Job Vacancies at Chipper Cash

0
Top Ads

Chipper is the biggest cell cross-border cash switch platform in Africa. We are a small passionate crew, devoted to increasing monetary inclusion in a few of the international areas most in want of accessible, interoperable, easy-to-use, and inexpensive monetary companies.

We are recruiting to fill the place of:

Job Title: Customer Operations Analyst

Ads 3

Location: Nigeria

Job Description
The Team:

  • Our Customer Operations crew is at the center of Chipper, as it’s the first level of contact with our clients and the crew that is aware of most intimately the struggles and hopes of consumers. Most vital is the crew’s means to reply to clients with empathy and work alongside clients to unravel their issues.
  • The Customer Operations crew additionally works intently with the Product Operations, Product & Engineering, Legal & Compliance, and Growth Marketing groups. It’s about rather more than resolving tickets. It’s additionally about serving to us discover options that can stop clients from having issues within the first place and assist us ship on the promise of Chipper working like magic.

What You Will Be Doing

  • Providing buyer help to the best of your means by speaking immediately and actually with our clients, and creating a deeper understanding of their wants for a digital pockets service
  • Communicating with our clients by means of a wide range of completely different mediums, based mostly on our clients wants; whether or not that be by means of calls, social media platforms, e mail or in-app chat
  • Proactively figuring out patterns within the consumer frustrations and expectations of consumers, seeing the place we are able to change our processes, instruments or product to make their lives simpler
  • Working with the Compliance crew to behave as the primary line of protection to assist spot and examine tendencies.
  • Dealing with difficult payments-related queries; investigating lacking financial institution, cell cash, card, and different varied transaction varieties and serving to handle clients with their Chipper onboarding.
  • Understanding, prioritising and escalating our clients’ suggestions and have requests to the product groups. Plus, being the primary level of name for buyer complaints to guarantee that they’re handled pretty and might share their ideas and considerations.
  • Familiarity with the shopper operations function will can help you increase your information to different areas of buyer operations and the corporate typically. This ranges from the Product groups to the Compliance groups and so on!

Qualifications You Will Need

  • 1-3 years in a customer support function, ideally inside monetary companies, telecommunications, or different digital merchandise
  • Experience working with enterprise clients or High Net Worth Individuals a plus
  • Experience dealing with buyer inquiries through e mail, chat, or different written communications
  • Be self-driven. You should be self-motivated and revel in lots of independence. We’re a devoted, hardworking crew that’s collectively motivated.
  • Have a world mindset and be tolerant of others. We’re nonetheless rising however we’re an organization of many cultures and backgrounds.
  • Be comfy with asynchronous conversations.
  • Be open to working some nights and weekends on a rotating foundation.

Compensation

  • Competitive compensation and advantages package deal based mostly on expertise
  • Be a part of an organization rising at a rocket ship tempo fixing an actual downside

Interested and certified candidates should:Click here to apply

Job Title: Customer Communications & Education Lead

Location: Nigeria

Job Description
The Team:

  • Our Customer Operations crew is at the center of Chipper, as it’s the first level of contact with our clients and the crew that is aware of most intimately the struggles and hopes of consumers. Most vital is the crew’s means to reply to clients with empathy and work alongside clients to unravel their issues.
  • The Customer Operations crew additionally works intently with the Product Operations, Product & Engineering, Legal & Compliance, and Growth Marketing groups. It’s about rather more than resolving tickets. It’s additionally about serving to us discover options that can stop clients from having issues within the first place and assist us ship on the promise of Chipper working like magic.
  • Customer Operations Leads function leaders throughout the Customer Operations crew at Chipper. In addition to setting the requirements for buyer engagement for Analysts, they help Analysts in dealing with buyer tickets successfully by means of coaching and mentoring.

What You Will Be Doing

  • Creating detailed and useful help articles to reply FAQ’s from our customers
  • Maintaining a database of canned responses for buyer help brokers throughout social media, in-app chat, e mail and all buyer help channels
  • Working with our Operations administration crew on well timed and correct in-app communication of downtimes and outages to our customers
  • Working with our Growth Marketing Team on in-app communication of product updates and product promotions to our customers.
  • Ensuring all buyer communication is present, correct and in step with our model voice.
  • Recommending new approaches for buyer communication, together with new messaging and strategic modifications to supply strategies.

Qualifications You Will Need

  • Outstanding verbal and written communication abilities.
  • Strong command of English and robust grammatical abilities.
  • Incredibly properly organised, capable of execute mission planning tasks with an in depth understanding of strategic aims and priorities.

Compensation

  • Competitive compensation and advantages package deal based mostly on expertise
  • Be a part of an organization rising at a rocket ship tempo fixing an actual downside

Interested and certified candidates should:Click here to apply

Job Title: Customer Operations Lead

Location: Nigeria

Job Description
The Team:

  • Our Customer Operations crew is at the center of Chipper, as it’s the first level of contact with our clients and the crew that is aware of most intimately the struggles and hopes of consumers. Most vital is the crew’s means to reply to clients with empathy and work alongside clients to unravel their issues.
  • The Customer Operations crew additionally works intently with the Product Operations, Product & Engineering, Legal & Compliance, and Growth Marketing groups. It’s about rather more than resolving tickets. It’s additionally about serving to us discover options that can stop clients from having issues within the first place and assist us ship on the promise of Chipper working like magic.
  • Customer Operations Leads function leaders throughout the Customer Operations crew at Chipper. In addition to setting the requirements for buyer engagement for Analysts, they help Analysts in dealing with buyer tickets successfully by means of coaching and mentoring. 

What You Will Be Doing

  • Providing buyer help to the best of your means by speaking immediately and actually with our clients, and creating a deeper understanding of their wants for a digital pockets service
  • Communicating with our clients by means of a wide range of completely different mediums, based mostly on our clients wants; whether or not that be by means of calls, social media platforms, e mail or in-app chat
  • Being some extent of escalation for different buyer operations brokers and aiding others that be part of the crew
  • Proactively figuring out patterns within the consumer frustrations and expectations of consumers, seeing the place we are able to change our processes, instruments or product to make their lives simpler
  • Working with the Compliance crew to behave as the primary line of protection to assist spot and examine tendencies
  • Dealing with difficult payments-related queries; investigating lacking financial institution, cell cash, card, and different varied transaction varieties and serving to handle clients with their Chipper onboarding
  • Understanding, prioritising and escalating our clients’ suggestions and have requests to the product groups. Plus, being the primary level of name for buyer complaints to guarantee that they’re handled pretty and might share their ideas and considerations
  • Familiarity with the shopper operations function will can help you increase your information to different areas of buyer operations and the corporate typically. This ranges from the Product groups to the Compliance groups and so on!

Qualifications You Will Need

  • 3-5 years in a customer support function, ideally inside monetary companies, telecommunications, or different digital merchandise
  • Professional expertise coaching, main, and managing a crew
  • Experience dealing with buyer inquiries through e mail, chat, or different written communications
  • Be self-driven. You should be self-motivated and revel in lots of independence. We’re a devoted, hardworking crew that’s collectively motivated
  • Have a world mindset and be tolerant of others. We’re nonetheless rising however we’re an organization of many cultures and backgrounds
  • Be comfy with asynchronous conversations 
  • Be open to working some nights and weekends on a rotating foundation

Compensation

  • Competitive compensation and advantages package deal based mostly on expertise
  • Be a part of an organization rising at a rocket ship tempo fixing an actual downside

Interested and certified candidates should:Click here to apply

Job Title: Customer Operations Lead, Business Accounts

Location: Nigeria

Job Description
The Team:

  • Our Customer Operations crew is at the center of Chipper, as it’s the first level of contact with our clients and the crew that is aware of most intimately the struggles and hopes of consumers. Most vital is the crew’s means to reply to clients with empathy and work alongside clients to unravel their issues.
  • The Customer Operations crew additionally works intently with the Product Operations, Product and Engineering, Legal & Compliance, and Growth Marketing groups. It’s about rather more than resolving tickets. It’s about serving to us additionally discover options that can stop clients from having issues within the first place and assist us ship on the promise of Chipper working like magic.
  • Customer Operations Leads, Business Accounts function the primary level of contact for addressing and resolving questions and points for our enterprise clients. This is a vital function to making sure high quality help for our most loyal clients.

What You Will Be Doing

  • Providing buyer help to the best of your means by speaking immediately and actually with our clients, and creating a deeper understanding of their wants for a digital pockets service.
  • Communicating with our clients by means of a wide range of completely different mediums, based mostly on our clients wants; whether or not that be by means of calls, social media platforms, e mail or in-app chat.
  • Proactively figuring out patterns within the consumer frustrations and expectations of consumers, seeing the place we are able to change our processes, instruments or product to make their lives simpler.
  • Dealing with difficult payments-related queries; investigating lacking financial institution, cell cash, card, and different varied transaction varieties and serving to handle clients with their Chipper onboarding.
  • Understanding, prioritising and escalating our clients’ suggestions and have requests to the product groups. Plus, being the primary level of name for buyer complaints to guarantee that they’re handled pretty and might share their ideas and considerations.

Qualifications You Will Need

  • 1-3 years in a customer support function, ideally inside monetary companies, telecommunications, or different digital merchandise
  • Experience working with enterprise/precedence clients or High Net Worth Individuals 
  • Experience dealing with buyer inquiries through e mail, chat, or different written communications
  • Be self-driven. You should be self-motivated and revel in lots of independence. We’re a devoted, hardworking crew that’s collectively motivated
  • Have a world mindset and be tolerant of others. We’re nonetheless rising however we’re an organization of many cultures and backgrounds
  • Be comfy with asynchronous conversations
  • Be open to working some nights and weekends on a rotating foundation

Compensation

  • Competitive compensation and advantages package deal based mostly on expertise
  • Be a part of an organization rising at a rocket ship tempo fixing an actual downside

Interested and certified candidates should:Click here to apply

Note

  • If you’re feeling you’re a match, please apply as a result of we might love to listen to from you.  It means rather a lot to us that you’ve taken the time to learn by means of our job description so thanks on your time.  We want you all of the best in your job search. 
  • We rent candidates of any race, coloration, ancestry, faith, intercourse, nationwide origin, sexual orientation, gender identification, age, marital or household standing, incapacity, Veteran standing, and every other standing. Chipper Cash is proud to be an Equal Opportunity Employer and can contemplate certified candidates with felony histories in a fashion in step with the San Francisco Fair Chance Ordinance. If you may have a incapacity or particular want that requires lodging, please tell us. 

LIST OF JOB VACANCIES IN NIGERIA 2021

Some of the favored queries people used to search out this Job Vacancies are kindly famous down. See the queries under:


Naija Recruitment News Today , Current Recruitment in Nigeria, Latest Recruitment in Nigeria, Nigerian Jobs , Todays jobs in Nigeria, Hot Nigerian Jobs, Latest Jobs in Nigeria, Nigerian Jobs Online, Vacancies in Nigeria, Nigeria Job Today, Nigeria Hot Jobs, Latest Jobs Vacancy in Nigeria Today , Latest Job Offers in Nigeria ,Jobs in Nigeria Now, Hotnigerianjobs, Jobzilla Nigeria, Myjobmag Nigeria, Naija Hot Jobs Vacancies, Jobs in Nigeria Today.
Ads by Google b

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.