New Job Vacancies at Huawei Technologies Company Nigeria Limited

Huawei Technologies Company Nigeria Limited Job Recruitment

Huawei is a number one international ICT options supplier. Through our dedication to customer-centric innovation and robust partnerships, we’ve got established end-to-end capabilities and strengths throughout the provider networks, enterprise, shopper, and cloud computing fields. Our merchandise and options have been deployed in over 170 international locations, serving multiple third of the world’s inhabitants.

We are recruiting to fill the positions under:

1. Job Title: Lead, IT End User Support
Location:
 Nigeria

Roles and Responsibilities

  • Lead, IT End User Support is answerable for managing a spread of options and providers to allow enterprise clients to be as productive as doable whereas offering an intuitive, environment friendly and constant person expertise. As the unit chief embraces and promotes fashionable office to allow the workforce to carry out their roles extra successfully from anyplace at any time.
  • Providing management, mentorship, and supervision of the tip person assist groups. Also answerable for delivering technical assist providers and options which might be well timed, efficient, and delivered with the very best high quality. As Head, should construct credible relationships with the person group and guarantee buyer expectations are met and exceeded. Has robust familiarity with Microsoft environments, Windows 10, MS Office Suite and dealing in enterprise environments with 2,000+ IT customers, capable of carry out high quality monitoring, activity scheduling, coaching, assist analytics, and different departmental duties.
  • Responsible for the coordination, administration and execution of proactive and reactive measures as is expounded to IT person expertise.
  • Manages the End User Support workers on the subject of service supply, performance evaluations, promotions, coaching, hiring and disciplinary duties.
  • Build and handle 24/7/365 surroundings together with in-call and escalation practices to supply environment friendly and well timed assist.
  • Ensures service wants and SLAs by reviewing assist administration system, offering coaching, and ensuring the information base info is correct and up-to-date
  • Development and upkeep of assist working procedures that assist the daily procedural processes and reinforce coverage adherence
  • Assists in coverage and process growth based mostly on route from senior IT administration
  • Addresses sophisticated assist points which might be escalated by staff members
  • Conduct conferences with staff members to evaluation standing of IT service points
  • Creation and assist of requirements, processes and procedures obligatory to provide the deliverables from the staff
  • Meet with IT administration to evaluation general performance, and to achieve suggestions on assist performance
  • Collaborates with different groups in dealing with and responding to person points, drawback evaluation and making requested service enhancements
  • Ensures that correct escalation paths are adopted by the assist workers which might be in step with documented procedures and insurance policies
  • Training workers on operational procedures and troubleshooting methods
  • Creates person dealing with communication to handle service outages, system upgrades and basic IT informational bulletins.
  • Gather and analyse metrics to benchmark the tip person assist staff workload/performance and determine tendencies and points.
  • Ability to shortly be taught new subject material areas, assess operational maturity, set up KPI’s and metrics and drive in the direction of operational maturity
  • Should have communications and collaboration expertise throughout the enterprise End User Services Team.

Competence/Certifications

  • Competency in course of growth, execution and organizational change administration
  • Experience working with geographically distributed groups and making certain customary practices
  • 7+ years’ expertise with duty in system assist, coverage and process growth, and drawback administration processes
  • 5+ years’ expertise with duty main a frontline staff inside an Enterprise IT capability
  • 5+ years working information of finish person {hardware}, working methods, Microsoft functions
  • Excellent communication: confirmed capability to provide quite a lot of enterprise paperwork that show a Command of language, readability of thought and robust presentation expertise.
  • ITIL V3 Foundation Certification
  • Strong root trigger evaluation, drawback fixing, and analytical expertise
  • Knowledge of IT functions and software program growth lifecycles
  • Project Management information
  • Knowledge of the WLA (Working Level Agreement) for use for the particular clients.

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Application Closing Date
Not Specified.

Method of Application

Interested and certified candidates should:
Click here to apply online


2. Job Title: Senior Manager, Enterprise Architecture
Location:
 Lagos, Nigeria

Job Description

Tactical:

  • Provide enter within the definition of IT insurance policies, tasks and repair ranges.
  • Provide enter within the growth of the Enterprise Solution/Application technique and plan in step with general IT technique and the corporate’s wants and aims.
  • Assist the Director, IT in speaking the division’s strategic route and aims to Enterprise Solution unit.
  • Coordinate the event of insurance policies, processes and procedures for the design, deployment and integration of buyer’s Enterprise Solutions/Applications.
  • Keep abreast of worldwide and native best practices because it pertains to the staff/ operate’s actions.
  • Continuously evaluation the unit/ staff’s actions, make suggestions for enchancment and implement authorized enchancment initiatives to make sure enhanced performance of the staff.
  • Identify required assets, personnel, funding to attain the unit/ operate’s technique.
  • Establish and preserve relationship with key inside and exterior stakeholders.

Operational:

  • Coordinate the day-to-day actions of the unit.
  • Liaise with person departments to find out the Enterprise Solution/Applications wants of the group.
  • Ensure alignment of recognized Enterprise Solutions/Applications with the shopper’s enterprise and IT technique.
  • Coordinate detailed preliminary evaluation of latest/proposed Enterprise Solution/Application, to find out alignment with buyer’s enterprise and IT technique.
  • Oversee the identification and documentation of person necessities for brand new Enterprise Solutions/Applications.
  • Coordinate the documentation of Request for Proposal/Request for Quotation for brand new enterprise answer based mostly on person necessities.
  • Participate within the analysis and choice of distributors for deployment of Enterprise Solutions/Applications.
  • Oversee the answer growth life cycle, making certain compliance with specified requirements, procedures and methodologies.
  • Liaise with Program Managers to coordinate the event and implementation of mission plans and timelines, to fulfill Enterprise Solutions/Applications wants.
  • Oversee person acceptance testing and go-live of latest Enterprise Solutions/Applications in liaison with related enterprise groups.
  • Oversee submit implementation evaluation of deployed Enterprise Solutions/Applications and guarantee well timed and efficient decision of points.
  • Provide assist and experience within the deployment of off-the-shelf software program functions.
  • Ensure sufficient person coaching on new Enterprise Solutions/Applications.
  • Ensure sufficient post-implementation assist for deployed options in liaison with person assist staff.
  • Coordinate steady analysis of system performance with the intention to guarantee persevering with relevance of Enterprise Solutions/Applications offered.
  • Ensure the provision of documented insurance policies and procedures/person information for newly developed Enterprise Solutions/Applications.
  • Oversee deployment of patches and upgrades to put in Enterprise Solutions/Applications.
  • Manage relationships with third celebration IT distributors/suppliers.
  • Keep self and groups abreast of enterprise course of modifications and proactively determine and develop options to make sure optimization of expertise in enterprise processes.

Education and Experience

  • B.Sc./M.Sc. in Computer Science or any Engineering associated course.
  • Professional {qualifications} (ITIL, TOGAF, and many others.) are a should.
  • Seven (7) to 12 (12) years’ work expertise with at least three (3) years in a managerial function.
  • Must have managed Enterprise Architects each at Employer and Client areas.
  • Must have the ability to construct a staff of EA’s if wanted.
  • Must possess wonderful Communication, Negotiation and Relationship Management (at all ranges) expertise.
  • Project Management expertise is a should.
  • Must have management skills which should help organized brainstorming periods when assembly with different Managers of the mission and should have the ability to supervise Managers of the mission as effectively.

Application Closing Date
Not Specified.

Method of Application

Interested and certified candidates should:
Click here to apply online

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