MTN Nigeria – The chief in telecommunications in Nigeria, and part of a various group in Africa and the Middle East, our model is immediately recognisable. It is thru our compelling model that we’re in a position to entice the proper abilities who we rigorously nurture by constantly bettering our employment choices even past reward and recognition.

Regional Coordinator, Network Enterprise Services-Enugu (Supervisory)

Job TypeFull Time

QualificationBA/BSc/HND

Experience 3 – 7 years

Location Enugu

Job Field ICT / Computer

Job Description

  • To handle a staff of customer support engineers answerable for the operations and efficiency of Enterprise Solutions services and products.
  • Effective value management – Reduction on compensation payout for purchasers
  • Integrate community communication architectures, topologies, {hardware}, and protocols into current MTN community for Enterprise Solutions shoppers.
  • Provide 2nd line Support at MDNS buyer finish on numerous TX media (Microwave, fiber, copper, WiMAX), Multiplexers, MDF, Cabinets, modem and CPE points.
  • Perform Implementation and  assist of FWA community integration of Customer Edge gadgets to the FWA Pre WIMAX and the approaching WIMAX community
  • Produce routine upkeep schedules and guarantee they’re executed to guard MTN and guaranteeing the integrity of MTN Nigeria’s property.
  • Ensure that every one deliberate community expansions happen on schedule, full Transmission, MDF work to make sure buyer satisfaction
  • Perform excessive stage assist capabilities on all MTN MDNS transmission gear at MTN Sites, Switching Centers, RDLU’s and Customer premises.
  • Maintain a complete set of information and configuration database of all transmission hyperlinks, fastened & knowledge strains and spares for MDNS/leased line prospects
  • Ensure all safety and community integrity documentation is accomplished and adhered to.
  • Ensure MDNS work (Planning, Implementation, Operations) is carried out as wanted and scheduled. React to emergency faults and be sure that all faults are rectified promptly inside contracted SLA and focused time scales; together with VSAT
  • Prepare and compile operations report on the MDNS community in mild of the Service Level Agreement (SLA)
  • Act as Regional level of contact for MTN Enterprise Solution Planning, Implementation and assist groups; offering correct finish to finish evaluation; working with MTN HQ assist groups.
  • Ensure Implementation and upkeep work undertaken by MDNS/fastened community contractors meets MTN Nigeria’s specification and requirements
  • Administer correct knowledge inside the present Engineering Database, i.e. correct monitoring of job orders positioned with distributors and any adjustments thereof, co-ordination of the acceptance testing of all delivered hyperlinks and associated gear: together with Microwave, fiber and copper.
  • Effective Management of Human Capital

Job Condition

  • Normal MTNN working situations
  • May be required to work prolonged hours

Experience & Training
Education:

  • First Degree in Engineering or associated self-discipline
  • IT certification

Experience:

  • 3-7 years’ expertise in telecommunications engineering and set up.
  • Proven expertise in telecommunications networks and/or in a fancy, expertise primarily based, bother taking pictures customer support surroundings
  • Experience in appreciation of and/or participation within the design of techniques structure and community techniques
  • Producing community efficiency, technical and different reports and documentation
  • Maintain correct, up-to-date information and logs.
  • Ability to deal with multi-tasking and progress various completely different points concurrently
  • Exhibit constructive pondering, enthusiasm and inspire self and others to ship optimum efficiency
  • Identify studying alternatives for self and colleagues
  • Readily shares abilities and data with colleagues
  • Commitment to high quality and steady enchancment
  • Good self administration and time administration
  • Able to work with restricted supervision, utilizing initiative and resourcefulness to determine and resolve points
  • Organise work to fulfill priorities in addition to obtain common commitments on time
  • Numerical/knowledge evaluation abilities
  • Clear and correct communications abilities
  • People administration and staff working abilities

Training:

  • Time Management
  • Report Writing
  • Microsoft Office Suite

Minimum qualification:

  • BSc, BTech, HND or BEng

Senior Manager, IP Planning

Job Type Full Time

QualificationBA/BSc/HND

Experience 9 – 17 years

Location Nigeria

Job Field ICT / Computer

Division: Network Group

Job Descriptions 

  • To oversee the design, planning and optimization of the IP transport & MPBN networks in addition to the event of modern and environment friendly community options to assist the general enterprise targets.
  • Support the Shareholder return technique by creating and implementing the Division’s processes which can be aligned to reaching all parts on the enterprise rating card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate within the evaluation of Business Processes (headcount, course of optimization and so forth), to drive effectivity features to make sure at least 5% discount in Divisional finances year-on-year.
  • Participate in Contract negotiations to scale back value and drive MTNN Value Creation Philosophy.
  • Serve MTNN’s inner prospects and supply options to enhance the client expertise.
  • Drive a rise in MTNN’s Net Promoter Score
  • Strategic Partnerships with MTNN management staff to drive consciousness on anticipated behaviours and impression on non-compliance on backside line outcomes and firm picture/repute.
  • Drive deliberate technique for the profitable supply of MTN Group and MTNN transformation initiatives specializing in Customer centricity, together with Perfect 10 Project.
  • Network and construct stable relationships with inner items and related third parties (e.g. strategic buyers, technical and finance companions, enterprise consultants and so forth.) and develop a detailed working relationship with related info sources to supply an built-in service.
  • Partner with MTNN’s Ecosystem Partners to ship enterprise worth.
  • Collaborate with different enterprise items within the improvement of enterprise fashions to be used in MTNN and develop measurement methods to assist ongoing technique improvement and venture optimization.
  • Distil and translate MTNN’s Business plan and subscriber progress assumptions into necessities for the Mobile Broadband Network and IP transport community
  • Drive the design and plan for value environment friendly/least value IP transport & MPBN networks to assist MTNN rollout with a 5+ year time horizon taking into cognizance the fast spate of expertise developments.
  • Plan and monitor the IP Planning finances in keeping with marketing strategy and departmental targets and targets
  • Develop methods to make sure environment friendly IP transport & MPBN utilization & occupancy and guarantee safe entry to the MTNN community
  • Ensure the efficiency of MTNN’s IP Planning community in keeping with outlined KPA/KPI’s
  • Maintain an consciousness of the newest technological and business developments
  • Oversee the event and administration of MTNN IP addressing plan
  • Act as subject material skilled concerning E2E IP transport networks  & MPBN design and capability planning
  • Monitor worldwide traits and enterprise finest observe in relation to particular community resolution or expertise.
  • Direct supply of future proof options within the MTNN IP transport & MPBN networks to ensure deliverables are met in accordance with buyer necessities each inner and exterior.
  • Direct the actions for architectural service design and environment friendly supply of Mobile Broadband platforms (GGSN/PGW, SGSN/MME, and so forth.), IP transport nodes (Switches, routers, firewalls and so forth.) and Network safety options
  • Continuously search self-professional improvement to sharpen abilities and capabilities in a flexible and evolving digital panorama.
  • Review the efficiency of particular person staff members and full value determinations in accordance with the worker efficiency appraisal procedures and time schedules.
  • Coach and prepare IP Planning staff to make sure understanding of the

Job Condition:

  • Normal MTNN working situations

Experience & Training  
Education:

  • First degree in Electrical/Electronic or Communications Engineering or Equivalent

Experience:

  • 9-17 years’ expertise  – which incorporates:
  • Manager monitor document of three years or extra; with at least Three years in related sector/ business
  • Worked throughout numerous cultures and geographies advantageous
  • Experience in – IP transport & MPBN networks
  • Experience in contract negotiation with distributors and suppliers
  • Experience in multi-vendor community operations
  • Experience in forecasting long run community progress and offering enter to firm marketing strategy
  • Experience in CAPEX and OPEX finances preparation

Training:

  • Advanced Management applications
  • Strategic and Business Planning
  • Financial Management
  • Human Resource/Capital administration

Minimum Qualification
BSc, BEng, BTech or HND

Senior Manager, Enterprise Project Implementation

Job Type :Full Time

Qualification: BA/BSc/HND

Experience 9 – 17 years

Location Lagos

Job Field ICT / Computer

Employement Status: Permanent

Job Description

  • Responsible for strategic venture administration, which covers the broad spectrum of operational infrastructure, asset digitalization, office supply, operational atmosphere administration, real-time asset monitoring and high-impact cross-functional tasks.
  • Support the Shareholder return technique by creating and implementing the Division’s processes which can be aligned to reaching all parts on the enterprise scorecard. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate within the evaluation of Business Processes (headcount, course of optimization and so forth.), to drive effectivity features to make sure at least 5% discount in Divisional finances year-on-year.
  • Participate in Contract negotiations to scale back value and drive MTNN Value Creation Philosophy.
  • Drive value discount; enhance velocity to market and high quality in driving the execution of enterprise tasks.
  • Creation of a single view of ALL tasks together with their advantages, danger administration, progress and resourcing.
  • Develop/construct the potential, governance and processes wanted to prioritise, useful resource and monitor all associated tasks.
  • Establish a gating methodology within the execution of all tasks to make sure that tasks are delivered on time, cost-effectively and meet MTN’s high quality requirements, and
  • Embed cross-functional collaboration and coordination in all tasks, significantly inside networks, business, expertise, and so forth.
  • Define venture scope, schedule, value, assets, high quality, and deliverables for facility-related high-impact tasks throughout the enterprise in collaboration with inner shoppers and administration.
  • Develop complete understanding of venture technique and commitments together with monetary targets, scheduling, logistics, and inspections
  • Direct and handle venture improvement from begin to end figuring out venture dependencies and significant path.
  • Plan and schedule venture timelines and milestones utilizing acceptable instruments.
  • Track venture milestones and deliverables.
  • Develop and ship progress reports, proposals, necessities documentation, and displays.
  • Proactively handle adjustments in venture scope, determine potential crises, and devise contingency plans.
  • Establish venture priorities and targets for venture efficiency together with finances and schedule limitations and oversee projections for well timed achievement of milestone.
  • Serve MTNN’s prospects and supply options to enhance the client expertise.
  • Drive a rise in MTNN’s Net Promoter Score
  • Strategic Partnerships with MTNN management staff to drive consciousness on anticipated behaviours and impression on non-compliance on backside line outcomes and firm picture/repute.
  • Drive deliberate technique for the profitable supply of MTN Group and MTNN transformation initiatives specializing in Customer centricity, together with Perfect 10 Project.
  • Partner with MTNN’s Ecosystem Partners to ship enterprise worth.
  • Work with the suitable items to pre-evaluate dangers on new venture. Put plans in place to mitigate dangers related to Health and Safety and so forth.
  • Build, develop, and develop any enterprise relationships important to the success of the venture.
  • Continuously search self-professional improvement to sharpen abilities and capabilities in a flexible and evolving digital panorama.
  • Coach and prepare the staff to make sure understanding of the targets and targets of the division, consciousness of set targets/necessities and commonly evaluation their coaching wants.
  • Review the efficiency of particular person staff members and full value determinations in accordance with MTN’s worker efficiency procedures and time schedules.

Job Condition   

  • Normal MTNN working situations
  • May be required to work prolonged hours

Requirements, Experience & Training
Education:

  • A First Degree in a associated area
  • Professional Certification in Project Management fascinating

Experience:

  • 9-17 years’ work expertise which incorporates:
    • Manager monitor document of 5 years or extra
    • Worked throughout numerous cultures and geographies advantageous, together with prior native market expertise
    • Minimum 5 years’ expertise in venture/program administration together with monitoring and planning tasks
    • Knowledge of wi-fi telecommunication market and infrastructure a bonus
    • Proven intermediate expertise utilizing instruments reminiscent of MS Project, Excel, Powerpoint, Visio, Project Portfolio Management device
    • Proven capability to drive collaboration throughout a number of enterprise areas and drive for outcomes with the intention to obtain enterprise targets
    • Good Financial data, capability to outline/monitor venture/program financials reminiscent of Budget, Margin, Invoicing, Revenue recognition.

Training:

  • Project Management methodologies
  • Business Continuity and Contingency Planning.

Minimum qualification:
B.Sc, BTech or HND.

go to technique of application »

Engineer, Customer Service (Supervisory)

  •  Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 3 – 7 years
  • Location Cross River
  • Job Field Customer Care

Job Description

  • To ship high quality assist providers to all prospects utilizing MTN ENS voice, web or leased line options.
  • Integrate community communication architectures, topologies, {hardware}, and protocols into current MTN community for Enterprise Solutions shoppers.
  • Provide 2nd line Support at MDNS buyer finish on numerous TX media (Microwave, fiber, copper, Wimax), MUX (DXX), MDF, Cabinets, modem and CPE points; together with VSAT.
  • Act as Regional level of contact for MTN Enterprise Solution Planning, Implementation and assist groups; offering correct finish to finish evaluation; working with MTN HQ assist groups.
  • Perform Implementation and assist of FWA community integration of Customer Edge gadgets to the FWA Pre WIMAX and the approaching WIMAX community.
  • Ensure MDNS work (Planning, Implementation, Operations) is carried out as scheduled and all faults are rectified promptly inside contracted SLA; together with VSAT.
  • Prepare and compile operations report on the MDNS community in mild of the Service Level Agreement (SLA).
  • Monitor and guarantee Implementation and upkeep work undertaken by MDNS/fastened community contractors meets MTN Nigeria’s specification.
  • Ensure all deliberate community expansions happen on schedule, Transmission, MDF work to make sure buyer satisfaction.
  • Perform excessive stage assist capabilities on all MTN MDNS transmission gear at MTN Sites, Switching Centers, RDLU’s and Customer premises.
  • Administer correct knowledge inside the present Engineering Database, i.e. correct monitoring of job orders positioned with distributors and any adjustments thereof, co-ordination of the acceptance testing of all delivered hyperlinks and associated gear: together with Microwave, fiber and copper.
  • Maintain a complete set of information and configuration database of all transmission hyperlinks, fastened & knowledge strains and spares for MDNS/leased line prospects.
  • Track and guarantee all safety and community integrity documentation is accomplished and adhered to.
  • Maintain the client relationship/satisfaction by guaranteeing a immediate response to fault reports, most continuity of service and minimal downtime.
  • Monitor suppliers to make sure outcomes are delivered in keeping with contractual and business commitments to maximise enterprise advantages
  • Provide technical supervision of contractors engaged on ENS community infrastructure to make sure they adjust to acceptable SORs, specs, controls and commonplace, ship outcomes of a suitable high quality, defend enterprise community providers (ENS) and MTN providers and ship worth for cash
  • Organize and examine the completeness and high quality and log off website survey reports
  • Plan, manage and lead staff in set up, configuration, testing and acceptance of community and buyer premises gear in accordance with established designs, venture plans and efficiency targets
  • Manage and prioritize the allocation of bother tickets to fulfill efficiency targets
  • Support staff by liaising with NMC, transmission groups and suppliers, and so forth to make sure immediate, correct evaluation and backbone of issues.
  • Recognize, notify and escalate issues past staff’s capabilities space of experience and search immediate assist from specialists
  • Analyze and report on community faults, root causes and efficiency
  • Ensure service restoration, the place practicable, earlier than restore to adjust to service availability targets.
  • Ensure that staff completes all related documentation, using accessible ENS techniques, to seize/replace community and buyer information, present technical reports and particulars to assist fault evaluation and administration reporting
  • Provide assist for operational planning, design engineers and product managers by allocating useful resource for checks and trials referring to community evolution plans and product & service improvement.
  • Maintain the ENS Risk Register for the Region
  • Support the evaluation of fault reports and efficiency knowledge to determine common issues and/or shortcomings in community, gear and configurations; work with community specialists to determine causes and implement options to resolve points and enhance efficiency
  • Ensure workers are correctly knowledgeable and competent to hold out assigned duties shortly safely by offering the required coaching, instruments and testers, and so forth to hold out duties effectively and successfully and conscious of and adjust to firm values and insurance policies
  • Assess and report on workers efficiency, construct on strengths and take motion to progress areas the place additional improvement is required
  • Liaise with Senior Manager, Unit Mangers, HQ/Regional staff leads and all different regional workers as essential to progress work.

Job Condition

  • Normal MTNN working situations
  • May be required to work prolonged hours

Experience & Training
Education:

  • First Degree in Engineering or associated self-discipline
  • IT Certification

Experience:

  • 3-7 years’ work  expertise which embody:
  • Experience in telecommunications networks and/or in a fancy, expertise primarily based, bother taking pictures customer support surroundings
  • Experience or participation within the design of techniques structure and community techniques

Training:

  • Time Management
  • Report Writing
  • Microsoft Office Suite

Minimum qualification:

  • BEng, BSc, BTech or HND

Method of Application

Use the hyperlink(s) under to use on firm web site.

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