Job Vacancies at MacTay Consulting

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MacTay Consulting – We are one of many first and main administration consulting agency in Nigeria, offering HR providers to our shoppers in Africa since 1982. We give attention to including worth to organisations by way of custom-made options that meet our shoppers’ wants. We have a confirmed observe file of offering glorious providers that affect our shoppers’ companies.

We are recruiting to fill the positions under:



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Job Title: Shift Manager

Location: Lagos

Job Responsibilities

  • Responsible for everyday operational performance
  • Managing a staff 25-30 workers
  • Planning for and guaranteeing staff members competence enhancement
  • Ensuring KPI / SLA Fulfillment associated to Network Surveillance & 1st Level troubleshooting of the occasions happening on the community
  • Review of Performance Metrics for the shift sources and implementation of Corrective & Preventive actions if required
  • Ensuring excessive motivation stage of staff sources
  • Attrition Management
  • Providing Technical steering and Leadership to the staff members
  • Conducting Performance Appraisals
  • Fulfillment of Balanced Scorecard
  • Act as a deliberate work coordinator for emergency requests past regular workplace hours

Job Requirements

  • Qualification: Degree inside Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equal.
  • Industry expertise: Telecom / Customer Management
  • Years of expertise: 7-9 Years
  • Certifications: ITIL / CCNA / JNCIA/CCIP.


Job Title: Change Manager

Location: Lagos

Job Responsibilites

  • To guarantee course of documentation for all modifications in buyer’s community are in step with Global directive.
  • Ensure sufficient ranges of course of consciousness
  • Ensure that each one change requests are logged on RFC / OneTM types.
  • Responsible to make sure that affect evaluation is validated in CAB for all configuration/community modifications inside buyer community.
  • Overall accountable for guaranteeing all configuration modifications are accredited by Change Advisory Board (CAB) earlier than implementation of change.
  • To be member of CAB in guaranteeing all of the important/main modifications has undergone thorough affect evaluation earlier than approval.
  • Ensure that selections taken by the CAB are documented and communicated.
  • Ensure profitable execution of CRТs.
  • Consolidate a Daily OneTM / RFC Report and send it to the involved stakeholders.
  • To guarantee supply of agreed / ad-hoc reports in the direction of buyer as per WLA necessities.
  • To facilitate buyer necessities for brand spanking new and revision in present change request and their supply.
  • Ensure that involved stake holders are adhering as per SLAs definitions.
  • Ensure that each one opened RFCs / CRs are resolved/ closed in well timed method.
  • Leads the event, deployment, consciousness, implementation and compliance of Change Management course of for allotted accounts
  • Participates in inside and exterior Governance conferences and current Change Management performance.
  • Drives initiatives and automations to enhance course of performance.

Job Requirements

  • First Degree in any Engineering course
  • Must have at 7 – 10 years expertise in Telecom or ICT
  • Must have Certification in ITILV3 or ITIL Service Transition & Six Sigma
  • Excellent communication talent
  • Good in Process / People Management
  • Ability to develop / automate sturdy reporting mechanisms and displays
  • Pro-active and capable of work below stress.

Job Title: Incident Manager

Location: Lagos

Job Responsibilities

  • Lead and facilitate the engaged staff towards restoration of service in shortest attainable lead instances.
  • Engage related stakeholders & escalate when essential to expedite decision.
  • Ensure RT adopts optimum mindset which balances best path to decision and safety of buyer pursuits.
  • Initiate administration and technical escalations when required.
  • Log all Incident particulars, allocating accredited categorization and prioritization.
  • Keep customers knowledgeable about their IncidentsТ standing at agreed intervals.
  • Associate Incidents with different information (i.e. Changes, Problems, repetitive incidents).
  • Provide first-line investigation and prognosis of all Incidents by way of main incident report.
  • Ensure restoration staff stays delicate to assortment and correlation of knowledge for potential RCA put up occasion.
  • Escalate important outages to Problem Manager after restoration for RCA.
  • Remain obtainable at all instances in the course of the designated shift and/or roster interval.
  • End to finish incident proprietor.

Job Requirements

  • Leadership abilities: Good in People and Process Management
  • Language abilities: Fluent spoken English & glorious English written communication abilities
  • Values and behaviors: Pro-active and capable of work below stress
  • First Degree from any establishment
  • Years of expertise: 3-6.


Job Title: Associate Engineer

Location: Lagos

Job Summary

  • Alarm Monitoring Asst-Engineer will take the possession of alarm monitoring for charging & billing system and creation of bother tickets throughout the agreed response time.

Job Responsibilities

  • Primary accountability is to Monitor the Alarms for charging and Billing system by way of Alarm Monitoring instruments
  • Creation of TT by way of instruments throughout the agreed Response time.

Job Requirements

  • Candidate should have good communication abilities
  • Candidate should have good mail etiquette abilities.
  • Basis data of Telco Network operations and IN platform.
  • Must concentrate on the Alarm Monitoring/Trouble Ticket creation course of by way of Tools.
  • B.Sc. / B-Tech in Electronics and Telecommunication
  • Minimum years of related expertise: Min 1-2 years of labor expertise inside NOC setting.

Job Title: Value Added Service Operation Manager

Location: Lagos

Job Responsibilities

  • Establish operation methodology based mostly on deep understanding of cellular web and telecom VAS (Value-added Services) operation.
  • Support service enterprise growth and repair operation answer, enterprise case growth, business negotiation and communication.
  • Dedication to service operation work, present operation plan and implement routine operation movement.
  • Monitor and analyze service operation information, present promotion suggestion, talk with respective staff or division to coordinate operation movement.
  • Support tasks by way of supply plan, key milestone evaluation in addition to venture governance.
  • Focus on usersТ expertise, present service UI and logical movement enchancment suggestion, assist content material operation and promotion,
  • Implement pacification scheme when platform operation points come up.
  • Organize market promotion actions, present and implement promotion plans, and handle promotion channels.
  • Support monetary and settlement workflow
  • Effective communication with government prospects.

Job Requirements

  • First Degree in Computer Science, Information Technology, Computer/ Software / Electrical / Electronic Engineering and any associated self-discipline
  • 3+ years within the digital providers division of Telecom trade, Internet Company or VAS service supplier.
  • Experienced in VAS operation or promotion, good understanding of software program product and trade
  • End-to-end service operation course of understanding
  • Result-orientated, passionate and a staff participant. Global enterprise administration expertise is most popular.
  • Good communication abilities.


How to Apply
Interested and certified candidates should ahead their CV to: [email protected] utilizing the “Job title” as topic of the e-mail

Application Deadline  19th April, 2020




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