TechAdvance is a cost application improvement firm with a strategic focus in growing and deploying area of interest cost corporations to serve the wants of huge private and non-private sector organisations in Nigeria.

We are recruiting to fill the place under:

Job Title: Customer Service Representative
Location:
Victoria Island, Lagos
Reporting Line: Marketing/Business improvement Officer
Job Purpose

  • The Customer Service Representative attracts potential prospects by answering product and repair questions; suggesting details about different services. Process orders, put together correspondences and fulfill buyer wants to make sure buyer satisfaction.

Responsibilities

  • Open and preserve buyer accounts by recording account info.
  • Resolve services or products issues by clarifying the shopper’s criticism; figuring out the reason for the issue; choosing and explaining the perfect resolution to unravel the issue; expediting correction or adjustment; following up to make sure decision.
  • Manage massive quantities of incoming calls.
  • Advise on firm info.
  • Act as the corporate gatekeeper.
  • Suggest options when a product malfunctions.
  • Inform buyer of offers and promotions.
  • Sell services.
  • Compile reports on general buyer satisfaction.
  • Identify and assess prospects’ wants to attain satisfaction.
  • Keep information of buyer interactions, course of buyer accounts and file paperwork.
  • Follow communication procedures, pointers and insurance policies.
  • Go the additional mile to interact prospects.

Requirements

  • Strong telephone contact dealing with expertise and energetic listening.

Skills:

  • Excellent communication expertise.
  • Documentation Skills.
  • Ability to multi-task, prioritize and handle time successfully.
  • Customer Service.
  • Listening Skills.

How to Apply
Interested and certified candidates ought to:
Click here to apply

Application Deadline 22nd August, 2019.

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