IKEDC Recruitment

See how to Apply for For Graduates.

– Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the following positions below:

Ikeja Electricity Distribution Company IKEDC Recruitment for  Quality Assurance Analyst

Location: Lagos
Job Type: Full time
Reporting To: Head, Customer Service

Role Purpose

  • This role is responsible for setting and maintaining quality standards, identifying gaps, communicating feedback and ensuring activities are carried out in line with standard best practices.

Responsibilities

  • Develop and Implement quality assurance best practices, as well as a robust performance measurement model which will provide a basis for performance monitoring, appraisal and management.
  • Identify operational gaps viz-a-viz global best practice and provide recommendations as appropriate.
  • Accomplish quality assurance human resource objectives by orienting, training, coaching, counselling; communicating job expectations; planning, monitoring, appraising, reviewing job contributions; enforcing policies and procedures.
  • Remote monitoring of all customer interactions across the touch points (i.e., Call Centre, Live chat, email, Walk-in, Twitter, Facebook, Back office, Customer Care technicians and Letters)
  • Engage in silent monitoring of live calls, in vivo observation of the Call Centre and listen to recorded calls systematically to ensure that Call Centre agents are adhering to standards
  • Assess the performance of each individual across all the touch points and provide relevant metrics to all parties.
  • Create a culture of continuous improvement by requiring peer-to-peer evaluations and self-evaluations of performances.
  • Carry out periodic coaching sessions to provide both qualitative (i.e., examples from call recordings, customer feedback, etc.) and quantitative (i.e., scores from evaluation forms) feedback based on the employee’s performance
  • Facilitate and implement a mentorship/remediation plan (i.e., shadow a more experienced agent, have a supervisor coach, etc.) for Customer Care Representatives who consistently fail to make improvements based on feedback
  • Evaluate potential Customer Care candidates for essential customer service skills thereby ensuring that they are the right fit for the organization
  • Leverage relevant software with a reporting dashboard that provides relevant feedback metrics
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.

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Minimum Qualifications at Ikeja Electricity Distribution Company IKEDC Recruitment

  • A Bachelor’s Degree from a reputable University
  • Proficiency in MS Office (Word, Excel, and PowerPoint). Competency in CRM and other operational applications
  • Minimum of 5 years’ experience in a similar role.

Technical Competencies:

  • Customer Focus
  • Customer Support
  • Data Gathering and Analysis
  • Electricity Regulations and Policies
  • Payment Solutions/ Strategy
  • Business Intelligence
  • Non-Maximum Demand (NMD) Management

Behavioral Competencies:

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus

Application Closing Date
3rd January, 2022.

How to Apply 
Interested and qualified candidates should:
Click here to apply online

 

Ikeja Electricity Distribution Company IKEDC Recruitment for Corporate Governance & Compliance Officer

Location: Lagos
Job Type: Full time
Reporting To: Governance & Compliance Manager

Role Purpose

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  • This role is responsible for providing specialist advice, support and to drive Corporate Governance and Compliance, thereby ensuring the efficient operation of the Ikeja Electric’s decision-making mechanisms and that our operations follow the legal and regulatory requirements as it relates to our business and industry.

Responsibilities

  • Develop, implement and manage the compliance framework to achieve the Company’s goal of regulatory compliance at all times.
  • Ensure information flow to internal and external stakeholders are reliable, correct and approved in line with regulatory requirements and business sustainability at all times.
  • Ensure compliance and timely delivery of all routine and ad hoc reports per Ikeja Electric’s regulatory obligations.
  • Classify various stakeholders and understand regulatory or contractual relationship (orders, codes statutes or agreements etc.) thereby developing a framework to highlight duties, obligations, roles, penalties, remedies, dispute resolution, risk and mitigation strategy in line with governance and compliance expectations.
  • Conduct periodic compliance assessments of the Company’s adherence to laws, regulations, orders, policies and processes.
  • Prepare management reports regarding compliance operations.
  • Coordinate and/or oversee regulatory submissions and reporting activities.
  • Track all issues referred to compliance up to and including resolution.
  • Implement, manage and embed a corporate governance and compliance framework for Ikeja Electric and ensure that there are policies, processes, procedures and risk management guidelines required to maximize shareholders and stakeholder values.
  • Whistle blowing management.
  • Ensure continuous awareness of all staff and other stakeholders of Ikeja Electric on governance and regulatory requirements – via training and newsletters.
  • Develop and review policies and processes.
  • Advise Management on the company’s compliance with laws and regulations, and their impact through detailed reports/advisory memos.
  • Provision of operational support and practical advice, geared towards effective and efficient management of the company’s regulatory compliance risks.
  • Develop the Company’s annual Sustainability Report.
  • Provide company secretarial support.

Minimum Qualifications

  • A Degree in Law and professional certification from the Nigerian Law School.
  • A minimum of 1 year of cognate experience in corporate governance, compliance, corporate/commercial law or a relevant discipline such as risk management, internal control, ethics management, or internal audit

Technical Competencies:

  • Corporate Administration – (Policy development, formulation and implementation)
  • Stakeholder management – (Negotiation and Conflict resolution)
  • Good knowledge of the Nigerian Electricity Supply Industry

Behavioral Competencies:

  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to Detail.
  • Business FocusIKEDC Recruitment

Application Closing Date
3rd January, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Ikeja Electricity Distribution Company IKEDC Recruitment for  Purchase / Tender Administration Supervisor

Location: Lagos
Job Type: Full time
Reporting To: Head, Supply Chain Management

Role Purpose

  • This role is responsible for assisting in procurement of high value materials, per the approval matrix.

Responsibilities

  • Develop and maintain professional relationships with all suppliers, prepare reports and provide support to all managers to plan and execute all purchasing processes and provide an effective interface with all departments.
  • Evaluate and analyze purchasing trend and price trend to identify forecasting demand and minimize purchasing costs.
  • Manage all supplier contracts and assist to administer best pricing strategies for all purchase materials and recommend strategies to improve quality.
  • Prepare consolidated items of purchase for the Annual Material Plan.
  • Assist in obtaining and studying comparative prices and quotations. Make purchasing decisions based on information obtained.
  • Prepare purchase orders and review for accuracy.
  • Assist in conducting pre bid (techno-commercial) meeting/ clarifying and finalizing specification, time frames etc.
  • Contributes to the development of processes and procedures.
  • Review monthly stock statements and take required action.
  • Liaising with other Departments to ensure the procurement of right materials.
  • Market Survey and Stock re validation.
  • Documentation, analysis of procurement process to payment process and also follow up with payment.
  • Perform vendor rating and follow up with vendor for delivery schedules.
  • Prepare and maintain vendor database and bidder lists.
  • Perform any other duties as requested by the Head of Department.

Minimum Qualifications

  • A relevant First Degree (B.Sc or H.N.D) in any field.
  • Minimum of 5 years cognate industry experience.

Technical Competencies:

  • Electricity Industry Regulatory Knowledge
  • Procurement Management
  • Vendor Selection & Management
  • Safety and Health compliance

Behavioral Competencies:

  • Good planning and organisation skills
  • Excellent relationship management skills; managing expectations with suppliers.
  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Business Focus

Application Closing Date
2nd January, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Ikeja Electricity Distribution Company IKEDC Recruitment for  Bilateral Power Purchase Supervisor

Location: Lagos
Job Type: Full time
Reporting To: Bilateral Power Purchase Lead

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Role Purpose

  • This role is responsible for supporting the team by driving growth in energy delivery through expansion of Bilateral Power and Feeder band upgrade (Band A & B); a designated account manager for select IE Prestige locations within Ikeja Electric.

Responsibilities

  • Generates leads for potential Bilateral power customers for the expansion of IE Prestige.
  • Supports the team lead to close sales of the identified IE Prestige estate/cluster prospects.
  • Ensures that all Bilateral Power processes Pre and Post go- live are strictly adhered to.
  • Optimize existing locations for customer retention through improved customer experience. (IE Prestige quarterly performance reviews, ExCo engagement).
  • Monitors both external and internal stakeholders to ensure the terms and conditions of the Power Purchase Agreement are not breached.
  • Creates and enforces plans that will help meet the needs of IE Prestige customers while identifying non energy cross-selling opportunities.
  • Identifies clusters/estates for migration to higher feeder bands for feeder optimization and revenue growth.
  • Supports the team lead in identifying undeserved locations for IPP and Renewable energy solutions for improved supply and revenue growth.
  • Supports the team lead in carrying out detailed analysis on the most viable IPP/ Renewable energy partnership for the locations identified, Community engagement, Agreement reviews and negotiations, and project monitoring during project execution.
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
  • Works with the team lead to market non-energy products and support Business Growth and Innovation in product development.
  • Perform all other duties as assigned by the Team Lead or management.

Minimum Qualifications

  • First Degree (B.Sc or H.N.D) in Marketing, Social Sciences or any relevant field.
  • Minimum of 3 years field experience in sales, marketing and relationship management.
  • Basic computer proficiency (MS Excel, Word, PowerPoint, Outlook – Microsoft tools)

Technical Competencies:

  • Power Purchase Agreement negotiation skill
  • Knowledge in renewable energy solutions.
  • Customer relationship management.
  • Customer energy management
  • Data analytics

Behavioral Competencies:

  • People skill.
  • Supervisory skill.
  • Problem Solving
  • Resource management
  • Business Focus

Application Closing Date
2nd January, 2022.

How to Apply
Interested and qualified candidates should apply at Ikeja Electricity Distribution Company   by
Click here to apply online

 

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