Latest Job Vacancies at 9mobile

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Latest Job Vacancies at 9mobile 

9mobile is a Nigerian non-public restricted liability firm. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License permits EMTS present Fixed Telephony (wired or wi-fi), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services along with spectrum assignments within the 900 and 1800 MHz bands.

Latest Job Vacancies at 9mobile

We are recruiting to fill the positions beneath:

Job Title: Director, Customer Care

Location: Lagos

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Job Summary

  • Oversee the event and implementation of efficient buyer care methods and insurance policies with the purpose of enhancing EMTS’s buyer base and drive loyalty and retention.
  • Provide management and path for EMTS’s buyer care operations and bear general duty for high quality of service supply throughout all buyer segments.

Principal Functions
Strategic:

  • Participate in and supply inputs to the event of the organization’s general strategic objectives and aims.
  • Oversee and champion the articulation and improvement of the shopper care technique making certain alignment with EMTS’s general technique and enterprise aims.
  • Demonstrate possession of, and talk the shopper care division’s strategic path and aims to all workers making certain mutual understanding of roles, duties and accountabilities.
  • Provide broad pointers for the interpretation of the departmental methods into particular operational plans and packages.
  • Approve and coordinate the execution of the shopper care division’s work programmes and plans.
Latest Job Vacancies at 9mobile

Tactical:

  • Collaborate with the human useful resource division to combine and institutionalise a buyer focus tradition and orientation throughout EMTS.
  • Continually evaluation and assess the effectiveness and effectivity of the shopper care division’s insurance policies, procedures and processes and determine enchancment alternatives.
  • Champion and oversee the implementation of enchancment suggestions after acquiring all vital approvals from administration and/or the Board.
  • Ensure synergy and collaboration in interdepartmental actions and communication as a way to facilitate efficient and clean operating of the division.
  • Oversee the preparation of the shopper care division’s annual finances and monitor its implementation.
  • Ensure adherence to interdivisional/interdepartmental Service Level Agreements (SLAs).
  • Continually preserve abreast of useful best practices to enhance the shopper care division’s providers.
  • Establish relationships with key inside and exterior stakeholders.

Operational:

  • Monitor buyer acquisition, retention and churn fee and advise the enterprise on methods to advertise retention.
  • Ensure proactive communication of buyer suggestions to related buyer dealing with features in addition to product improvement features.
  • Oversee the event of applicable matrices and performance indicators to evaluate the division’s performance.
  • Provide management and oversee the day-to-day operating of EMTS’s buyer care division.
  • Work carefully with HR to articulate methods to make sure continued motivation of the shopper care division worker.
  • Motivate, enthuse and problem subordinates.
  • Oversee the preparation of the shopper care division’s annual finances and monitor its implementation.
  • Review and authorise key expenditures/transactions of the division consistent with accepted authority limits.
  • Participate in related fora and characterize EMTS in discussions on buyer associated issues.
  • Ensure synergy of interdepartmental actions and communication as a way to facilitate efficient and clean operating of the division.
  • Review and compile periodic administration reports on the actions of the division for the eye of the Chief Commercial Officer.
  • Perform different duties as required by the Chief Commercial Officer.

Educational Requirements

  • First degree in a related self-discipline.
  • Postgraduate/related skilled qualification is required.

Experience,Skills & Competencies:

  • Twelve (12) to Fifteen (15) years cognate expertise, of which at least 4 (4) years at senior administration degree.

Interested and certified candidates should:
Click here to apply

Latest Job Vacancies at 9mobile

 

Job Title: Head, Regulatory & Compliance

Location: Lagos

Job Summary

  • Oversee the actions of the Regulatory & Compliance Affairs unit in sustaining efficient relationships with related telecoms regulators to make sure an enabling atmosphere for EMTS actions.

Principal Functions
Tactical:

  • Provide advisory service with reference to regulatory necessities and guarantee compliance with all related statutes and legal guidelines.
  • Provide enter within the articulation of a regulatory compliance coverage consistent with EMTS’s general company objectives and aims.
  • Continuously evaluation the unit/crew’s actions, make suggestions for enchancment and implement accepted initiatives to make sure enhanced performance of the crew.
  • Identify required assets, personnel and funding to realize the unit’s technique.
  • Establish and preserve relationships with key inside and exterior stakeholders together with the foremost telecoms regulator in Nigeria, NCC.

Operational:

  • Provide authorized and regulatory opinion on all points that influence on EMTS’s operations from a regulatory perspective, together with new legislatures, authorities insurance policies, and so on.
  • Ensure compliance with all regulatory obligations throughout the enterprise.
  • Monitor and monitor developments within the telecommunications regulatory atmosphere more likely to influence EMTS and guarantee initiation of applicable response.
  • Liaise with the Operations and Carrier unit and help within the negotiation of interconnect agreements with incumbent telecom operators and new entrants.
  • Advise EMTS on attainable monetary impacts of regulatory developments and developments whereas highlighting potential income era/value saving alternatives.
  • Monitor and escalate unfair/non-compliance practices by opponents to the Director, Regulatory &Corporate Affairs. Implement the unit’s work packages and plans consistent with agreed upon procedures and pointers.
  • Plan and handle the human and materials assets of the unit to optimise performance, morale and improve productiveness.
  • Manage inter-functional relations to make sure synergy throughout the varied departmental features.
  • Provide management and steering to crew members and handle subordinates’ performance in the direction of the achievement of general crew aims.
  • Monitor and management the budgetary wants of the Regulatory Affairs perform.
  • Prepare/compile agreed periodic exercise and performance reports for the eye of the Director, Regulatory & Corporate Affairs
  • Perform another duties as assigned by the Director, Regulatory & Corporate Affairs

Educational Requirements

  • First degree or equal in a related self-discipline.
  • Postgraduate/skilled qualification in a associated discipline is a should.

Experience, Skills & Competencies:

  • Eight (8) years’ work expertise with a minimal of two years in a managerial function

Interested and certified candidates should:
Click here to apply

Latest Job Vacancies at 9mobile

Job Title: Head, Internal Control

Location: Lagos

Job Summary

  • Partner with senior enterprise leaders to develop sturdy inside management technique and implement/preserve a sound enterprise-wide Responsible for aligning the pillars of EMTS inside controls technique to determine and mitigate dangers and consolidate organizational processes and controls whereas assembly stakeholders’ expectations.

Principal Functions

  • Lead the interior management and threat administration packages of EMTS from design to implementation
  • Maintain an efficient inside management atmosphere for monetary operations throughout the corporate.
  • Work with enterprise unit administration to make sure mitigating controls are applied for recognized inside audit observations or inside management deficiencies.
  • Create a threat evaluation program to determine alternatives for course of and management enhancements and develop suggestions to make sure dangers are sufficiently mitigated
  • Participate totally in creating and common testing of the organization’s Business Continuity and Disaster Recovery Plans and be sure that they’re formally accepted by the Board of Directors.Report on all occasions on system failures and different emergency points
  • Coordinate with administration and course of homeowners to make sure administration motion plans are accomplished in accordance with agreed deadlines, making certain audits are performed in accordance with the Standards for Professional Practice of Internal Auditing
  • Support administration in enterprise follow investigations as requested associated to allegations of misconduct, violations of code of conduct, conflicts of curiosity, theft and suspected fraudulent actions.
  • Summarize and talk to govt administration any famous points, dangers, and enterprise influence of controls deficiencies and monitor remediation to completion
  • Create, evaluation, and preserve end-to-end course of paperwork round inside controls together with narratives, flowcharts,and threat matrices
  • Manage complicated modifications in enterprise occasions and system implementations to make sure that processes and IT management areas are being thought-about
  • Work carefully with exterior auditors and third-party advisors to make sure the controls atmosphere meets trade and reporting requirements
  • Dedicate applicable assets to managing and re mediating present deficiencies to ascertain management within the present atmosphere and play an instrumental advisory function in designing controls sooner or later state in reference to the Company’s Business Transformation Project
  • Oversee the Controls Certification course of, transfer from a passive validation to an in-depth evaluation and redesign of controls the place required
  • Partner with the Business to create an”early warning” system for the identification and monitoring of management breakdowns, weaknesses, stress factors, and different dangers to the enterprise
  • Strengthen the Controls Environment to the purpose that Controls are embedded within the mindset of the enterprise
  • Review the management set to determine the important thing controls which are elementary to the enterprise and cut back the reliance on easy “check the box” controls
  • Consult with the enterprise on Control Related issues and initiatives
  • Partner with Business Transformation Team to design and implement the Future State atmosphere with a robust emphasis on controls and the push towards the next degree of automation(automated preventative controls versus handbook detective controls).
  • Ensure the Organization has an accepted written threat administration coverage, which is in step with the its enterprise methods,capital energy, administration experience which falls throughout the general parameters decided by regulatory authority
  • Collaborate with Legal and Internal Audit to Design, Implement, and Govern the Enterprise Risk Management (ERM) program
  • Develop month-to-month, weekly and, the place applicable, each day threat reports for every perform that gives useful heads with the quantitative measures recognized with respect to threat publicity and management compliance.
  • Assess processes and techniques in place to mitigate dangers, determine new ways to additional improve the chance mitigation plans and enhance the general threat return profile.
  • Advise enterprise areas on technical parts of threat administration which includes threat identification, evaluation,mitigation planning, monitoring, triggers/responses, analysis and reporting
  • Outstanding potential to summarize complicated actions and points into succinct shows for a variety of inside and exterior govt constituents.
  • Experience main tasks and groups.
  • Ability to multi-task and meet targets in a high-energy, fast-paced, always altering atmosphere.
  • Strong collaborative fashion with a capability to construct efficient working relationships throughout features, geographies and ranges.
  • Ability to be inventive and progressive in engaging in objectives understanding the place “tried and true” is probably the most applicable course and the place “outside the box” considering is handiest.
  • A working data of functions and databases that embody all enterprise cycles (together with key cycles of income,bills, payroll, and monetary).
  • Expertise in creating and executing information mining and evaluation involving Excel or different software program for monetary and non-financial information
  • Proficient in making use of audit ideas,requirements, and strategies in reviewing and testing enterprise/operational techniques and an understanding of COSO and threat evaluation practices.
  • Strong analytical potential, together with data of money circulation evaluation and monetary modelling strategies.
  • High moral requirements, unquestioned private integrity, extremely skilled and credible, with sturdy ethics and values in step with EMTS’ tradition.
  • Analytical and demanding considering
  • Communication abilities
  • General IT data
  • Strong enterprise acumen

Educational Requirements

  • Bachelor’s degree or HND in accounting, finance or associated self-discipline.

Experience,Skills & Competencies:

  • Eight (8) years’ work expertise with a minimal of two years in a managerial function
  • Minimum 6 years of inside management expertise. Consulting expertise desired; public and company inside audit expertise additionally acceptable.
  • Any of the skilled certifications resembling ACA, CIA, CISA, CFE, ACCA or different acceptable certification is required.
  • Advanced data of GAAP, COSO, IIA and different skilled requirements.

Interested and certified candidates should:
Click here to apply

# Latest Job Vacancies at 9mobile

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