Nigerian Breweries Plc Recruitment 2021
About Nigerian Breweries Plc
Nigerian Breweries Plc – We are the foremost brewing firm in Nigeria, keen about profitable with Nigeria and advertising and marketing high-quality manufacturers.
To help you learn more about Nigerian Breweries Plc Recruitment for Telesales Supervisor Nationwide, the requirements and how to apply online, we have created this job guide.
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We are recruiting to fill the place beneath:
Job Title: Telesales Supervisor
- The Telesales Supervisors would work with the Contact Centre Lead (CCL) & the Contact Centre Manager to handle the day-to-day operation on the Contact Centre.
- He / She supervises a workforce of Telesales Agent calling on clients as assigned; promote NB merchandise to them and comply with up to make sure these merchandise are delivered satisfactorily.
- To help in coordinating the day-to-day operating of and the actions of workforce of Telesales Representatives / Agents on the Contact Centre – the Telesales actions of promoting and Customer problem-solving.
- Perform coaching, teaching, and main Telesales representatives and as they supply assist for clients.
- Work with the Contact Center Manager in figuring out traits and establishing name middle targets.
- Present reports and analyzing contact middle information to enhance processes and performance.
- Consistently consider the performance of telesales representatives, guarantee self-discipline and corrective actions the place vital
- Taking on different duties or tasks to assist staff, different managers, and name middle operations.
- Provide management for telesales Agents by actively participating and supporting them to make sure higher performance
- Work with Contact Centre Manager to implement Change Programs and Projects which impression the contact centre
- To drive achievement of service and gross sales targets, SLA’s and KPIs on the Centre frequently.
- To guarantee use of Telephone to reaching efficient protection to the assigned retailers and to promote all NB merchandise to them, thereby growing NB protection of the market and obtain customer-centric aims.
- Guide Telesales representatives by way of tough calls or points, diffusing offended clients, and dealing with points that can not be fielded by telesales representatives
- Daily steering the frontline (STF) assembly by main workforce conferences, develop displays and talks to encourage and educate telesales representatives and supervisors.
- Work with Contact Centre Manager to hold out common analysis /evaluation and develop a tradition the place coaching and growth are a part of the workforce, figuring out actions and dealing with trainers to make sure the talents and data are develop successfully.
- Preparing and updating efficient each day name plan for TSRs for a productive buyer relationship administration.
- Work carefully with the varied gross sales space workforce to make sure that clients are pleased and happy always by offering immediate feedbacks from clients with a view to proffering options to their challenges.
- Monitor all calls to make sure that due course of and high quality requirements are adhered to and intervene / appropriate TSR the place vital.
- Submit common reports to administration and search new concepts and methods to enhance performance on the middle
- Identifying and instilling best follow, processes, methods and advocate steady enchancment thought for the centre.
- Regularly Reports weekly workforce actions to Contact Centre Manager.
- Assist CCM in coordinating arrange and making certain that every one instruments in use for working corresponding to Quick Drinks (QD) are available and functioning always.
- Regular follow-through on all gross sales order generated by TSRs for immediate supply to clients.
- Constantly liaising with respective Field Sales Team (STL, ASM, Fulfilment Agents to make sure all different created by the Agents are fulfilled well timed and in-full (OTIF).
- First Class Degree in any self-discipline.
- Fluent in English & a couple of native language(s) wanted for interplay (Presentation, studying, written, spoken)
- Previous expertise in a Standard Contact Centre with comparable Objectives (Outbound / Inbound & Customer Service.
- Experience with the usage of Microsoft Office packages.
- Minimum of two years’ expertise in a name centre.
- Good data of the artwork of promoting through Telephoning, Sales processes, operations and controls
- Good presentation and communication expertise.
How to Apply
Interested and certified candidates should:
Click here to apply
Closing Date : Not Stated.
Nigerian Breweries salary Structure are noted below ;
Sales Executive salaries – 6 salaries reported 200,000/mo
Sales Representative salaries – 4 salaries reported 161,667/mo
Intern salaries – 3 salaries reported 12,000/mo
Shift Manager salaries – 2 salaries reported 468,000/mo
Nigerian Breweries Plc Recruitment 2021 ( Dangote Cement Plc Recruitment 2021 )
Apply for Nigerian Breweries Plc Recruitment 2021 for Graduates in Nigeria
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