Emirates Group recruitment for a Senior Customer Sales & Service Agent

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. started out in 1985 with just 2 airplane as well as handful of passionate people. Now we currently have a team of over 60,000 as well as among several biggest fleets on this earth. You could be a component of our tale as well as belong to us in our home city, Dubai. Our cosmopolitan team is built by people from over 160 countries. But anywhere we’re from, there’s one aspect everybody share – a ardour for trip.

We’re desiring for people from throughout the world to attach our team in a significant differ of locations. Be a component of Emirates as well as aid us to produce the method forward for trip. Join our increasing team as well as savor a hostile pay set, decreases on trips as well as lodge remains.

We are hiring to fill up the location under:

Job Title: Senior Customer Sales & Service Agent

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Job ID: 20000001
Location: Lagos

Job Purpose

  • To existing the extremely best degree of service so as to advertise Emirates airline company tickets as well as firms as well as to assist customers with handling their trip strategies.
  • Assist the Team Leader as well as aid & Sales Agents.  Work as a component of a team to recognize specific individual, terminal as well as neighborhood Commercial targets.

Job Accountabilities

  • Ensure the extremely best popular of customer assistance is provided to Emirates customers, existing them with details on Emirates prices as well as proactively circumstance online tickets as well as advertise linked goods by finding out purchaser desires using connection creating, proactively searching for out gross sales options as well as marketing all Emirates linked goods. Ensure established top quality demands are accomplished for all purchaser communications
  • Keep abreast of Emirates Group details as well as updates to make certain associated knowledgeable as well as strong demands are preserved.
  • Support Travel Agents by aiding them with reservations as well as specific prep work.  Advise as well as details Travel Agents on pricing estimate specific prices as well as ending up ticketing rules.  Fulfil Emirates online / various inquiries as well as various complex activities looking like clinical situations as well as specific firms.
  • Deputise for the Customer Sales as well as Service Team Leader / Contact Centre Team Leaders of their lack as well as supply aid as well as serve as a feature mannequin to various team participants.
  • Act as the key degree of get in touch with for all inquiries from CSSAs worrying complex reservations, challenging purchaser communications as well as various specific firms.
  • Issue Emirates tickets to customers ensuring that each required airline company standards as well as legislations are incorporated which the customer demand is satisfied so as to provide them with wonderful service.  Highlight to customers the associated requirements shielding their trip looking like ticket, visa & well being requirements as well as various details looking like check-in location as well as time.
  • Actively boost Emirates revenue profits by using selections to customers on all product and services looking like Skywards subscription (Skywards linked inquiries), changes, DBB, Dubai stops, lodge reservations as well as updated prices to recognize gross sales revenue and/or gross sales conversion targets.

LIKEWISE INSPECT THIS WORK : Nigerian Foundries Limited (NFL) Management Trainee recruitment, January 2020

Retail Office exclusively:

  • Ensure that each required ticket linked documents is submitted, time tables approximately day, sales brochures, sale as well as marketing products is appropriately shown on specific individual counters, using many selections to the customer which can assist in expanding gross sales.
  • Support the Customer Sales & Service Team Leader on shutting the suggestion of day gross sales as well as financial cash acquired.
  • Support Travel Agents by aiding them in making reservations with specific prep work.  Advise as well as details Travel Agents on pricing estimate specific prices as well as ending up ticketing rules.  Fulfil Emirates online inquiries as well as various complex activities looking like clinical situations as well as specific firms.

Qualifications & Experience

  • Educated to at the least GCSE or A Level popular or equivalent.


  • 3+ years in a get in touch with centre or bookings office ambience inside the airline company or trip organisation.

Knowledge / Skills:

  • Knowledge of get in touch with centre as well as airline/journey organisation treatments as well as method.
  • Knowledge of typical Fares as well as Ticketing, Skywards as well as associated bookings programs.
  • COMPUTER mainly based capacities to work Windows set along with Microsoft Word / Excel / Email.

Salary & Benefits

  • We give our employee’s hostile pay plans, involving trip benefits, as well as career enhancement sustained by multi-million cash training solutions in Dubai, as well as e-Learning programs for these searching for a long-lasting future within the Company.

How to Apply
Interested as well as accredited candidates should:
Click here to apply

Note: Please word that you will certainly require to have the right to stay as well as operate in Nigeria. The company is not mosting likely to aid with job licenses as well as visas.

Application Deadline  19th January, 2020.



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