Massive Recruitment in an Energy Company (Fenix International )

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Fenix International is a next-generation power firm. Our mission is to remodel our prospects’ high quality of life by disruptive innovation in power and monetary companies. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own photo voltaic dwelling system financed by inexpensive instalments beginning beneath $0.17 per day. We use real-time transaction knowledge to create a singular credit score rating to finance energy upgrades and different life-changing loans and open up a wider world of power and financing for our prospects.

We are recruiting to fill the positions beneath:

 

PAY ATTENTION TO : Massive Recruitment at Human Capacity Development Consultants (HCDC) Limited – 20 Positions

Job Title: Customer Service Representative Intern (Yoruba or Hausa Speaker)

Location: Lagos
Duration: Three months internship
Team: Customer Experience

Job Description

  • Fenix is on the lookout for dynamic, extremely motivated and disciplined Customer Service Representatives with a ardour for entrepreneurship, renewable power, and monetary inclusion to hitch our crew. A profitable Customer Service Representative should be fluent in both Yoruba or Hausa, important thinker, attentive to particulars and an wonderful communicator.
  • This place requires people to have a powerful ardour for listening and offering options to people.

Responsibilities, Deliverables and Activities

Key Responsibilities:

  • Ensure an wonderful expertise to all prospects with every interplay
  • Give prospects details about services and products
  • Cross-sell Fenix merchandise to prospects the place attainable

Deliverables and Activities:

  • Handle buyer complaints, present applicable options and alternate options throughout the closing dates and observe up to make sure decision
  • Vet and open buyer accounts by recording account data.
  • Maintain buyer information by updating account data of complaints, points, resolutions, praises, e.t.c.
  • Follow-up with prospects who've delayed funds
  • Contribute to crew effort by conducting associated outcomes as wanted
  • Manage giant quantities of incoming calls
  • Build sustainable relationships of belief by open and interactive communication
  • Go the additional mile to have interaction prospects
  • Work with customer support supervisor to make sure correct customer support is being delivered
  • Close out or open name information
  • Read from scripts
  • Resolve buyer complaints by way of cellphone, e-mail, mail or social media
  • Identify and talk areas for continuous enchancment of service ranges for the decision Center; recommending course of enhancements

Required Skills & Experience

  • An OND/HND/Bachelor’s degree from a acknowledged establishment
  • Fresh Graduate
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel abilities
  • Ability to work together with friends and mid degree leaders internally

Highly Desired Skills:

  • Ability to work each in groups and independently
  • Passionate about fixing issues for patrons in rural communities
  • Proficiency in English Language and 1 or extra different Nigerian Languages
  • Critical pondering abilities (capability to suppose exterior the field)
  • Good drawback fixing abilities (options oriented)
  • Flexibility with capability to work beneath stress to fulfill deadlines
  • Willingness and want to be taught new concepts

Interested and certified candidates should:
Click here to apply

Job Title: Sales Team Lead

Locations: Kogi, Nassarawa, Benue, Enugu
Job sort: Full-time
Team: Sales
Slots: 4 Openings

Key Responsibilities

  • Sales Target Achievement inside assigned Clusters
  • Achieve Excellent PH of buyer portfolio
  • Recruitment, Training and efficient Team administration of Sales Team

Deliverables and Activities
Sales Target Achievement inside assigned Clusters:

  • Market Initiatives- Drive market initiatives to attain and enhance high quality buyer base in the assigned clusters
  • Market Activations- Carry out weekly market activations in the territory to generate leads and eventual conversion to gross sales.
  • Product Targeting- Drive all product combine gross sales by the suitable product concentrating on to the suitable section of the prospects/prospects.
  • Product Presentation- Carry out product shows and exhibitions inside assigned clusters
  • Identify Opportunities- Constantly determine alternatives for driving activation and different gross sales inside clusters.
  • Plans- Draw up weekly/Monthly route plans for the FPCs
  • Track Sales- Track every day/weekly/month-to-month gross sales goal Vs precise with the FPCs
  • POS Location- Scout for viable areas for POS Expansion and administration

Achieve Excellent PH:

  • Sales Compliance- Drive gross sales course of compliance inside clusters
  • Customer Visits- Carry out every day/weekly buyer visitations to resolve or escalate pending points with buyer programs
  • Influence Customer Behavior- Drive the suitable buyer conduct on funds by making certain prospects are directed to the closest POS/SC for funds
  • Product Choice- Ensure the suitable product is bought to the suitable prospects
  • Field Clinic- Participate in Field clinic actions
  • Overdue Customer Lists- Monitor and Share weekly overdue buyer lists with the FPCs
  • Training- Continuous coaching and training of RPCs on God/Bad portfolios, catch up and many others.

Recruitment, Training and Team administration:

  • Recruitment- Regularly recruit new Fenix Power Champions (FPC) inside territory
  • Performance Monitoring- Weekly performance monitoring of RPCs and initiating corrective actions the place required
  • Meetings- Hold common assembly with the RPCs
  • Training- Regularly practice and retrain crew leads on gross sales course of, Sales pitch, merchandise, Customer Service and many others.
  • Commission Structure- Ensure FPCs understanding of fee constructions (Colours) and journey with Fenix
  • Reward- Design reward and recognition schemes for top performing RPCs
  • Customer Forums- Participate in customer support boards, area clinics, weekly conferences with SCAs
  • Team Building- Drive #One Team purpose inside clusters by way of crew constructing actions

After Sales Support:

  • Overdue Customer Visits- Regularly go to overdue prospects to establish their challenges and resolve
  • Escalate issues- Escalate lingering points to the SMs
  • Quality Check- Daily/weekly checks on high quality of installations by FPCs
  • Swap stocks- Deploy and observe swap shares and kids in the territory
  • Repossession- Repossess Fenix kits from fringe prospects
  • Reporting: Send weekly/month-to-month reports on gross sales actions inside territory utilizing accepted template

Required Skills and Experience

  • B.Sc. Degree or equal
  • 3-5+ years working in a task inside a progressive gross sales and/or monetary companies setting with sturdy, quantifiable outcomes
  • Experience or ardour for working in growing markets

Highly Desired Skills:

  • Ability to work each in groups and independently
  • Passionate about fixing issues for patrons in rural communities
  • Proficiency in English Language and 1 or extra different Nigerian Languages
  • Critical pondering abilities (capability to suppose exterior the field)
  • Good drawback fixing abilities (options oriented)
  • Flexibility with capability to work beneath stress to fulfill deadlines
  • Willingness and want to be taught new concepts

Interested and certified candidates should:
Click here to apply

 

Job Title: Stock Control Officer

Locations: Lagos, Plateau, Nasarawa, Benue, Kwara, Niger and Ebonyi
Job sort: Contract
Team: Customer Experience
Slots: 7 Openings

Job Objective

  • Fenix is on the lookout for a dynamic, extremely motivated and disciplined Stock Control Officer with a ardour for entrepreneurship, renewable power, and monetary inclusion to hitch our crew. This place is an vital function throughout the Customer Experience Department in a quick paced setting on the forefront of offering a world class customer support expertise in the sectors of renewable power.
  • This function requires an particular person to work beneath restricted supervision, carry out duties related to direct interplay with prospects, stock administration, and offering after gross sales service assist (each technical and non-technical) to present Fenix prospects with an emphasis on offering an distinctive buyer expertise.

Key Responsibilities

  • Provide wonderful customer support to all Fenix Nigeria prospects always
  • Attract new and present prospects to the Service middle
  • Supervise the motion & inventory rely of Fenix Nigeria stock to and from the Point of Sale
  • Provide periodic reports on buyer engagement and inventory rely to Service Center Center Associate

Deliverables and Activities

  • Provide distinctive expertise to Fenix Nigeria prospects always
  • Serve as a liaison between the client and Fenix
  • Resolve buyer requests, questions and complaints whereas incessantly analyzing conditions to find out best use of assets
  • Diagnose technical points with buyer models and equipment and assist the after gross sales service course of
  • Provide correct product data to prospects
  • Support the SCA in the disbursement of stock (together with equipment) allotted Points of Sale (POS)
  • Contribute to making sure up-to-date and correct stock information for Stock audits
  • Provide common reports on gross sales, assist, stock, and buyer knowledge dealing with and administration
  • Support the method of receiving, assessing and transferring voluntary and deactivated kits and any broken swap inventory again to Fenix HQ inside one month of receipt on the Centre
  • Ensure correct and prime quality data is added into Fenix knowledge programs.
  • Help acquire knowledge on buyer suggestions and satisfaction
  • Escalate any unresolved points or inquiries to your supervisor/ supervisor
  • Ensure all Fenix prospects have an amazing end-to-end buyer expertise

Qualification, Experience & Skills

  • A Minimum of SSCE
  • Should be fluent in English and not less than 1 different native language from the area you're making use of
  • Conversant with use of computer systems
  • Critical pondering abilities.
  • Good influencing and negotiation abilities.
  • Flexibility with capability to work beneath stress to fulfill deadlines.
  • Competent with computer systems together with Microsoft Office packages, Fenix dB, and different Google merchandise equivalent to Forms, Sheets , Docs and Slides and many others.
  • Excellent verbal and written communication abilities.
  • Team participant who is ready to work independently.
  • Ability to ascertain and keep efficient working relationships with inside and exterior prospects.
  • Demonstrate a excessive degree of professionalism and integrity.
  • Should reveal each verbal and written communication abilities.
  • Should have a sensible cellphone.

Highly Desired Skills:

  • Ability to work in groups or independently
  • Critical pondering abilities (capability to suppose exterior the field)
  • Good problem-solving abilities (options oriented)
  • Good influencing and negotiation abilities
  • Flexibility with capability to work beneath stress to fulfill deadlines
  • Willingness and want to be taught new concepts

Interested and certified candidates should:
Click here to apply

 

Job Title: Service Center Associate

Locations: Enugu and Kwara
Job sort: Full-Time
Team: Customer Experience
Slots: 2 Openings

Job Objective

  • Fenix is on the lookout for a shiny, extremely motivated and disciplined Service Center Associate with a ardour for entrepreneurship, renewable power, and monetary inclusion to hitch our crew. Fenix prides itself on at all times placing the client first; the Service Center Associate shall be on the forefront of offering world-class customer support to our SmartLife buyer throughout Nigeria.
  • As the principle level of contact on the Service Center, the function shall be to take care of and assist resolve any buyer complaints whereas giving the best attainable buyer expertise in addition to going past name of obligation when required.

Key Responsibilities

  • Provide wonderful customer support to all Fenix Nigeria prospects always
  • Attract new and present prospects to the Service middle
  • Supervise the motion & inventory rely of Fenix Nigeria stock to and from the Service Center
  • Provide periodic reports on buyer engagement and inventory rely to Senior Service Center Center Associate

Deliverables and Activities
Customer Engagement:

  • Customer Liaison- Serve as a liaison between the client and Fenix
  • Information Accuracy- Always present correct product data to prospects and by no means oversell or misinform prospects about our product capabilities
  • Courtesy Calls- Make courtesy calls to Fenix prospects as requested
  • End-to-end Experience- Ensure all Fenix prospects have an amazing end-to-end buyer expertise

Problem Solving:

  • Resolve Customer Queries- Resolve buyer requests, questions and complaints whereas incessantly analyzing conditions to find out best use of assets
  • Diagnose Technical Issues- Diagnose technical points with the client models and assist in the swapping course of
  • Escalation to Manager- Escalate points or inquiries to supervisor for those who can't resolve them

Data Management:

  • Inventory Reporting- Provide common reports on gross sales unit stock, service unit stock, and buyer knowledge dealing with and administration
  • Data Entry- Always enter correct and trustworthy data into the Fenix knowledge programs. Ensure knowledge entry is top quality in order that knowledge can be utilized to higher serve our prospects
  • Customer Feedback Data- Help acquire knowledge on Customer suggestions and satisfaction

Inventory Management:

  • Unit Inventory- Supervise and monitor the gathering and disbursement of gross sales and repair unit stock (together with equipment) in the Service Center

Product Development :

  • Assist with product improvement by conducting area checks and surveys when required

Required Skills and Experience

  • Degree or diploma in a related area from a acknowledged establishment
  • 1-2 years expertise
  • Should be fluent in English and not less than 1 different native language from the area you're making use of
  • Conversant with use of computer systems
  • Critical pondering abilities.
  • Good influencing and negotiation abilities.
  • Flexibility with capability to work beneath stress to fulfill deadlines.
  • Competent with computer systems together with Microsoft Office packages, Fenix dB, Fenix Fire, and different Google merchandise equivalent to Forms, Sheets , Docs and Slides and many others.
  • Excellent verbal and written communication abilities.
  • Team participant who is ready to work independently.
  • Ability to ascertain and keep efficient working relationships with inside and exterior prospects.
  • Demonstrate a excessive degree of professionalism and integrity.
  • Should reveal each verbal and written communication abilities.

Highly Desired Skills:

  • Ability to work in groups or independently
  • Critical pondering abilities (capability to suppose exterior the field)
  • Good drawback fixing abilities (options oriented)
  • Good influencing and negotiation abilities
  • Flexibility with capability to work beneath stress to fulfill deadlines
  • Willingness and want to be taught new concepts

Interested and certified candidates should:
Click here to apply

 

Job Title: Social Media Support Officer

Location: Lagos
Position: Full-Time
Team: Customer Experience

Job Objective

  • Fenix is on the lookout for a dynamic, extremely motivated and disciplined Social Media Support Officer with a ardour for entrepreneurship, renewable power, and monetary inclusion to hitch our crew. This place is an vital function throughout the Customer Experience Department in a quick paced setting on the forefront of offering a world class customer support expertise in the sector of renewable power.
  • This function requires an particular person to work beneath restricted supervision, carry out duties related to direct interplay with prospects on social media and on the cellphone to each present and potential Fenix prospects with an emphasis on offering an distinctive buyer expertise.

Key Responsibilities

  • Provide wonderful customer support to all Fenix Nigeria prospects or potential prospects on social media and different on-line channels
  • Employ telesales strategies to shut gross sales from potential prospects from on-line channels
  • Track results in conversion of on-line leads buyer funnel
  • Provide periodic reports on buyer engagement to cross-functional leads

Deliverables and Activities

  • Provide immediate responses to prospects/leads on on-line channels
  • Follow-up with leads from on-line channels with the purpose of changing them to Fenix prospects
  • Manage a pipeline of leads from on-line channel for monitoring functions
  • Contribute to crew effort by conducting associated outcomes as wanted
  • Build sustainable relationships of belief by open and interactive communication
  • Go the additional mile to have interaction prospects
  • Work with name middle leads and supervisor to make sure correct customer support is being delivered
  • Resolve buyer complaints by way of cellphone, e-mail, or social media
  • Identify and talk areas for steady enchancment of service ranges to name middle supervisor in addition to advertising and marketing supervisor.
  • Escalate any unresolved points encountered to accountable crew lead.
  • Provide periodic reports to cross-functional managers
  • Ensure all Fenix prospects have an amazing end-to-end buyer expertise
  • Other duties as wanted by the supervisor.

Required Skills and Experience

  • An OND/HND/Bachelor’s degree from a acknowledged establishment
  • 0-1 year of expertise in a telesales associated function.
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel abilities
  • Ability to work together with friends and mid degree leaders internally

Highly Desired Skills:

  • Great tele-marketing abilities
  • Ability to work in groups or independently
  • Good influencing and negotiation abilities
  • Critical pondering abilities (capability to suppose exterior the field)
  • Good drawback fixing abilities (options oriented)
  • Flexibility with capability to work beneath stress to fulfill deadlines
  • Willingness and want to be taught new concepts

Interested and certified candidates should:
Click here to apply

 

Job Title: State Sales Manager

Locations: Oyo, Ogun or Ondo
Position: Full-time
Team: Sales

Job Objective

  • At Fenix, considered one of our core values is to suppose massive and make issues occur. As the State Sales Manager at Fenix, you'll embody this worth.
  • THINK BIG: Grounded in our mission to deliver life-changing photo voltaic power and monetary companies to hundreds of thousands of people throughout Nigeria, you'll design and implement scalable gross sales and buyer credit score methods, constructing on success and progress thus far.
  • You will use our distinctive knowledge units of gross sales patterns, buyer demographics, and buyer reimbursement conduct to create and refine a portfolio of data-driven strategic gross sales and buyer reimbursement initiatives tailor-made for this massive and underserved shopper base in rising markets.
  • Furthermore, you'll contribute considerably to Fenix’s strategic planning course of on the state degree.
  • The classes you be taught in your state shall be utilized to new markets/areas as we scale throughout Nigeria.
  • MAKE THINGS HAPPEN: You shall be answerable for the implementation and success of our gross sales and buyer credit score technique in the state you preside over.
  • You will recruit, practice, handle, and retain a extremely motivated crew of full time Team Leads and Fenix Power Champions that may finally ship on our imaginative and prescient of increasing our base of high-quality prospects and electrifying hundreds of thousands of households by 2020.

Responsibilities, Deliverables and Activities
Key Responsibilities:

  • Acquire new prospects and enhance repeat gross sales for our most creditworthy present prospects
  • Continuously enhance buyer reimbursement
  • Own and advance relationships with key stakeholders
  • Provide management to the groups that drive gross sales and buyer reimbursement

Deliverables and Activities
Acquire​ new prospects and enhance repeat gross sales for our most creditworthy present prospects:

  • State Sales Strategy- Continuously refine and iterate on our state gross sales technique that goals to achieve hundreds of thousands of consumers in want of ReadyPay Power by 2020, each by buying new prospects and rising repeat gross sales to present prospects
  • Sales and Marketing initiatives- Test, validate, and refine Fenix Nigeria’s strategic gross sales and advertising and marketing initiatives based mostly on evaluation of our distinctive knowledge set and field-based insights, in order to amplify our gross sales mannequin to drive new buyer acquisition

Continuously​ enhance buyer reimbursement:

  • Commercial Strategy- Develop a business technique that optimizes buyer lifetime worth (CLV) by rising new gross sales, bettering mortgage performance, and rising lively prospects and repeat gross sales
  • Data Based Insights- Use our distinctive knowledge set in addition to insights derived from the sphere to refine and iterate on our buyer retention technique, in order to enhance cost velocity, reimbursement charges and repeat gross sales

Relationship Management:

  • Own​ and advance relationships with key stakeholders
  • Support​ in creating and sustaining relationships with present and potential business companions
  • Create​ and personal relationship administration of key stakeholders throughout the gross sales course of, particularly with distribution companions (if any)

Sales Channels:

  • Identify​ and assess further gross sales channels to develop gross sales protection throughout your state, together with distributors, company and NGO companions

Provide​ management to the groups that drive gross sales and buyer reimbursement:

  • Communication- Live and talk Fenix’s mission to enhance the standard of lifetime of our prospects
  • Culture- Uphold and assist frequently construct the Fenix tradition which at all times embraces Fenix’s imaginative and prescient and values and at all times places the client’s expertise first
  • Leadership to Team Leads- Build upon, assist, and supply distinctive management to the Team Leads and Fenix Power Champions, together with testing and setting compensation, targets, and incentive constructions.
  • Recruitment and Training- Oversee the recruitment, coaching and ongoing administration of gross sales, advertising and marketing, and buyer reimbursement groups in your state.
  • Team Development- Support crew improvement by performing common opinions and trainings, retaining excessive performing crew members, and discovering inventive ways to spice up low performing gross sales crew members

Required Skills and Experience

  • Bachelor’s degree in a self-discipline associated to practical work or function
  • 5+ years working in a senior function inside a progressive gross sales and/or monetary companies setting with sturdy, quantifiable outcomes
  • Proven expertise and a ardour for motivating and main giant groups to ship on formidable targets inside a business enterprise setting
  • Ability to attract the suitable insights from knowledge to create and nimbly regulate technique, make troublesome selections that usually require tradeoffs, balanced with a bias to motion
  • Experience or ardour for working in growing markets

Highly Desired Skills:

  • Ability to work each in groups and independently
  • Passionate about fixing issues for patrons in rural communities
  • Proficiency in English Language and 1 or extra different Nigerian Languages
  • Critical pondering abilities (capability to suppose exterior the field)
  • Good drawback fixing abilities (options oriented)
  • Flexibility with capability to work beneath stress to fulfill deadlines

Interested and certified candidates should:
Click here to apply

 

Important Information / Notice
In your cowl letter, please remember to spotlight the next:

  • Why you have an interest in Fenix International, and
  • What excites you in regards to the explicit function you’re making use of for.
  • We acknowledge the worth of range in our workforce, and encourage all certified candidates to use. We thank all candidates who select to use, nevertheless, solely these chosen for an additional interview shall be contacted.

Remuneration
Fenix affords a aggressive wage and a enjoyable, fast-paced and high-growth work setting




 


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