Ericsson is a world-leading company of telecom devices & services to mobile & set network operators. Over 1,000 networks in more than 180 nations utilize Ericsson devices, & more than 40 percent of the world’s mobile traffic travels through Ericsson networks. Using development to empower people, organisation & society, we are working towards the Networked Society, in which whatever that can take advantage of a connection will have one. At Ericsson, we use our development to market-based options that empower people & society to assist form a more sustainable world.

We are hiring to fill the position listed below:

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Job Title: second Level Operations Specialist

Req ID: 335449
Location:  Lagos, Nigeria
Category: Network Operation and Integration

Job Summary

  • We are now trying to find a Second Level Operations Specialist that will be accountable for the coordination, management, execution and reactive upkeep activities that need a greater level of assistance than provided by the first level Operations.
  • This individual will make sure that the services offered to consumers are constantly offered and carrying out to Service Level Agreement (SHANTY TOWN) performance levels.

You will assist with Assurance assistance activities:

  • System administration of SGSN, MME, GGSN, EPG-S 2012A, EPG-S 2014B, DNS Servers (Internet, Internal and External), Radius Server, SAPC and MSP.
  • Troubleshoot Network Performance utilizing ENIQ Events and Cause Code Analysis.
  • Data Product implementation on Packet Core Nodes- setup and confirm execution.
  • Configuration Audit and management on all Packet Core Equipment.
  • DPI setup, implementation and management
  • Analyze Customers issues utilizing ENIQ Events PS and ENIQ statistics.
  • Daily regular medical examination on Packet Core Nodes.
  • Troubleshoot KPI deterioration throughout SGSNs/MMEs utilizing Events Based Monitoring (EBM) analysis, Mobility log, Session logs.
  • Shell/Bash/Python Scripting- Developed scripts to automate procedures and produce report utilized to keep track of Node statistics and KPIs on package core nodes.
  • Develop/Deployment open source tools for KPIs trending and keeping an eye on. egGRAFANA, CENTREON and ZABBIX
  • Preparing signaling traces of GPRS user interfaces (Gb//Gn//Gi/Gx/Gom) for fixing and analysis.
  • Preparing numerous package core reports as needed for discussion to the client.
  • Open Customer Service Request (CSR) and help Support in CSR troubleshooting
  • Provide Support to Ericsson Emergency group in troubleshooting/recovering a significant failure on the Network
  • Preparing Monthly capability evaluation of all Packet Core Nodes
  • Provide assistance to Ericsson Project group throughout PCN Node updates and upgrades
  • Optimization of Packet Core Nodes to satisfy Customer’s KPI targets.
  • Maintain excellent relationship with client
  • Attend conferences with client to ponder on essential pushing problems and proffer service
  • Provide trigger feedback to client on their queries
  • Proper management of consumers
  • Conducting client fulfillment studies.
  • Manage Quality Standards and Operational Efficiency
  • Capture and Analyze Customer Feedback
  • Responsible for handling the Packet core Back workplace Engineers in regards to their everyday functions/responsibility
  • Assigning of job to the Packet core Back workplace Engineers
  • Primary management of the Back-workplace Engineers Standby schedule/call out
  • Secondary management of the Packet core front workplace Engineers
  • Ensure KPIs are within target on all Packet Core Nodes in the network
  • Logging, classification and prioritization of Incident to figure out the ideal strategy, including who should manage the resolution, the level of interaction, and the speed of action.
  • Escalation operates throughout higher-level expert groups, suppliers with much better abilities to resolve the occurrence, and greater supervisor levels that can make the essential choices about interacting to investors and regulators and authorizing emergency situation modifications or essential resource allotment.
  • Resolution of Incident through self-service, dealt with by the service desk or assistance groups, or conjure up catastrophe healing procedures
  • Closure includes talking with management to verify they are pleased that typical service has actually resumed.
  • The management of modification and advancement within a service or comparable organization
  • The regulated recognition and execution of needed modifications within the network
  • Problem recognition, consisting of logging, classification, and prioritization
  • Problem control, such as examining and recording workarounds and recognized mistakes
  • Error control, consisting of repairing mistakes through modification control and examining efficiency of workarounds

Key Qualifications

  • Bachelor level, in engineering (IT, Telecom) or
  • 5-7 years’ experience of deploy system test and lead screening group.

Additional Requirements:

  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and cooperation abilities
  • Ericsson understanding
  • English abilities
  • Delivering results & conference client expectations
  • Analyzing
  • Working with people
  • Creating & innovating
  • Applying proficiency & innovation

Application Closing Date
Not Specified.

How to Apply
Interested and certified prospects should:
Click here to apply online

Next Steps:

  • What occurs next once you use? Read about the next actions here
  • For your interview preparation, here are a couple of “Tips & Tricks” from our employers
  • For your preparation and recommendation, here is our total Brand video and some insights about our innovations in 5G.

USE LIKEWISE FOR : Stiilbon Nigeria Limited Job Vacancies (3 Positions)

Job Title: SME CIS Operations Assurance Officer

Location: Lagos, Nigeria
Network Operation and Integration

Job Summary

  • We are trying to find a member to be part of our Managed Services group! As a part of our MSIP Deployment group, you will play an essential function in handling the shipment of services and resources on our “live” client network, broadcast platform and/or IS/IT facilities.
  • Based on our client’s network specifics, you will make sure the coordination of our innovation combination implementation, the quality of the execution, the adequacy of the screening treatments and tools, the appropriate approval and the smooth handover to our operations group according to Ericsson’s and the client’s network particularities and requirements.

Responsibilities & Tasks

  • Manage end-to-end implementation and shipment of combination activities for particular client, consisting of preparation of the live client network or IS/IT facilities and helping the program supervisor in resources and timing meaning and tracking
  • Validate and authorize combination test results for a brand-new service, terminal and devices type or supplier
  • Secure the accessibility and precision of the client’s property setup info to be utilized by all shipment systems
  • Ensure implementation management activities are effectively carried out and supported by other shipment companies and functions
  • Seek client approval for implementation options and work out charges when it comes to client non-acceptance
  • Participate on numerous modification management boards, and online forums as required and coordinate client involvement as essential
  • Ensure approval tests are carried out in your area and worldwide with client participation and approval as essential
  • Approve the release and implementation technique based upon client requirements and make sure execution of appropriate hand-over to operations
  • Continuously drive for performance, enhancements and quality in service shipment

Position Qualifications

  • Education: Graduate or Post Graduate Engineering degree.
  • IT or telecom experience.

Core Competences:

  • Deployment and combination shipment management
  • Change management
  • Release and implementation management
  • Efficiency enhancement management
  • Delivering results and conference client expectations
  • Analyzing
  • Deciding and starting action
  • Entrepreneurial and business thinking
  • Persuading and affecting
  • Relating and networking.

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Application Closing Date
Not Specified.

How to Apply
Interested and certified prospects should:
Click here to apply online

Next Steps:

  • What occurs next once you use? Read about the next actions here
  • For your interview preparation, here are a couple of “Tips & Tricks” from our employers
  • For your preparation and recommendation, here is our total Brand video and some insights about our innovations in 5G.


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