Nationwide Recruitment at Virgin News Media for Customer Service Officer

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Virgin News is a premium newspaper that’s written for simple digestion of on-line customers.

We are recruiting to fill the place under:

Job Title: Customer Service Officer

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Location: Nationwide

Requirements

  • Must posses a University degree qualification.
  • Age- 20-26years

Main Job Duties and Responsibilities

  • Deal immediately with clients both by phone, electronically or nose to nose
  • Respond promptly to buyer inquiries
  • Handle and resolve buyer complaints
  • Obtain and consider all related data to deal with product and repair inquiries
  • Provide pricing and supply data
  • Perform buyer verification’s
  • Set up new buyer accounts
  • Process orders, varieties, functions and requests
  • Organize workflow to fulfill buyer timeframes
  • Direct requests and unresolved points to the designated useful resource
  • Manage clients’ accounts
  • Keep data of buyer interactions and transactions
  • Record particulars of inquiries, comments and complaints
  • Record particulars of actions taken
  • Prepare and distribute buyer exercise reports
  • Maintain buyer databases
  • Manage administration
  • Communicate and coordinate with inner departments
  • Follow up on buyer interactions
  • Provide suggestions on the effectivity of the customer support course of

Deadline: 20th December, 2019.

How to Apply

Interested and certified candidates should send their Application Letter and CV to: [email protected] clearly indicating the “Job Title” as topic of your mail.

 


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