De Santiago Milan Hotel and Suites is a top-class Luxury resort with elegant and glamour. Starting from the foyer of the resort to the elegantly completed rooms, the inside present a snug and unmatched expertise. Our resort is primed for company, enterprise and leisure vacationers, providing superior providers and glorious amenities.

We are recruiting to fill the positions under:

Job Title: Night Auditor
Location:
Festac, Lagos
Core function of the Job

  • To make sure the accuracy of accounting data and finishing various administrative features at the entrance workplace for accuracy every day, to mirror the resort’s monetary efficiency for the day.

Key Performance Areas
Task Complexity:

  • Process visitor costs of various varieties – ATM playing cards, Credit Cards, POS and Bank transfers.
  • Postroom and taxes costs to the visitor accounts that haven’t been posted or have been incurred on the night time audit shift.
  • Transfer costs and deposits to grasp accounts.
  • Check to see that every one costs are assigned to the suitable departments.
  • To confirm that every one transactions carried out at the entrance desk are supported by documentary proof and signatures as vital and that they’ve been appropriately posted and allotted into their respective visitor accounts.
  • To confirm that every one costs posted from POS software program have reached the right visitor folios and additionally not lacking.
  • Prints up and recordsdata reservations for the subsequent enterprise day, verifies all account posting and balances.
  • Monitors the present standing of reductions and different associated rebates.
  • Accurately posting room charges, associated taxes and different paid providers, together with restaurant, Internet and resort charges, to every visitor’s account each day.
  • Verify all account entries and balances, consolidate credit-card costs and submit for fee.
  • Audit and stability reviews from the day shifts.
  • Respond to visitor inquiries, issues and complaints as wanted.
  • Track room revenues, occupancy percentages and different entrance workplace statistics and be certain that there are not any shady offers among the many GSA, porters and housekeepers.
  • Prepare visitor payments for next-day checkouts and course of reservation playing cards.
  • Balance money drawers and file receipts.
  • Perform night time audit of resort and outlet for income as per current procedures.
  • Perform each day audit of housekeeping report and examine occupancy reviews to make sure accuracy.
  • Monitor audit journals and reviews from entrance workplace pc system and level of service.
  • Perform changes and corrections and rectify all pc issues that happen throughout night time shifts.
  • Operate entrance workplace working system to generate income or allowances and or bills reviews in the type of the Guest Ledger Summary and the Daily Restaurant Summary.

Food and Beverage Night Audit:

  • Confirm particular person visitor accounts that may settle for posting of meals and beverage costs to their respective rooms and accounts.
  • Organize company visitors’ accounts and course of for the accountant.
  • Post all meals and drinks costs to the visitor respective accounts as could also be required and confirmed at the entrance workplace.
  • Monitor all meals and drinks consumptions, costs and funds by the purchasers and visitors respectively.
  • Check that every one meals and drinks consumptions, costs and funds by the purchasers and visitors respectively.
  • Check that every one meals and beverage orders positioned or punched in IQUS SOFTWARE are appropriate and the invoice raised, paid both in money, POS or financial institution switch mode of funds.
  • Keep file of meals, snacks and drinks bought for the day below auditing.
  • Confirm raw meals parts shares in the kitchen retailer and balances not bought and carried ahead for the subsequent day’s enterprise.
  • Confirm costs, gross sales and funds respectively.
  • Confirm complimentary gross sales, damages, spoilages and visitor meals transfers to workers meal.
  • Follow up with buffet breakfast preparations, gross sales and providers.
  • Take inventory of drinks / drinks bought, not bought and carried ahead.
  • Confirm funds accordingly.
  • Report shortages to the resort accountant in the morning earlier than closing work for responsive consideration by the General Manager.
  • Take inventory of the grill bar fish (cat fish, croaker fish and associated product strains), verify shares bought respectively and shares not bought and carried ahead for the subsequent day’s enterprise.
  • Supervise meals and beverage providers at the pool bar, grill bar, in – bar and room service.
  • Carry out different over sight features as might come up in the course of night time operations.

Competencies
Skills:

  • Effective Management abilities.
  • Oral and written communications.
  • Report era.
  • Data evaluation.
  • Batch processing, Billing, Mathematical aptitude.
  • Organized, Resourceful, Self-starter, Multi-tasker.
  • Accuracy.
  • Microsoft Office and Accounting Software.
  • Attitude: Must be Friendly, trustworthy, clear and diligent in all dealings.

Personnel & Quality Standards

  • Qualification (s): First Degree in Hotel Management, Accounting or its equal

Job Specification (Experience & Training):

  • Academic and Professional: First Degree in Hotel Management, Accounting and Relevant certifications will likely be an added benefit. Minimum of 4 Years’ Experience, should have 2-Three years in an identical position.

Key efficiency Objectives and Indicators
Indicators:

  • Multitasking.
  • Effective and well timed supply on all assignments and work schedule.
  • Transparency.
  • Customer Friendly.
  • Leadership.
  • Attendance and Punctuality.
  • Team play.
  • Adherence to directions.
  • Relevance in the direction of the general success of the Organization.
  • Effective administration and price efficient useful resource administration

Work Guide and References:

  • Company Handbook
  • Divisional processes and Procedures

Job Title: Night Manager
Location:
Festac, Lagos
Core function of the Job

  • To characterize the Management through the night time. The Night Manager additionally assists the Front Office Manager in all facets of the division together with however not restricted to operations, planning, budgeting, staffing and payroll in accordance with resort insurance policies and procedures.
  • The Night Manager supplies management and help to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.

Key Performance Areas
Task Complexity:

  • Manage and monitor actions of all workers in the Front Office division ensuring they adhere to the requirements of excellence and to the rules set in the worker handbook, resort insurance policies and procedures, teaching, coaching and correcting the place wanted.
  • Direct and oversee all resort operations through the night time shift to make sure visitor satisfaction and security.
  • Conduct Briefing for all workers throughout Night Shift.
  • Inform all Overnight workers of nightly actions, group and VIP arrivals in addition to particular requests and repeat visitors.
  • Check lodging, ensuring any particular requests are carried out accordingly, greet visitors upon arrival and guarantee escort to lodging if applicable.
  • Maintain an expert and prime quality service oriented surroundings at all occasions.
  • Act as supervisor on responsibility for the resort in the absence of the Front Office Manager coping with complaints, downside fixing, disturbances, particular requests and some other points which will come up.
  • Manage the night time shift in the division guaranteeing all workers carry out the duties assigned to them and coordinate Front Office actions with different departments.
  • Required to welcome our visitors to the resort in a pleasant and useful method, be certain that the general public areas are stored clear and tidy.
  • Occasionally Assist visitors with their baggage, be some extent of contact for our visitors, valet park visitors automobiles and different obligations to make sure all necessities are met throughout our visitors keep.
  • Must actively take part in the decision making course of on visitor relocation for nights when over capability, execute accordingly and guarantee a clean relocation course of. This effort have to be coordinated with the Front Office Manager and/or Manager on Duty previous to shift begin.
  • Monitor and develop workforce member efficiency to incorporate, however not restricted to, offering supervision, scheduling, assigning nightly work, conducting coaching, conducting counseling and evaluations and delivering recognition and additionally reward.
  • Ensure the correct completion of the each day night time audit in a well timed style.
  • Must be capable of carry out the complete night time audit if wanted.
  • Oversee preparation of each day abstract reviews.
  • Assist the Front Office Manager in implementing and implementing monetary controls all through the division, serving to with management of working bills, scheduling and buying.
  • Should Show Initiative, Problem Solving, Staff Training, Team Leading.
  • Work intently with the Housekeeping Department to enhance visitor providers and foster cross departmental communication.
  • Be conscious and in a position to implement all fire-life-safety procedures.
  • Remain present in all updates almost about new procedures and coaching.
  • Report any suspicious individuals, actions and/or hazardous situations to the Security division and/or the Front Office Manager.

Competencies
Skills:

  • Effective Management abilities.
  • Oral and written communications.
  • Report era.
  • Data evaluation.
  • Batch processing, Billing, Mathematical aptitude.
  • Organized, Resourceful, Self-starter, Multi-tasker.
  • Accuracy.
  • Microsoft Office and Accounting Software.
  • Attitude: Must be Friendly, trustworthy, clear and diligent in all dealings.

Personnel & Quality Standards
Qualification (s):

  • First Degree in Hotel Management, Accounting or its equal

Job Specification (Experience & Training)
Academic and Professional:

  • First Degree in Hotel Management, Accounting and Relevant certifications will likely be an added benefit. Minimum of two – 4 Years’ Previous Front Office expertise in supervisory/administration capability in a Mid-scale or Luxury property is required.
  • Previous customer support and normal pc expertise required. Property Management Software expertise required.

Key efficiency Objectives and Indicators
Indicators:

  • Multitasking.
  • Effective and well timed supply on all assignments and work schedule.
  • Transparency.
  • Customer Friendly.
  • Leadership.
  • Attendance and Punctuality.
  • Team play.
  • Adherence to directions.
  • Relevance in the direction of the general success of the Organization.
  • Effective administration and price efficient useful resource administration

Work Guide and References:

  • Company Handbook
  • Divisional processes and Procedures

Job Title: Driver
Location:
Lagos (Festac, Surulere, Okota, Mile2)
Job Description

  • We are in search of devoted people with good time administration abilities for the place of Driver.
  • The position would require a bodily match particular person who is perhaps required to work nights and weekends and at all times guaranteeing that autos are at all times prepared to be used, amongst different duties.

Responsibilities

  • Map out driving routes forward of time to find out probably the most expedient journey.
  • Listen to visitors and climate reviews to remain up-to-date on street situations.
  • Adjust the path to keep away from heavy visitors or street constructions, as wanted.
  • Answer shoppers’ questions in regards to the space and native locations of curiosity.
  • Ensure the automotive seats are clear and comfy for all riders.
  • Schedule common automotive service appointments and report any points.
  • Book automotive wash and detailing providers to keep up inside and exterior cleanliness of the automotive.
  • Maintaining an organized journey schedule.
  • Ensuring that autos have enough gas and are at all times prepared to be used.
  • Updating month-to-month mileage data.

Requirements

  • A sound driver’s license.
  • 4 – 7 years driving expertise.
  • Extensive data of the working space.
  • Physical energy and capacity to carry as much as 70 kilos.
  • Excellent organizational and time administration abilities.
  • Exceptional interpersonal abilities.
  • Good verbal communication.
  • Proficiency utilizing GPS units.


How to Apply

Interested and certified candidates ought to send their Applications and CV to: [email protected] utilizing the Job Title as topic of the e-mail

Application Deadline 15th August, 2019.

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