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HomeLatest Job Vacancies in Nigeria TodayLatest Jobs in Oyo State at Flarelink Consultancy Limited

Latest Jobs in Oyo State at Flarelink Consultancy Limited [ 3 position ]

Flarelink Consultancy Limited is recruiting currently suitably qualified candidates to fill the vacant positions below:

Job Title: Travel Advisor
Location: Oyo
Job Description
Travel Advisor meet with clients to discuss and learn about their travel requirements. They are responsible for advising clients about suitable travel options in accordance with their needs, wants and capabilities. In addition, they help them plan trips to domestic or international destinations, tours, accommodation, transport, insurance and fares and following task:

Research, explore and study different travel destination options
Research destination and travel prices, customs, weather conditions, reviews etc.

Research and study clients’ specifications and wishes
Interview all clients and deal with all applications face to face and by post to ensure that the client is suitable
Oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government
Ensure that all the information provided by the client is accurate and correct, preparing and checking all legal documents
Provide guidance and assistant for all classes of Visas, require documentation and travel arrangement
Complete online visa application and make documents arrangement for visa application submission
Prepare and familiar client with possible visa application interview requirement.

Suggest suitable travel options that best suite clients’ needs
Plan and organize travels
Book tickets, reserve accommodation, organize rental transportation
Inform clients and provide useful travel material such as guides, maps and event programs
Build and maintain relationships with clients
Understanding and meeting customers’ needs
Using your geographical knowledge to help customers find a suitable package holiday or plan independent travel
Making bookings and payments using online computer systems
Advising customers about passports, insurance, visas, vaccinations, tours and vehicle hire
Meeting sales targets
Keeping up to date with developments in the travel industry
Familiar with Top world countries Visa and Immigration requirement
Familiar and understand each country Visa application requirement and class of visa
Be familiar with VFS Global service charges
Be familiar with each countries Visa application fee and booking procedure
Maintain customers personal information with due diligently and professional manner
Interact with customer to determine intent of travelling and return
On hand experience on online research and booking website for flights, Hotel and international tour packages
Mark up difference countries flag pattern and color
To understand world Map and geographical location

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Requirements and Skills

Computer proficiency
Oral and written communication, listening skills, phone skills, documentation skills
Data entry experience
Knowledge of Global Distribution System (GDS), Amadeus, safers etc
Good knowledge of travel software: Business to Business and Business to Consumer (B2B & B2C), Central reservation system (CRS), Customer relationship management (CRM),
Working knowledge of office equipment, such as copiers, scanners
Knowledge of Microsoft (Word, power point, excel, outlook etc
Knowledge of the industry
Good marketing and communication
B.Sc./B. A/HND in any field
Minimum of 4 years work experience

Job Title: Customer Support Representative
Location: Oyo
Job Description
Managing customers communications is the chief responsibility of a Customer Support Representative . These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Customer Support Representative usually performs many of the following tasks:

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, and services exchange where possible
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Handle client complaint
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell services

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Requirements and Skills

Computer proficiency
Oral and written communication, listening skills, phone skills, documentation skills
Data entry experience
Working knowledge of office equipment, such as copiers, scanners
Knowledge of Microsoft (Word, power point, excel, outlook etc
Knowledge of the industry
Good marketing and communication
B.Sc./B. A/HND in English Language or Secretarial Study or other field.
Minimum of 2 years work experience.

Job Title: Reservation and Ticketing Officer
Location: Oyo
Expected Duties and Responsibilities

Arranges reservations and routing for passengers at request of Ticket Agent.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Explain regulations, policies, or procedures.
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa…
Requirements

Computer proficiency
Data entry experience
Working knowledge of office equipment, such as copiers, scanners
Knowledge of Global Distribution System (GDS), Amadeus, safers etc
Good knowledge of travel software:
Business to Business and Business to Consumer (B2B & B2C), Central reservation system (CRS), Customer relationship management (CRM),
Knowledge of the industry
Good marketing and communication skills
B.Sc./B.A/HND in any field.
Minimum of 2 years work experience

How to Apply
Interested and qualified candidates should send their CV & Cover Letter to: flarelinkconsultancy@gmail.com

Application Deadline 28th November, 2018

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