Nigerian Breweries Plc Recruitment 2021 for a Telesales Supervisor

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Nigerian Breweries Plc
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Nigerian Breweries Plc Recruitment 2021 

About Nigerian Breweries Plc  

Nigerian Breweries Plc – We are the foremost brewing firm in Nigeria, keen about profitable with Nigeria and advertising and marketing high-quality manufacturers.

To help you learn more about Nigerian Breweries Plc Recruitment for Telesales Supervisor Nationwide,  the requirements and how to apply online, we have created this job guide.

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We are recruiting to fill the place beneath:

Job Title: Telesales Supervisor
Location: Nigeria

Description

  • The Telesales Supervisors would work with the Contact Centre Lead (CCL) & the Contact Centre Manager to handle the day-to-day operation on the Contact Centre.
  • He / She supervises a workforce of Telesales Agent calling on clients as assigned; promote NB merchandise to them and comply with up to make sure these merchandise are delivered satisfactorily.

Responsibilities

  • To help in coordinating the day-to-day operating of and the actions of workforce of Telesales Representatives / Agents on the Contact Centre – the Telesales actions of promoting and Customer problem-solving.
  • Perform coaching, teaching, and main Telesales representatives and as they supply assist for clients.
  • Work with the Contact Center Manager in figuring out traits and establishing name middle targets.
  • Present reports and analyzing contact middle information to enhance processes and performance.
  • Consistently consider the performance of telesales representatives, guarantee self-discipline and corrective actions the place vital
  • Taking on different duties or tasks to assist staff, different managers, and name middle operations.
  • Provide management for telesales Agents by actively participating and supporting them to make sure higher performance
  • Work with Contact Centre Manager to implement Change Programs and Projects which impression the contact centre
  • To drive achievement of service and gross sales targets, SLA’s and KPIs on the Centre frequently.
  • To guarantee use of Telephone to reaching efficient protection to the assigned retailers and to promote all NB merchandise to them, thereby growing NB protection of the market and obtain customer-centric aims.
  • Guide Telesales representatives by way of tough calls or points, diffusing offended clients, and dealing with points that can not be fielded by telesales representatives
  • Daily steering the frontline (STF) assembly by main workforce conferences, develop displays and talks to encourage and educate telesales representatives and supervisors.
  • Work with Contact Centre Manager to hold out common analysis /evaluation and develop a tradition the place coaching and growth are a part of the workforce, figuring out actions and dealing with trainers to make sure the talents and data are develop successfully.
  • Preparing and updating efficient each day name plan for TSRs for a productive buyer relationship administration.
  • Work carefully with the varied gross sales space workforce to make sure that clients are pleased and happy always by offering immediate feedbacks from clients with a view to proffering options to their challenges.
  • Monitor all calls to make sure that due course of and high quality requirements are adhered to and intervene / appropriate TSR the place vital.
  • Submit common reports to administration and search new concepts and methods to enhance performance on the middle
  • Identifying and instilling best follow, processes, methods and advocate steady enchancment thought for the centre.
  • Regularly Reports weekly workforce actions to Contact Centre Manager.
  • Assist CCM in coordinating arrange and making certain that every one instruments in use for working corresponding to Quick Drinks (QD) are available and functioning always.
  • Regular follow-through on all gross sales order generated by TSRs for immediate supply to clients.
  • Constantly liaising with respective Field Sales Team (STL, ASM, Fulfilment Agents to make sure all different created by the Agents are fulfilled well timed and in-full (OTIF).

Requirements

  • First Class Degree in any self-discipline.
  • Fluent in English & a couple of native language(s) wanted for interplay (Presentation, studying, written, spoken)
  • Previous expertise in a Standard Contact Centre with comparable Objectives (Outbound / Inbound & Customer Service.
  • Experience with the usage of Microsoft Office packages.
  • Minimum of two years’ expertise in a name centre.
  • Good data of the artwork of promoting through Telephoning, Sales processes, operations and controls
  • Good presentation and communication expertise.

How to Apply
Interested and certified candidates should:
Click here to apply

Closing Date : Not Stated.

Nigerian Breweries salary Structure are noted below ; 

Sales Executive salaries – 6 salaries reported 200,000/mo

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Sales Representative salaries – 4 salaries reported 161,667/mo

Intern salaries – 3 salaries reported 12,000/mo

Shift Manager salaries – 2 salaries reported 468,000/mo

Nigerian Breweries Plc Recruitment 2021 ( Dangote Cement Plc Recruitment 2021 )

Apply for  Nigerian Breweries Plc Recruitment 2021 for Graduates in Nigeria

Company
Name
Nigerian Breweries Plc
Same as (Website / Social Media)
Job Location
Street
Any Street
Postal Code
234
Locality
Nigeria
Country ISO Code
Nigeria
Region ISO Code
Nigeria
Salary
Unit
Monthly
Currency ISO Code
NGN
Value
80,000.00
Job Meta
Employment Type
Full Time
Valid Through
30th September , 2021.

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