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Home News in Nigeria Now MTN Nigeria compensates subscribers for outages on October 9.

MTN Nigeria compensates subscribers for outages on October 9.

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MTN Nigeria compensates subscribers for outages on October 9.
MTN Payment Service Bank

compensates subscribers for outages  

has compensated its subscribers with free data and airtime for national calls and SMS in the wake of the October 9, 2021 outage.

This was confirmed in messages sent to subscribers on Sunday by the Telco giant’s Chief Executive Officer, Karl Toriola.

Customers who were affected by the outage were notified of the company’s decision to compensate them with free airtime and data, according to the CEO’s message.

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MTN Nigeria Message To Nigerians 

Toriola in his message stated, “Dear Subscriber, we apologise again for the outage on October 9. This video message is for you to watch free of charge: bit.ly/message-from-karl.

MTN Nigeria compensates subscribers for outages

“You’ve been refunded 1MB + N126.34 airtime for national calls & SMS valid for 14 days, till October 31. To check your balance, dial *556#.”

“In addition, time-bound subscriptions are being extended to ensure full value is delivered,” Toriola added.

In a press statement released by the company, Toriola apologised again to all MTN customers who were affected, while assuring of the telecom company’s commitment to providing reliable service.

“On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for so many in our MTN family.  We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives. We take that responsibility, and privilege, very seriously. That’s why we are putting new measures in place to make sure we never experience anything like last Saturday again,” he said.

In case you have missed it

Some MTN customers were unable to communicate with loved ones and business associates in other parts of the country due to a service outage.

Customers were unable to use the mobile network operator’s call, data, and SMS services, according to the findings. Around 4:30 p.m. on Saturday, October 9, 2021, the message “Emergency calls only” appeared on the screens of some MTN users.

The outage began for some subscribers around 2:30 p.m. on Saturday, according to some subscribers. Some of the users, who had previously subscribed to other telecom service providers, had switched over to connect with friends and family in the interim.MTN Nigeria compensates subscribers for outages

The outage was blamed on “an error that shifted all of our 4G customers to the 3G band,” according to MTN Nigeria Communications Plc. The 3G band was overloaded as a result, causing a domino effect that affected the entire network.”

MTN’s chief executive officer, Karl Toriola, stated in a press release that the company’s technical team was able to resolve the issue in about five hours, allowing customers to reconnect with one another.

Thanks for reading MTN Nigeria compensates subscribers for outages. Also Read : INEC Gives Important Update On Anambra Governorship Election

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