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, a rising finance institute is recruiting to fill the positions beneath:

Job Title: Officer
Location
: Lagos
Responsibilities

  • Maintaining a optimistic, useful {and professional} perspective towards prospects and guests at all instances.
  • Assisting prospects/guests to find their means across the workplace.
  • Helping keep office safety by issuing, checking and accumulating guests tag/badge as vital and sustaining customer logs.
  • Assisting with quite a lot of administrative duties together with copying, faxing, taking notes and making journey plans.
  • Preparing assembly and coaching rooms.
  • Answering telephones in knowledgeable method, and routing calls as vital.
  • Assisting colleagues with administrative duties.
  • Communicating with prospects by means of numerous channels.
  • Acknowledging and resolving buyer complaints.
  • Knowing our merchandise in and out so to reply questions.
  • Processing orders, varieties, functions, and requests.
  • Keeping data of buyer interactions, transactions, comments and complaints.
  • Scheduling appointments.
  • Performing ad-hoc administrative duties.
  • Answering, forwarding, and screening cellphone calls.
  • Sorting and distributing mail.
  • Hiring, managing and growing the junior administrative staff.
  • Provide glorious customer support.
  • Responding promptly to buyer inquiries.

Requirements

  • B.Sc or HND in associated area.
  • Prior coaching or expertise as a customer support officer or in associated area.
  • Consistent, skilled costume and method.
  • Experience working with buyer help.
  • Excellent written and verbal communication abilities.
  • Competency in Microsoft functions together with Word, Excel, and Outlook.
  • Good time administration abilities.
  • Ability to maintain a nice and smiling face
  • Ability to remain calm when prospects are burdened or upset.
  • Comfortable utilizing computer systems.

Job Title: Risk-Compliance Officer
Location: Lagos
Responsibilities

  • Ensure the Finance firm abides by laws, legal guidelines and directions issued by related supervisory our bodies and the businesses accepted insurance policies.
  • Identify, asses and guarantee applicable therapy of compliance and dangers related to the credit score /operational actions, together with the event of recent merchandise and enterprise practices.
  • Distributing related regulatory necessities and offering recommendation to administration and workers on such necessities and different compliance related points like legal guidelines, guidelines and requirements.
  • Training and educating the corporate workers on compliance issues, thereby selling a compliance tradition all through the group.
  • Active participation in new danger approvals as and when required.
  • Monitoring adherence to compliance necessities within the firm, together with compliance to inside laws and directions issued by Central Bank of Nigeria (CBN) and different regulators.
  • Preparation of compliance reports for onward submission on month-to-month / quarterly or often as required.
  • Identification of all related laws, interpret to make sure full understanding and be sure that they’re absolutely carried out.
  • Provide reports on the standing of transformation of exterior laws.
  • Documentation and archiving of all related paperwork, laws and corresponding actions
  • Follow up on Anti cash laundering and Counter terror financing (AML & CTF) actions and liaise with the accountable officer in credit score operations on applicable KYC documentation and AML points.
  • Lead and perform compliance mission for different associated credit score processes and produce accompanied reports.
  • Participate in different assignments regarding credit score operational danger (danger evaluation).
  • Develop and keep a complete danger register and danger matrix for the group.
  • Monitor the danger publicity of assorted credit score processes within the firm with concentrate on danger evaluations and rankings.
  • Ability to multi process.

Requirements

  • B.Sc or Higher National Diploma in any associated area.
  • Minimum of 5 years’ expertise in a National MFB.
  • Sound information of world credit score finest apply, processes and procedures.
  • Experience as a Credit/ shall be an added benefit
  • Post graduate qualification /Professional certification shall be an added benefit
  • Evidence of/ show skill in these areas:
  • Self-motivation to work as a Senior Risk Officer (Compliance), exhibiting the willingness and talent to study and enhance repeatedly.
  • Good understanding of all inside laws (the finance firm set of insurance policies and procedures) and exterior laws regarding finance firms (together with however not restricted to CBN,NDIC, BOFIA Act).
  • Honesty, integrity and independence, additionally observing skilled ethics when executing his/her duties.
  • Ability to work with restricted supervision to satisfy deadlines and targets whereas demonstrating consideration to element and accuracy.
  • Ability to precisely determine issues, dangers and suggest satisfactory options.
  • Effective written and oral communication abilities together with cooperation throughout departments whereas sustaining discretion, confidentiality and focus.
  • Computer literacy.

Job Title: Credit Coordinator
Location:
Lagos
Job Description

  • Heading credit score committees and taking mortgage choices each day making certain a top quality mortgage portfolio, while creating an open dialogue amongst credit score committee members
  • Being proactive and making suggestions on easy methods to enhance the corporate’s credit score coverage and procedures
  • Supervising and analyzing the outcomes of staff members regularly; making certain the achievement of quantitative and qualitative targets for the group.
  • Participation in enterprise budgeting, finances controlling, staffing and sources administration.
  • Ensure that guidelines and laws in credit score procedures are revered throughout the varied merchandise
  • Anticipating, figuring out and promptly addressing duties and points that come up
  • Proposing suggestions to administration on efficiency enchancment, danger management strengthening and workflow effectivity enchancment.
  • Supporting, teaching and mentoring staff members to make sure that the standard of labor produced by staff members is in compliance with organizational requirements and procedures, and laws at all instances.
  • Manage and develop credit score portfolio
  • Responsible for all areas of credit score workers administration together with coaching and improvement, monitoring, evaluating and managing efficiency.

Requirements

  • Minimum of 5 years’ work expertise in lending supervisory position of a National MFB.
  • B.Sc or HND in any associated area
  • Previous work expertise as a Credit Coordinator.
  • Good understanding of the authorized complexities of loans, fee plans, and rates of interest.
  • Proficient in and Office software program.
  • Ability to reconcile complicated debtors accounts.
  • Strong communication abilities.
  • Ability to take care of problematic shoppers.
  • Proven robust management abilities
  • Proven skill to satisfy set targets
  • Post graduate qualification /Professional certification shall be an added benefit

CHECK THIS JOB ALSOFirst City Monument Bank (FCMB) Plc Graduate Paid Internship Program 2019

How to Apply
Interested and certified candidates ought to ahead their CV to: [email protected] utilizing the Job Title “ Officer” as topic of the mail

Application Deadline 18th September, 2019.

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