Nokia Nigeria Recruitment for Head, Customer Team (CT), 1st October, 2019


Nokia is a Global Technology Leader, connecting people and issues. With state-of-the-art software program, {hardware} and companies for any sort of community, Nokia is uniquely positioned to assist communication service suppliers, governments, and huge enterprises ship on the promise of 5G, the Cloud and the Internet of Things. Serving prospects in over 100 nations, our analysis scientists and engineers proceed to invent and speed up new applied sciences that may more and more rework the best way people and issues talk and join.

We are recruiting to fill the place under:

Job Title: Head, Customer Team (CT)

Job ID: 1900000D9G
Location: Lagos, Nigeria
Reports to: CBT Nigeria Head


  • To lead and handle the Customer Team (CT) for Other Operators in Nigeria (these are all telecom operators excluding MTN and Airtel; these are dealt with by regional CT’s), to ship Nokia services to those prospects, handle buyer satisfaction in addition to achievement of Nokia’s key efficiency indicators.
  • As a senior gross sales skilled, the CT Head is accountable for the top to finish administration of the CT, together with Sales, operations, stakeholder relationship administration, inner processes.

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  • At least 10+ years related expertise
  • Telecoms or IT background is a should
  • Proven monitor report in enterprise growth
  • Relevant college degree in telecommunications, technical, enterprise or related qualification.
  • Strong management profile with presence and credibility available in the market
  • Systematic thinker and a profitable mindset.

Key Competencies:

  • Strong Leadership abilities to have the ability to lead the Customer Team and all assist capabilities.
  • Solid expertise in dealing with accounts/prospects of comparable measurement and complexity.
  • Deep understanding of Nokia’s product & resolution and total telecommunications market, tendencies and associated laws.
  • Strong negotiation, communication and good interpersonal abilities.
  • Ability to have an excellent understanding of the shopper’s enterprise/aggressive state of affairs/technique and an understanding of the drivers of buyer profitability to drive Nokia enterprise targets for the CT
  • Ability to construct sturdy relationships with influential stakeholders available in the market
  • Develop/execute methods addressing all stakeholders
  • Ability to offer management and steerage throughout important deal making course of and collaboration with BGs
  • Financial and danger administration abilities to assist forecasting and the qualification of alternatives
  • Experience with contract administration, monetary phrases and circumstances
  • Good understanding of challenge administration

Main Responsibility Areas

  • Further develop sturdy relationships with the shopper, together with CXO stage, to allow profitable positioning and gross sales of Nokia services.
  • Be accountable for the enterprise technique in addition to the coordination of Nokia contacts with the shopper.
  • Develop and articulate the general gross sales technique and lead account planning targeted on key market segments.
  • To keep efficient inner communications and networks with acceptable stakeholders and to provoke assist, maximize Nokia’s effectiveness and meet buyer expectations.
  • Accountable for enterprise execution, operations, submit gross sales and managing the account together with all inner processes (e.g. technique, demand planning, challenge execution, gross sales and useful resource administration.
  • Provide crew management, particularly the account managers within the CT, guaranteeing that they've acceptable abilities, coaching and information to place and to place the worth of Nokia’s merchandise/companies/options to the purchasers, guaranteeing that the CT works effectively.
  • Proactively gives opex, stock and credit score management.
  • Ensures compliance with Nokia danger administration, SOX/insurance policies, procedures and reporting for the account.

Interfaces and Reporting:
Works intently with:

  • BG capabilities: Pre-sales, HoS, Delivery
  • Head of Technologies
  • Strategy & Sales Ops
  • Pricing Management
  • Legal
  • F&C

How to Apply
Interested and certified candidates ought to:
Click here to apply online



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