First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest monetary providers establishment by whole property and gross earnings. With greater than 10 million buyer accounts, FirstBank has over 750 branches offering a complete vary of retail and company monetary providers. The Bank has worldwide presence by means of its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, in addition to its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

The Job : Head, E-Product Operations

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Lagos, Nigeria

Ref No: 19000046

Job Profile

  • Supervision of E-Products Operations which consist of the next items/groups:
    • E-Product Settlement
    • Investigations and Case Management (Dispute Resolution) / Channel Services.
    • Card Processing and Logistics
    • E-Product Customer Support Services and Channel Monitoring
  • Oversee well timed and correct settlement of all e-transactions on digital channels (ATM, POS, Web,  Mobile (FirstMobile), Mobile Money (FirstMonie), Agent Banking, Web funds numerous e-paymet platforms). These embody:
    • International transactions carried out by FBN issued playing cards
    • Domestic transactions carried out by FBN issued playing cards on channels deployed by different Banks
    • Transactions carried out on FBN deployed channels by playing cards issued by different Nigerian Banks
    • Transactions carried out on FBN deployed channels by playing cards issued by worldwide Banks
    • Transactions carried out on different fee platforms (Autopay, Payment Gateway, Corporate Pay, and many others)
    • Transaction carried out on FBN Firstmobile platforms – Interswitch and Etranzact
    • Transactions carried out on the Mobile Money platform
    • Transactions carried out by Agent Banking
  • Handle all administrative matters- Identify resourcing wants, an escalate resourcing necessities and challenges. Ensure correct coordination of go away schedules. Identify coaching and improvement wants of employees and guarantee needed coaching and training are supplied.
  • Oversee and monitor the actions of the division because it pertains to different Departments and Units akin to HCMD, First Academy, Internal Audit, FINCON, e.t.c.
  • Oversee, monitor and be certain that the actions of the Settlement group is in keeping with agreed SLAs for all remittances of collections by way of the Bank’s Branches on the varied e-payment platforms deployed within the Bank, to the varied billers.
  • Proactive course of evaluation initiatives with a view to optimising them and bench mark greatest practise.
  • Provide steering and assist in guaranteeing well timed decision of points referring to e-channel transactions with the Switches, Third Party Processors and Correspondent Bank
  • Cooperate with FINCON for the interior and exterior audits and be certain that suggestions from Internal Control, exterior and inner auditors are promptly applied
  • Ensure that product governance processes are adopted within the introduction and implementation of merchandise.
  • Ensure that product papers are accomplished following the permitted template, and are reviewed by E-PO earlier than implementation
  • Ensure prospects’ disputes/claims relating to e-channel transactions are resolved inside TATs: Provide assist and steering to the varied groups.
  • Identify key enterprise dangers and proactively proffer options to forestall them
  • Ensure all groups ship wonderful providers as contained within the groups’ Standard Operating Procedure


  • Minimum Education: 1st Degree in a numerate self-discipline


  • Minimum expertise: eight years, 3 of which will need to have been spent in e-Banking/Products

How To Apply

CLick Here To Apply ONline

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