Customer Team Executive at Maersk Line

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Maersk is an built-in container logistics firm working to attach and simplify its buyer’s provide chains. As the worldwide chief in transport providers, the corporate operates in 130 nations and employs roughly 70,000 people. With easy end-to-end providing of merchandise and digital providers, seamless buyer engagement and a superior end-to-end supply community, Maersk permits its clients to commerce and develop by transporting items wherever – everywhere in the world.
We are recruiting to fill the place beneath:
Job Title: Customer Team Executive, Nigeria
Ref.: MA-231274
Location: Lagos

Job Description

  • The Customer Team Executive is liable for buyer challenge decision on operational points. You would be the first level of contact when points come up from bodily inland transportation or when proactive notification is to be created from modifications in transport plan to the shopper.

We are in search of:

  • Minimum Bachelor’s Degree required.
  • Dedicated, Decisive and consequence oriented with a can-do perspective.
  • Able to work beneath stress whereas conserving high quality in focus.
  • Well organized, environment friendly and efficient.
  • An glorious workforce participant, capable of affect stakeholders and work with cross-functional groups.
  • Minimum three years’ logistics & providers expertise.
  • Good information of Inland transportation and documentation as per authorized necessities.
  • Strong interpersonal and communication expertise.
  • Passion for Customer Service.
  • Pro-active particular person with a service-oriented mindset.

Key Responsibilities

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  • First level of contact for points arising from bodily inland transportation
  • Proactive notification to buyer for modifications in transport plan or ETA deviations with viable different answer inside stipulated timeframe
  • Build good relationship with the shoppers and confidence in our Intermodal product
  • Capture and be Voice of Customer often and supply suggestions to the workforce to enhance inland supply performance and expertise
  • Identify recurring points in Intermodal supply performance and provoke steps to handle root trigger
  • Identify course of gaps, contribute to enchancment alternatives and be actively concerned in engaged on agreed enchancment actions
  • Keep price of non-conformance to the minimal by offering alternate answer and changing demanding scenario into nice expertise for patrons
  • Ensure all related prices are well timed up to date in Intermodal techniques and guarantee prices are handed on to buyer
  • Evaluate instances/points and seize voice of the shopper to ensure on the spot decision takes place
  • Team promptly attend telephone calls (if relevant) acquired from clients/distributors and handle issues
  • Actively engages with Customer Service and Intermodal distributors for workable options and well timed decision of points
  • Ensure alternate options supplied are aligned with guidelines and regulation together with native insurance policies
  • Be cautious of the shoppers’ companies, in order that proposed options are suitable with clients requirement
  • Be cognizant of segmented buyer necessities and suggest options accordingly
  • Check for extra enterprise alternatives on passable decision of points
  • Handle system updates and buyer requests in accordance with outlined processes
  • Share best practices and information inside the workforce

CHECK THIS JOB ALSO : Telesales Representative at Transsnet Financial Nigeria Limited
We Offer

  • At Maersk, you’ll be a part of a worldwide workforce motivated by bringing meals and commodities to people in each nook of the world. We do that by way of shut partnerships with our valued clients, who commerce all the things from seafood and fruits, to garments, electronics and vehicles!
  • No matter our position within the Region our finish objective is to simplify the lives of our clients. This is finished by way of seamless processes, best at school digital options, and nice customer support! So, we provide:
    • Results orientation
    • Improved business and management capabilities
    • Interaction inside broader Area for best apply sharing
    • Creating community inside the world group
    • Understand market and buyer drivers
    • Improve understanding of how best to generate revenue for Maersk
  • Moreover, you’ll broaden your buyer community and enrich your market and product information whereas enhancing Maersk’s management place and contributing to the continual success of the group in Nigeria.

Deadline: 4th December, 2019.
How to Apply
Interested and certified candidates should:
Click here to apply online

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