to information.
  • Team- oriented and competent in working within a collective environment
  • Solid relationship management and performance management abilities.
  • Ability to encourage and direct employee and subordinates.
  • Strong customer care orientation.
  • Proven analytical and analytical capabilities.
  • Ability to efficiently focus on and perform jobs in a high-pressure environment.

Job Title: Civil Engineering Project Manager

Job Type:Permanent
Minimum years of Experience:10


  • He/She will likewise (as part of the preparation process of designated jobs and to some sensible degree) lead the style of all civil and structural works, handle suppliers and partners in all locations of building/solutions and civil/structural engineering styles.
  • He/ she will likewise perform all jobs in line with the preferred company goals and guarantee deliverables lines up with the tactical intent of MainOne.
  • The Civil Engineering Projects Manager will be accountable for the management of designated jobs, guaranteeing that the jobs satisfy the needed quality requirements and timelines within authorized spending plan.

Other job duties will consist of:

  • Research and make suggestions of expense reliable option and execution choices for jobs and facilities
  • Document and examine possible task threats, barriers/obstacles and specify proper alleviating strategies to make it possible for prompt avoidance and resolution
  • Vendor engagement and management as required on each task to guarantee the picked supplier is skilled and suggested option for each task is practicable and expense reliable
  • Engage vendors/contractors and supply worth engineering on all jobs as might be needed from time to time.
  • Prepare and present routine reports for management (daily, weekly, regular monthly …) or as might be needed from time to time.
  • End to end task management and shipment (Initiation, Planning, Implementation, Quality Control, Reporting, Documentation & &Closure )of designated jobs and in line with general company objectives
  • Civil engineering designs/approvals of styles and guidance of all elements of designated the jobs to conclusion
  • Undertake preliminary expense quotes of task for spending plan functions and guaranteeing Projects spending plans remain in line with QS basic quotes.
  • Evaluate supplier’s proposition submission and make suggestions based upon qualitative and qualitative supplier analysis
  • Select products/services based upon mathematical analysis of offered items and make useful suggestions to the Management.

Qualifications, Skills & & Competencies

  • Hands- on experience of style tools such as AutoCAD, Visio, Revit etc is a requirement
  • Must be numerate with strong business acumen
  • Ability to research study expense reliable options for product or services is a requirement
  • Organization preparation and budgeting abilities
  • Good understanding of telecoms and assistance facilities requirements will be an included benefit.
  • BSc/ HND in Civil Engineering with an experience of not less than 10 years in Civil engineering/Telecoms jobs. A Master’s degree will be an included benefit.
  • Strong Project Management experience likewise shown by a great accreditation (PMP/Prince -2) or a master’s degree in task management

Demands of the Job:

  • Will be needed to communicate and user interface with other groups/departments such as Procurement, Data centre, Finance and so on

How to Apply
Interested and certified prospects should:.
Click here to apply

Notice to Recruitment Agencies and Candidates:

Please keep in mind that MainOne does decline unsolicited resumes from recruitment companies. In the lack of a signed service contract, MainOne will rule out or consent to any payment, recommendation cost or such other payment to a recruitment firm. In the occasion of the submission of an unsolicited resume or recommendation from a recruitment firm without a signed service contract, MainOne reserves the right to pursue and work with any such prospects with no commitment (monetary or otherwise) to such recruitment firm.

In addition, MainOne does not support or authorize employing practices that obligate a prospect to pay a part of his/her compensation to a recruitment firm as payment for a recommendation to MainOne.

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