Nationwide Recruitment at Virgin News Media for Customer Service Officer

Virgin News is a premium newspaper that’s written for simple digestion of on-line customers.

We are recruiting to fill the place under:

Job Title: Customer Service Officer

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Location: Nationwide

Requirements

• Must posses a University degree qualification.
• Age- 20-26years

Main Job Duties and Responsibilities

• Deal immediately with clients both by phone, electronically or nose to nose
• Respond promptly to buyer inquiries
• Handle and resolve buyer complaints
• Obtain and consider all related data to deal with product and repair inquiries
• Provide pricing and supply data
• Perform buyer verification’s
• Set up new buyer accounts
• Process orders, varieties, functions and requests
• Organize workflow to fulfill buyer timeframes
• Direct requests and unresolved points to the designated useful resource
• Manage clients’ accounts
• Keep data of buyer interactions and transactions
• Record particulars of inquiries, comments and complaints
• Record particulars of actions taken
• Prepare and distribute buyer exercise reports
• Maintain buyer databases
• Manage administration
• Communicate and coordinate with inner departments
• Follow up on buyer interactions
• Provide suggestions on the effectivity of the customer support course of
  

Deadline: 20th December, 2019.

How to Apply
Interested and certified candidates should send their Application Letter and CV to: [email protected] clearly indicating the “Job Title” as topic of your mail.