CornerStone Staffing – Our consumer, an enormous participant within the FMCG Industry invitations purposes for:
Job Title: Customer Service Intern
Location: Lagos
Job Description
- We want to recruit a Customer Service Interns. This is a 6-month paid studying expertise with the workforce of passionate, enjoyable and energetic people who save the day for 150 million clients one name at a time.
Responsibilities
- Deliver immediate {and professional} options for buyer inquires through telephone, e mail, on-line chat and one-one communication and so forth.
- Must successfully handle totally different communication channels:resolve buyer complaints through all out there telephone, e mail.
- Direct or route buyer calls to acceptable personnel for help.
- Work with customer support supervisor to make sure correct customer support is being delivered.
- Handle complaints, present acceptable options and alternate options throughout the deadlines; comply with up to make sure decision.
- Handle dissatisfied clients in a well mannered {and professional} vogue.
- Track and follow-up all buyer requests in a well timed method.
- Compile studies on general buyer satisfaction.
- Identify and assess clients’ wants to attain satisfaction.
- Track and follow-up all buyer requests in a well timed method.
- Compile studies on general buyer satisfaction.
- Identify and assess clients’ wants to attain satisfaction.
Qualifications
Knowledge, Skills, and Experience:
- Minimum B.Sc degree in any subject
- 1-2 years expertise in Customer Relationship Management might be a plus.
- Computer expertise together with the power to spreadsheet and word-processing applications at a fundamental proficient degree
- Effective communication and interpersonal expertise (each written and verbal)
- Self-motivated and in a position to work independently and in workforce environments
- Proficient expertise with Microsoft Office software program together with Word, Excel, PowerPoint and Outlook
- Ability to multi-task and handle a number of initiatives concurrently
- Exceptional customer support and comply with up expertise
Interested and certified candidates ought to:Click here to apply
Title: Graduate Internship Programme
Location: Lagos
Job Description
Our consumer is trying to recruit Graduate Interns. The internship program is designed to offer real-world expertise that’s instantly associated to your tutorial self-discipline and profession objectives and supply you a greater understanding of profession choices in your Degree.
Components of this system embrace:
- End of program presentation of mission findings, and advisable plan of action to executives.
- The following internship positions are presently out there: Marketing, Sales, Commercial, HR, IT, Supply Chain, Finance, Customer Operations.
- Hands-on expertise working as a member of a selected division and workforce.
- Assigned initiatives to speed up studying of key features/course of.
- Cross-functional departmental exposures throughout the company workplace.
- Tours and publicity to different enterprise areas (e.g., shops, distribution middle) to make sure full understanding of the firm construction and technique.
APPLY ALSO : Ongoing Massive Recruitment at the Enugu State Universal Basic Education Board
Requirements
- Prior internship expertise is a plus
- Able to interrupt down and creatively clear up issues
- Flexible and adaptable at making use of expertise to totally different conditions
- Minimum of two:1
- Recent graduates may be thought of/About to finish and/or accomplished NYSC
- Proficient in phrase, excel, energy level, and so forth.
- Good written and verbal communication expertise.
- A ardour for retail, and desirous about being a part of crafting the way forward for retail.
Interested and certified candidates ought to:Click here to apply
