Dragnet Solutions Limited is a agency that focuses on the design, improvement and implementation of people screening options that may be deployed in quite a lot of makes use of protecting each the office and the academic enviornment.
We are recruiting to fill the place under:
Job Title: Service Quality and Compliance Controller
- We are in search of to recruit a Service Quality and Compliance Controller.
- The particular person can be anticipated to plan, direct, or coordinate high quality assurance packages. Formulate high quality management insurance policies and management high quality of enterprise help and execution efforts and monitor, audit whereas bettering enterprise course of and company compliance.
- Collect and analyze execution reports to guage high quality
- Analyze client suggestions outcomes and present suggestions and interpretation to administration committee/assembly, and client engagement staff.
- Stop take a look at if take a look at course of is compromised
- Monitor performance of high quality management programs to make sure effectiveness and effectivity
- Communicate periodic (quarterly or yearly) service performance data to all related organizational departments, outdoors distributors, or contractors.
- Instruct employees in service high quality management and analytical procedures
- Produce reports relating to non-conformance of instruments or processes, job execution high quality, root trigger analyses, or high quality tendencies.
- Participate within the improvement of product specs for higher course of automation.
- Review statistical research, technological advances, or regulatory requirements and tendencies to remain abreast of points within the subject of course of high quality management, course of audits and compliance.
- Identify vital factors within the execution course of and specify monitoring procedures for use at these factors.
- Create and implement course of monitoring and analysis standards or procedures.
- Document procedures, methodologies, or standards.
- Review and replace customary working procedures or high quality assurance manuals.
- Identify service high quality issues or areas for enchancment and suggest options.
- Verify that take a look at centres, help companies distributors, know-how companion instruments, and all in-house execution instruments and processes meet established/agreed requirements.
- Review all documentation essential for regulatory submissions and inspections.
- Evaluate new testing and sampling methodologies or applied sciences to find out person acceptance.
- Monitor course of adherence all through enterprise execution cycles.
- Instruct distributors or contractors on high quality tips, testing procedures, or ways to remove deficiencies / failure.
- Liaise with Research & Development, to observe improvement of latest merchandise to assist establish attainable issues for new merchandise.
- Confer with advertising and marketing and gross sales departments to outline client necessities and expectations.
- Bachelor’s Degree in Law or Psychology most well-liked
- Master’s Degree additionally thought-about.
- Spreadsheet software program – Microsoft Excel
- Administration and Management – Knowledge of enterprise and administration ideas concerned in strategic planning, useful resource allocation, human assets modeling, management approach, and coordination of people and assets
- Clerical – Knowledge of administrative and clerical procedures and programs similar to phrase processing, managing information and information, designing types, and different workplace procedures and terminology
- English Language – Knowledge of the construction and content material of the English language together with the that means and spelling of phrases, guidelines of composition, and grammar
- Customer and Personal Service – Knowledge of ideas and processes for offering buyer and private companies. This contains buyer wants evaluation, assembly high quality requirements for companies, and analysis of buyer satisfaction.
N100,000 – N130,000 / month.
Application Closing Date
15th May, 2020.
How to Apply
Interested and certified candidates should:
Click here to apply online
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