MTN Nigeria 2019 Mass Recruitment

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MTN Nigeria – The chief in telecommunications in Nigeria, and part of a various group in Africa and the Middle East, our model is immediately recognisable. It is thru our compelling model that we’re in a position to entice the best abilities who we fastidiously nurture by repeatedly bettering our employment choices even past reward and recognition.

We are recruiting to fill the vacant place under:

 

 

Job Title: Engineer, NSMC (NSS, TX/MPLS) (Supervisory)
Location:
 Lagos

Job Description

  • Improve Network efficiency by offering actual time and immediate decision to all community faults on MTNN community.
  • Assist in implementation of an automatic system for day by day NSMC actions
  • Activate  newly built-in nodes (core factor) after regular working hours, weekends, and public holidays to  guarantee optimum community efficiency and meet enterprise targets and plans always.
  • Carry out community administration; faults detection, troubleshooting, escalation and backbone of all core and transmission nodes.
  • Detect, diagnose and acknowledge alarms from all core and transmission Nodes or Elements.
  • Ensure actual time efficiency administration of all core and transmission community parts.
  • Provide day by day experiences and make suggestions geared toward bettering community high quality.
  • Troubleshoot, escalate the place required and make sure that faults on the community are actioned/resolved in keeping with specified targets
  • Act as interface and supply entry reference quantity to MTN Contractors, Operational Maintenance Centre Engineers and different GSM/PTOs Companies for deliberate work and alter request.
  • Provide safety info to all regional safety places of work throughout the nation to guard all MTNN tools’s by means of community surveillance.
  • Provide concepts and suggestions on software program instruments, procedures and enhancements to NSMC performance.
  • Provide concepts and suggestions on standing of the community to the related planning models primarily based on particular KPIs comparable to Processor Load and so forth.
  • Ensure correct administration and implementation of all community adjustments in line with the group course of and procedures.
  • Manage Network Changes and guaranteeing that adjustments on MTNN community are in keeping with firm insurance policies and procedures
  • Ensure NSMC Shift Hand-Over Procedure is strictly adhered to.
  • Interface with third celebration firms (Co-location companions and different GSM Company suppliers) to make sure uninterrupted hyperlinks between MTNN and shoppers, to cut back service outage hour throughout fault decision and imply time to restore fault (MTTR)
  • Provide common updates on MTNN efficiency and different community points to all of the stake holders (administration, escalation unit, gross sales and distribution, buyer relations, advertising and different related departments within the group).
  • Continuously search self-professional growth to sharpen expertise and capabilities in a flexible and evolving digital panorama.
  • Foster energetic collaboration and relationships with staff throughout all ranges and divisions in keeping with MTN’s VB and values.

Job Condition:

  • Normal MTNN working situations
  • May be required to work prolonged hours
  • Open plan workplace

Experience & Training
Education:

  • Fluent in English
  • First degree in Electrical Electronics /Computer Science/Engineering or a associated discipline.
  • Procession {of professional} certification (UNIX, CCNA) certification helpful

Experience:

  • Minimum of three years’ expertise in an space of specialisation; with expertise working with others
  • Experience working in a medium group
  • Experience in gentle present, telecommunications or a associated discipline.
  • Experience in GSM switching surroundings ideally engaged on Ericsson, Huawei and Siemens switches is fascinating

Training:

  • Basic information of IP Infrastructure and Networking in an Operations and Maintenance Center, Network Management Center and Network Operations Center

Minimum Qualification

  • BA, BEd, BEng, BSc, BTech or HND

 

 

Job Title: Coordinator, Customer Experience Projects (Supervisory)
Location:
 Nigeria

Job Description

  • To guarantee correct design, implementation and complete help in challenge initiation, planning, technical assist execution, management and closure to facilitate CEX tasks inside assigned division/ division
  • Assist with challenge supply inside finances (time and monetary) and inside outlined high quality standards.
  • Provide Programme Manager with up-to-date monetary place on all tasks.
  • Assist in compiling challenge constitution together with projecting challenge scope, drawback statement and objective statement.
  • Assist with project-planning in keeping with really useful instrument units.
  • Track challenge actions and compliance with planning pointers and challenge plans.
  • Co-ordinate enter and maintains plans all through challenge life cycle.
  • Gather challenge standing and help in offering updated info on all tasks (the place relevant) to Program Manager.
  • Track and monitor recognized dangers and proactively escalate them in accordance with associated escalation guidelines (the place relevant) and procedures.
  • Measure progress per work stream and group members in opposition to weekly targets and deliverables.
  • Schedule and observe high quality assurance evaluations and help with formal challenge success evaluations.
  • Accurately decide, assign, observe and handle challenge job, exercise, documentation and time info per inner requirements as relevant and related to CEX Projects
  • Provide skilled inputs and recommendation to the Manager in creating a challenge administration technique and plan.
  • Apply best-in-class processes and procedures for efficient challenge administration in assist of all stakeholder models
  • Create and monitor audit trails of all CEX applied adjustments.
  • Conduct CEX change readiness assessments, consider outcomes and current findings to the CEX change board.
  • Manage relationships with key buyer impacting enterprise models for service effectivity.
  • Provide assist within the design, execution, evaluation and communication of buyer analysis and suggestions
  • Analyse CEX Strategy’s implementation, outcomes and actions from closed loop suggestions
  • Get info and insights from the “voice of the Customer” initiatives by means of varied segmented buyer engagement applications i.e. Customer Focus Group Sessions, Customer Forums, Online Social media .
  • Provide perception into important challenge metrics, monitor and execute SLAs to stakeholders.
  • Keep abreast of enterprise course of adjustments and talk these to group members.
  • Continuously search self-professional growth to sharpen expertise and capabilities in a flexible and evolving digital panorama.
  • Foster energetic collaboration and relationships with staff throughout all ranges and divisions in keeping with MTN’s VB and values.

Job Condition:

  • Normal MTNN working situations
  • May be required to work prolonged hours
  • Open plan workplace

Experience & Training
Education:

  • First degree in Business, Computer Science or associated discipline
  • Fluent in English

Experience:

  • 3-7 years’ expertise in an space of specialisation; with expertise with working with others
  • 3+ years’ expertise in challenge administration
  • Experience working in a medium group
  • Knowledge of business finest practices (ITIL, PMI, and CMMI) can be a bonus
  • Strong analytical expertise
  • Data Management
  • Strong Microsoft Excel and PowerPoint expertise
  • Business Planning and Analysis, ideally inside the telecommunications sector
  • Competitive and Marketing Research
  • Project Management Reporting
  • Solution Architecture and System Integration experience

Minimum Qualification

  • BA, B.Ed, B.Eng, B.Sc or HND

 

 

Job Title: Manager, Business Planning
Location: 
Nigeria

Job Descriptions    

  • To carry out strategic planning features and keep planning fashions.
  • To handle the MTN finances year course of (Revenue to Gross Margin) and Monthly Reforecast and Variance evaluation
  • Support the Shareholder return technique by creating and implementing Marketing Processes which are aligned to attaining all parts on the enterprise rating card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate within the evaluate of Business Processes (headcount, course of optimisation, and so forth.), to drive effectivity positive factors inside Divisional finances year-on-year.
  • Review the finances course of and make sure that high quality drivers/assumptions for enterprise plans and the enterprise guidelines are accurately utilized to the method and the forecasting eventualities.
  • Assess the MTNN marketing strategy to articulate an understanding of the telecommunications business in addition to future developments to be taken into consideration
  • Review MTNN income and monetary planning fashions, present market share estimates primarily based on market information and develop MTNN 5 year income and associated monetary projections.
  • Serve the Division’s inner clients and supply options to enhance the shopper expertise.
  • Strategic Partnerships with MTNN management group to drive consciousness on anticipated behaviours and affect on non-compliance on backside line outcomes and firm picture/status.
  • Drive deliberate technique for the profitable supply of MTN Group and MTNN transformation initiatives specializing in Customer centricity.
  • Drive a rise in MTNN’s Net Promoter Score.
  • Promote a sustainable organizational tradition that enhances worker productiveness and oversee the administration of the year on year efficiency of all dimensions of the Group Culture Audit.
  • Network and construct strong relationships with inner models and related third events (e.g. strategic traders, technical and finance companions, enterprise consultants and so forth.) and develop a detailed working relationship with related info sources to supply an built-in service.
  • Collaborate with different enterprise models in creating enterprise fashions and frameworks that assist enterprise choices and enterprise planning and help in creating and reviewing eventualities inside the fashions.
  • Liaise cross functionally with Finance within the total enterprise planning, finances and reforecast course of
  • Review developments within the telecommunications business and supply perception into points and occasions that might be factored into the enterprise planning course of because it impacts MTNN operations and companies.
  • Develop inner and exterior sources of intelligence on a steady foundation and combine /handle information and data from various sources to information strategic plans and decision processes inside the Marketing Division.
  • Develop and keep database of data, information and data which are related to the telecommunications business and helpful for planning and optimization of MTNN enterprise actions.
  • Continuously search self-professional growth to sharpen expertise and capabilities in a flexible and evolving digital panorama.
  • Coach and prepare the group to make sure understanding of the targets and objectives of the division, consciousness of set targets/necessities and often evaluate their coaching wants.
  • Review efficiency of particular person group members and full value determinations in accordance with the worker efficiency appraisal procedures and time schedules.
  • Identify coaching necessities of group members, develop program to deal with information gaps and to counterpoint information repository inside the division.

Job Condition  

  • Normal MTNN working situations
  • May be required to work prolonged hours

Experience & Training
Education:

  • First degree in Accounting, Finance, Economics or Statistics
  • A Masters Degree in Business Administration (MBA) or a associated self-discipline can be an added benefit
  • Fluent in English

Experience:

  • Minimum 6 years’ expertise which incorporates:
    • Minimum of three years’ expertise in an space of specialisation; with expertise in supervising/managing others
    • Experience working in a medium to giant group
    • Experience in hands-on accounting and monetary forecasting
    • Strong expertise for creating conclusions and suggestions from complicated set of information

Training:

  • Forecasting rules
  • International Accounting Standards
  • OFA
  • Telecoms market – Basic Telecoms Fundamentals

Minimum qualification

  • BA, BEd, BSc or BTech

 

 

Job Title: Account Partner (Supervisory)
Location: 
Jos, Plateau

Job Descriptions    

  • To present skilled account administration inputs to the creation and upkeep of Enterprise Solutions gross sales technique and plan that may ship shareholder worth.
  • To direct enterprise gross sales efforts for allotted company accounts inside the framework of agreed account growth plans which meet operational targets for revenues, profitability and buyer satisfaction.
  • Increase MTN market share by attaining set goal by means of the acquisition of recent accounts in addition to growth and upkeep of present accounts.
  • Account for the fulfilment of the gross sales course of – from lead era to invoice supply.
  • Seek new shoppers and create extra enterprise alternatives day by day, from current shoppers in order to Increase firm income.
  • Conduct analysis on potential clients and their disposable revenue utilizing the information mining system.
  • Carry out steady evaluation of related business, to establish new prospects or alternatives for the company gross sales division
  • Prepare and current all company gross sales (weekly and month-to-month), contractual documentation and standing experiences in line with MTN high quality requirements.
  • Carry out steady evaluation of related business, to establish new prospects or alternatives for the company gross sales division.
  • Log all buyer requests for service, queries and complaints, escalate and troubleshoot the place mandatory.
  • Build an in-depth information of the purchasers’ working surroundings, enterprise drivers, ambition, points, issues and obstacles so as to develop and implement options to fulfill their strategic company wants
  • Maintain wonderful partnership-relationships with clients, primarily based on belief and an in-depth understanding of the purchasers’ enterprise
  • Assist clients in understanding the worth proposition and differentiations of the MTN information services and products.
  • Ability to liaise with supervisors on low cost points
  • Continuously search self-professional growth to sharpen expertise and capabilities in a flexible and evolving digital panorama.
  • Foster energetic collaboration and relationships with staff throughout all ranges and divisions in keeping with MTN’s VB and values.

Job Condition

  • Normal MTNN working situations
  • May be required to work prolonged hours
  • Open plan workplace

Experience & Training
Education:

  • First  degree in any associated self-discipline
  • Fluent in English

Experience:

  • 3 – 7 years of expertise in an space of specialisation; with expertise with working with others
  • Experience working in a medium  group

Training:

  • Internal conferences on telecommunications and shopper developments
  • Sales Training
  • Key Account Management Training
  • Relationship Management
  • Customer care/focus

Minimum Qualification

  • BA, BEd, BSc, BTech or HND

 

 

Job Title: Coordinator, Payment Services (Supervisory)
Location: 
Nigeria

Job Description

  • Responsible for the end-to -management of functions supporting Payment Services Bank.
  • Act as Interface with varied monetary establishments and third events within the assurance, supply and day by day operations of cost monetary techniques and companies.
  • Participate within the evaluate of enterprise processes to drive value/course of efficiencies.
  • Develop and handle processes to make sure required KPIs for optimum buyer expertise are met.
  • Influence, assist and guarantee the design, growth, upkeep of self-healing capabilities into cost service transactions in compliance with regulatory necessities while guaranteeing good buyer expertise.
  • Own and affect the adjustments on cost companies to make sure seamless transition of adjustments to a reside surroundings with out unfavorable affect on buyer expertise.
  • Assist in creating cost companies utility growth and administration frameworks, processes and procedures in keeping with the MTN requirements and in alignment with MTNN’s company objectives and targets.
  • Support within the evaluation and design of cost companies functions primarily based on enterprise, technical and system necessities and oversee the implementation cost companies options, guaranteeing the minimization of guide contact factors within the utility.
  • Monitor and keep the efficiency of cost companies functions inside the enterprise, guaranteeing constraints and new necessities are documented and updates are created accordingly.
  • Participate within the number of appropriate applied sciences and decide applicable applied sciences which are efficient and environment friendly and in keeping with permitted guidelines and procedures.
  • Review functions and guarantee availability of operational restoration methods and mechanism.
  • Ensure and evolve finish to finish processes and enhancements to institute efficiencies within the supply of cost monetary companies
  • Set up and handle processes to make sure finish to finish close to actual time reconciliation of companies/transactions within the cost monetary companies
  • Set up and handle processes to make sure full compliance with all regulatory necessities in cost monetary companies.
  • Manage the operations of cost companies from each a node/service efficiency investigation in addition to an optimization perspective.
  • Provide Advice on Network Capacity dimensioning and useful resource utilization
  • Support within the supervision and administration of the operations of the managed service supplier for cost companies
  • Service efficiency monitoring and trending and measurement  of  cost companies
  • Manage, check and confirm all new functionalities.
  • Serve the Division’s inner clients and supply options to enhance the shopper expertise.
  • Support deliberate technique for the profitable supply of MTN Group and MTNN transformation initiatives specializing in Customer centricity.
  • Drive a rise in MTNN’s PSB Net Promoter Score.
  • Provide technical assist and help to a number of Application groups, troubleshooting, analyzing causes, tuning efficiency and conducting consumer acceptance assessments on cost companies functions.
  • Interface between IS Infrastructure Team and IS Applications Support Teams to make sure optimum capability planning.
  • Prepare documentation to assist new or enhanced functionalities to cost companies functions
  • Interface between IS Service Management and the IS Applications groups on buyer associated enterprise engagements and points.
  • Influence and guarantee resilience is constructed into cost options to make sure failed monetary transactions are routinely reconciled with minimal want for patrons criticism
  • Network and construct strong relationships with inner models and related third events (e.g. strategic traders, technical and finance companions, enterprise consultants and so forth.) and develop a detailed working relationship with related info sources to supply an built-in service.
  • Maintain efficient working relationships with inner and exterior suppliers.
  • Support and affect exterior companions and important assist departments throughout MTNN’s enterprise models to ship a seamless pre-sales and post-sales service expertise.
  • Build and nurture strategic relationships with the regulator(s) on the applicable degree to make sure clean and seamless operations of the PSB service.
  • Stakeholder administration of inner (enterprise models) and exterior (regulators, monetary establishments, and so forth.) entities
  • Continuously search self-professional growth to sharpen expertise and capabilities in a flexible and evolving digital panorama.
  • Influence and interact with distributors and managed service operation suppliers to make sure proper competence by assist employees.

Job Condition:

  • Normal MTNN working situations
  • May be required to work prolonged hours

Experience & Training
Education:

  •  B.Sc Electrical/Electronics Engineering or Equivalent

Experience:

  • 3-7 Years’ expertise which incorporates:
  • Minimum Three years hands-on expertise in monetary techniques, merchandise and functions, Solaris and Databases System Administration
  • Experience in Telecoms Industry.
  • An excellent understanding of the banking or cost companies associated business
  • Unix/Oracle/ITIL/Java Certifications
  • Experience in vendor administration throughout a number of geographical places
  • Support of digital companies associated functions

Training:

  • Solaris System Admin and Networking
  • Java Programming
  • Oracle Developer and Database Administration
  • Technical report writing
  • Itil coaching and certifications
  • Vendor administration
  • Performance administration
  • Digital services and products

Minimum Qualification

  • BA, BSc, BEng, HND or BTech

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How to Apply
Interested and certified candidates ought to:
Click here to apply

 

Application Deadline 29th April, 2019

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