Guest Services Associate at Marriott Hotels and Resorts

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Marriott International is a number one international Lodging firm primarily based in Bethesda, Maryland, USA, with greater than 4,100 properties in 79 nations and reported revenues of almost $14 billion in fiscal year 2014. Its heritage may be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has greater than 361,000 people working worldwide at managed or franchised properties and company places of work. Marriott has been persistently acknowledged as a high employer and for its superior enterprise ethics. The firm additionally manages the award-winning visitor loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which collectively surpass 49M members.

We are recruiting to fill the place under:

Job title: Guest Services Associate I

Job Number 21022764
Location: Ikeja, Lagos
Job Category: Rooms & Guest Services Operations
Brand: Marriott Hotels Resorts
Schedule Full-Time
Position Type Non-Management


  • Marriott International portfolio of manufacturers contains each JW Marriott and Marriott Hotels.
  • Marriott Hotels, Marriott International’s flagship model with greater than 500 international areas, is advancing the artwork of internet hosting in order that our friends can journey brilliantly. As a bunch with Marriott Hotels, you’ll assist maintain this promise by delivering premium decisions, refined type, and well-crafted particulars. With your abilities and creativeness, collectively we’ll innovate and reinvent the way forward for journey.
  • JW Marriott is a part of Marriott International’s luxurious portfolio and consists of greater than 80 lovely properties in gateway cities and distinctive resort areas world wide. JW believes our associates come first. Because when you’re comfortable, our friends will probably be comfortable. It’s so simple as that. Our lodges provide a piece expertise not like another, the place you’ll be a part of a neighborhood and get pleasure from a real camaraderie with a various group of affiliates. JW creates alternatives for coaching, improvement, recognition and most significantly, a spot the place you may actually pursue your passions in a luxurious atmosphere. Treating friends exceptionally begins with the way in which we care for our associates. That’s The JW Treatment™.

Position Summary

  • Process all visitor check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Secure fee; activate/reissue room keys. Ensure charges match market codes, doc exceptions.
  • Verify/regulate billing for friends.
  • Communicate to applicable employees when friends are ready for an obtainable room.
  • Answer, file, and course of all visitor calls, requests, questions, or issues; comply with up to make sure every has been met to friends’ satisfaction.
  • Arrange transportation for friends/guests.
  • Count and safe financial institution at starting and finish of shift.
  • Cash-guests’ checks, course of all fee varieties, vouchers, paid-outs, costs, and present change.
  • Notify Loss Prevention/Security of any reports of theft.
  • Follow firm insurance policies and procedures; report accidents, accidents, and unsafe work situations to supervisor.
  • Speak utilizing clear and skilled language; reply telephones utilizing applicable etiquette.
  • Develop and keep constructive working relationships; help workforce to succeed in widespread objectives; pay attention and reply appropriately to the issues of staff.
  • Advise visitor of messages.
  • Clear departures in pc system.
  • Coordinate with Housekeeping to trace room standing and visitor issues.
  • File visitor paperwork or documentation.
  • Operate phone switchboard station.
  • Run and examine every day reports, contingency lists, and bank card authorization reports.
  • Supply friends with instructions and info.
  • Comply with high quality assurance requirements.
  • Stand, sit, or stroll for an prolonged time frame.
  • Move, carry, carry, push, pull, and place objects weighing lower than or equal to 10 kilos with out help.
  • Ensure uniform and private appearance are clear and skilled.
  • Maintain confidentiality of proprietary info.
  • Protect firm property.
  • Welcome and acknowledge friends in accordance with firm requirements; anticipate and tackle friends’ service wants; help people with disabilities; thank friends with real appreciation.
  • Perform different cheap job duties as requested by Supervisors.

How to Apply
Interested and qualifiied candidates should:
Click here to apply


  • Marriott International is an equal alternative employer. We consider in hiring a various workforce and sustaining an inclusive, people-first tradition. We are dedicated to non-discrimination on any protected foundation, resembling incapacity and veteran standing, or another foundation lined underneath relevant legislation

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