Graduate Client Service Officer Job at Stanbic IBTC Bank

Stanbic IBTC Bank is a number one African banking group centered on rising markets globally. It has been a mainstay of South Africa’s monetary system for 150 years, and now spans 16 international locations throughout the African continent.

Standard Bank is a agency believer in technical innovation, to assist us assure distinctive client service and vanguard monetary options. Our rising international success displays our dedication to the most recent options, one of the best people, and a uniquely versatile and vibrant working tradition. To assist us drive our success into the long run, we’re searching for resourceful people to affix our devoted group at our places of work.

We are recruiting to fill the place under:

Job Position: Client Service Officer
Job ID: 40797
Job Location: Lagos , Bayelsa
Job Sector: Banking
Retail & Business Banking

DEADLINE : 17TH JULY, 2019

Job Purpose

  • To render frontline service help

Key Responsibilities/Accountabilities
Control chequebooks:

  • Attend to telephonic queries concerning cheque books.

Control Automated Teller Machine (ATM) playing cards:

  • Receive and deal with ATM playing cards in line with laid-down insurance policies and procedures.
  • Ensure the ATM playing cards are locked away in a single day.
  • Dispatch and obtain ATM playing cards to/from away branches.
  • File ATM playing cards in received-date order.
  • Handle retained ATM playing cards in line with laid-down procedures.
  • Perform every day balancing of ATM playing cards together with the Asset Custodian
  • Attend to all telephonic enquiries concerning ATM playing cards.

Statements:

  • Issue off-cycle statements at buyer’s occasion and take fees as applicable
  • Keep data of all source directions from clients

Reactive Selling:

  • Identify cross-selling and migration alternatives and promote merchandise/companies reactively.
  • Participate in tactical gross sales/advertising and marketing actions as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account info and signature
  • Processing of NSITF switch.
  • Processing of deceased individual profit withdrawal.
  • Print statement of account and registration certificates for the client
  • Cross sale.
  • Render every day report on relevant platform.

SIAML Management:

  • Attend to all Asset administration enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account info.
  • Processing of deceased individual redemption
  • Print statement of account and registration certificates for the client
  • Dispatch all doc to applicable unit after execution
  • Cross sale

Requirements
Preferred Qualification and Experience:

  • A Bachelor’s degree in any associated area
  • 0-2 years banking expertise, ideally interfacing with clients.
  • Strong relationship administration background.
  • Experienced in upholding the best ranges of service.
  • Experience in finishing credit score functions efficiently.

Knowledge/Technical Skills/Expertise:

  • Relevant enterprise/monetary qualification
  • Interpret monetary statements; assess sources of earnings and fundamental buyer affordability calculations (debt to earnings ratio, mortgage to worth ratio, instalment to earnings ratio, and so forth).
  • Demonstrate excessive ranges of pc literacy – capable of seize/replace buyer database, efficiently full product/lending functions, guarantee credit score upkeep, and so forth.

CLICK HERE TO APPLY ONLINE

 

All Stanbic IBTC Bank 2019 Recruitment

 

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