Mastercard – We are the worldwide know-how firm behind the world’s quickest funds processing community. We are a automobile for commerce, a connection to monetary methods for the beforehand excluded, a know-how innovation lab, and the house of Priceless®. We guarantee each worker has the chance to be part of one thing larger and to vary lives. We consider as our firm grows, so must you. We consider in connecting everybody to countless, priceless prospects.

We are recruiting to fill the place under:

Job Title: Manager, Technical Account Management

Ref Id: R-96522
Location: Lagos, Nigeria
Job Type: Full time

Overview

  • Responsible for all points of the know-how and operational relationship with the client
  • Acts as a devoted useful resource for key prospects
  • Establishes working relationships with inside supply groups, buyer help groups and buyer contacts
  • Helps determine enterprise alternatives via understanding of the client’s know-how infrastructure
  • Partners with prospects to develop annual enterprise plans and conducts quarterly operational evaluations

Role

  • Engage Account Mangers as a part of Account Planning, coordinate and combine annual and advert hoc enterprise planning with buyer and inside companions to prioritize strategic, mutually shared aims.
  • Build, develop, and handle operational and technical relationships with Customers
  • Identify buyer wants and talk operational enhancements to related inside stakeholders
  • Act as Trainer to ship our Mastercard Academy content material to prospects
  • Guides prospects to make sure  their compliance with all Mastercard know-how enhancements and mandates
  • Identify alternatives to optimize Mastercard and buyer income by using present know-how capabilities, providers or via innovation and growth of latest capabilities & ecosystems
  • Build strong relationships with inside cross-functional companions, guaranteeing buyer and market wants are being communicated and being met
  • Identify and ship towards buyer and Mastercard company aims, alternatives, and commitments.
  • Lead prospects via the transition from sale to implementation;  make clear mission scope and buyer readiness to implement throughout mission initiation and guarantee inside stakeholders are clear on merchandise/providers implementation necessities with prospects
  • Monitor post-implementation customer support high quality, offering Voice of Customer suggestions to enhance high quality
  • Leverage market, buyer, operational, know-how experience to offer key inputs into answer design of key initiatives and market degree alternatives
  • Act as escalation level throughout implementation of buyer implementation initiatives to make sure prospects’ and MasterCard’s wants are met.
  • Grow and handle shut sturdy working relationships with buyer’s govt and decision-making-level contacts.
  • Develop and keep sturdy working relationships with key distributors in areas equivalent to funds processing, community infrastructure and digital know-how
  • Provide Voice of Customer enter into proposed product growth initiatives, along with potential rule modifications
  • Leverage relationships with prospects and distributors to determine gross sales leads and share such alternatives with Account Managers and Business Development groups/Expert Sales.

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All about You

  • Ability to work successfully throughout all segments of Mastercard and prospects’ group.
  • Extensive information and demonstrable application of customer support ideas and monetary business/banking operations and enterprise practices.
  • Ability to know know-how particulars and translate them into options and/or to deal with enterprise alternatives.
  • Extensive information of credit score and debit card operations (issuing, buying, and processing) with emphasis on authorizations, clearing, settlement and fraud and danger administration.
  • Project administration and implementation abilities most well-liked
  • Technology and operations associated abilities required
  • Interpersonal and negotiation abilities required.
  • Strong analytical/downside fixing and planning abilities.
  • Articulate and inventive, adept at delivering presentation to govt degree audiences.
  • Must possess strong information of enterprise drivers, know-how options and gamers, greatest practices employed throughout all stakeholders, Mastercard merchandise & guidelines, and competitor options, and regulatory implications
  • Competent to research enterprise wants and develop a plan of action that successfully integrates technical elements and enterprise elements and set up an answer course of that features applicable cross-organizational participation yielding quantifiable outcomes for Mastercard and prospects.

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How to Apply

Interested and certified candidates ought to:
Click here to apply online

Note: Mastercard is an inclusive Equal Employment Opportunity employer that considers candidates with out regard to gender, gender identification, sexual orientation, race, ethnicity, disabled or veteran standing, or every other attribute protected by legislation.

 

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