Job for Relationship Manager, Client Coverage (Oil & Gas) at Stanbic IBTC Bank

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Stanbic IBTC Bank is a number one African banking group targeted on rising markets globally. It has been a mainstay of South Africa’s monetary system for 150 years, and now spans 16 nations throughout the African continent.

Standard Bank is a agency believer in technical innovation, to assist us assure distinctive client service and vanguard monetary options. Our rising international success displays our dedication to the most recent options, the best people, and a uniquely versatile and vibrant working tradition. To assist us drive our success into the long run, we’re wanting for resourceful people to affix our devoted staff at our workplaces.

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We are recruiting to fill the place under:

Job Title: , ()

Job ID: 46821
Location: Lagos Island
Job Sector: Banking

Job Purpose

  • Define and execute strategic client plans that can guarantee the event of robust enterprise relationships and the supply of worthwhile and built-in Standard Bank services, with the aim of making certain client profitability, elevated income, danger optimisation and constant service supply.
  • This is a relationship administration position which might be for both the non-bank monetary establishments (NBFI), Consumer or Power & Infrastructure sectors.

Key Responsibilities/Accountabilities
Develop and execute Client strategic plan:

  • Lead the event and execution of strategic client plans and client options in alignment with the sector technique (along with the core Client Service Teams) and handle and drive the implementation of client plans. Client plans developed and carried out.
  • Continuously analysis and analyse the shoppers’ enterprise context, operations and monetary performance. Discuss present and future enterprise alternatives with shoppers, and subsequently place Standard Bank as a strategic advisor.

Formulate and handle Client Service Teams:

  • Identify people best suited to fulfill the client’s wants throughout merchandise to kind a part of the core Client Service Teams (Client Service Teams) (i.e. based mostly on client alternative and to be reviewed commonly). Client service groups fashioned and correctly directed to service the client successfully.
  • Manage Client Relationship Teams throughout related geographies (when relevant) by making certain that people are clear on their contribution and anticipated outcomes. Client service groups correctly knowledgeable and clear on their duties and accountabilities.
  • Leverage, have interaction and collaborate with the Bank’s inside community to make sure that all of the Bank’s related experience is delivered to bear in each client interplay, strong and steady client service (in partnership with enterprise strains) is maintained, client outcomes are delivered and that any impediments to client supply are overcome by the supply of credible inside sources to construct and leverage robust long-term relationships with the client’s key decision makers
  • Virtual groups collaborate to share related experience and ship the best suited resolution to the client.
  • Regularly talk client strategic alternatives to the prolonged CST, and lead efficient communication sharing inside the CST.
  • Broad and efficient client stakeholder relationship administration, coordination and monitoring throughout every client contact level.
  • Drive the co-ordination and communication of client data, actions and alternatives by efficient CST interplay and use of SalesForce.com

Coordinate client deliverables and handle Client relationships:

  • Develop crucial relationships with client decision makers and commonly outline and talk industrial alternatives for new and current shoppers of SB. Personally keep and deepen client relationships at the suitable stage and foster long-term client curiosity.
  • Oversee the execution of client actions in step with developed strategic client plans. Implementation of the client strategic plans.
  • Develop and align detailed client advertising and marketing plans (with inputs from the GM, TPS, Risk and IB protection) and drive the client’s pricing and ROE (together with related drivers e.g. danger grade, business outlook, and so forth.). Ensure total client profitability.
  • Coordinate related programmes for every client (together with leisure and financial/sector street reveals) and take part in key decision making actions by the client to make sure that the financial institution is included in any request of advisory and financing companies. Positioning of Standard Bank within the client’s setting as the popular advisor.
  • Develop in-depth data of the client’s technique, enterprise, monetary performance, business outlook/developments, particular sector data and normal macroeconomic points and developments within the nation and different related geographies and make sure that that is transferred to the related inside stakeholders. Proactively reply and anticipate client necessities.
  • Ensure the administration and evaluation of the Client Service Surveys, in addition to the implementation of targeted motion plans wanted to deal with the gaps recognized. Ensure that gaps recognized are addressed and that there’s enchancment in ranges of client satisfaction.

Provide sector technique help and enter:

  • Support the Global and / or Sector Head within the total administration and coordination of the client relationship and client/sector technique together with the supply of enter into the strategic path and worth proposition of Standard Bank. Client help aligned to the sector or client technique and enterprise growth method.
  • Maintain detailed and present understanding of exterior markets (at nation, sector and client stage) to make sure that new alternatives for the financial institution are capitalised and threats are shortly recognized.
  • Deep understanding of the business’s market setting and alternatives and steady evaluation of competitor landscapes, threats and industrial alternatives for the client.

Manage and drive Financial Performance and Portfolio Management:

  • Drive and personal annual budgets along with product homes and monitor precise performance towards price range, drive product cross- promote and client profitability.
  • Manage total client value and income together with the month-to-month monitoring of revue contributions per client in addition to the understanding of key drivers and variances to proactively reply to threads of decreasing alternative.
  • Conduct and Optimise client and portfolio risk-adjusted portfolio ROE and CRCOC (towards prior year and price range) evaluation, Cross Sell Ratio for portfolios, portfolio credit score losses and write-offs, pro-active portfolio administration leading to zero losses within the portfolio (together with extra administration and facility compliance), portfolio precise income and web revenue development evaluation and pro-active administration of the portfolio pipeline and actions utilizing the suitable instruments.
  • Improve sustainability and effectivity of portfolio revenues by maximising share of pockets and cross promote ratio per client
  • Proactive portfolio administration, enterprise origination and growth inside the Portfolio and efficient timeous administration of the portfolio deal pipeline.

Drive Credit and danger administration:

  • Drive and supply enter to timeous preparation, assessment, sign-off and motivation of PCC and credit score paper submissions (managing end-to-end credit score course of together with facility letters, regularisation of situations, and so forth.) and optimally allocate credit score limits and handle exposures throughout product and geography.
  • Act because the “first line of defence” as required by the Credit Standard.
  • Ensure portfolio compliance with danger administration frameworks (Credit, Legal & Regulatory)
  • Ensure understanding

Maintain Knowledge of merchandise, companies and capabilities are throughout the financial institution:

  • Maintain a proficient data of merchandise, companies and capabilities throughout the financial institution (in all related geographies and sectors) to make sure related and knowledgeable client conversations.
  • Leverage analysis merchandise provided by the financial institution for the client’s benefit and deal with enhancing cross-selling alternatives and originating worthwhile transactions together with the product areas.
  • Develop, share and exhibit a deep understanding of shoppers’ strategic targets, their enterprise and the markets inside which they function, to be able to add the suitable worth.
  • Maintain a working data of Standard Bank’s technique, footprint and capabilities to make sure related and knowledgeable client conversations

Comply and conduct routine actions:

  • Conduct set routine actions similar to, produce month-to-month reporting, reviewing of pricing, pursuits’ charges, and so forth. Ensure the accuracy of the info within the system.
  • On an annual foundation, assessment the pricing concessions. – Ensure that the value has been authorised by the pricing committee and the client has been suggested accordingly.

Enable Client Deals by reviewing client base:

  • Ongoing assessment of client base for potential High Risk shoppers.
  • Guide the event and assessment credit score paper for submission to the Pre- Credit Committee (PCC).
  • Guide the event and assessment acceptable documentation to finish annual credit score assessment.
  • Act as escalation level for any recognized dangers.
  • Consistent client deal enablement at required customary.

Preferred Qualification and Experience

  • Undergraduate {qualifications} in Finance, Economics, Accounting or different related degree or NQF equal. Other related {qualifications} together with put up graduate {qualifications} similar to an MBA is taken into account a bonus
  • Minimum of 5 years of related expertise.
  • Minimum of three years’ expertise within the client service setting.
  • An extra three years inside the credit score or product setting is taken into account a bonus.

Knowledge/Technical Skills/Expertise
Leadership Competencies:

  • Customer and Client Focused Innovation
  • Leading Courageously
  • Seeking Deeper Understanding
  • Aligning Business to Strategy
  • Inspiring Performance for Execution
  • Holding People Accountable
  • Growing Capability
  • Purposeful Collaboration

Application Closing Date
Not Specified.

How to Apply
Interested and certified candidates should:
Click here to apply online

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