TechAdvance is a cost application improvement firm with a strategic focus in growing and deploying area of interest cost corporations to serve the wants of huge private and non-private sector organisations in Nigeria.
We are recruiting to fill the place under:
Job Title: Customer Service Representative
Location: Victoria Island, Lagos
Reporting Line: Marketing/Business improvement Officer
- The Customer Service Representative attracts potential prospects by answering product and repair questions; suggesting details about different services. Process orders, put together correspondences and fulfill buyer wants to make sure buyer satisfaction.
- Open and preserve buyer accounts by recording account info.
- Resolve services or products issues by clarifying the shopper’s criticism; figuring out the reason for the issue; choosing and explaining the perfect resolution to unravel the issue; expediting correction or adjustment; following up to make sure decision.
- Manage massive quantities of incoming calls.
- Advise on firm info.
- Act as the corporate gatekeeper.
- Suggest options when a product malfunctions.
- Inform buyer of offers and promotions.
- Sell services.
- Compile reports on general buyer satisfaction.
- Identify and assess prospects’ wants to attain satisfaction.
- Keep information of buyer interactions, course of buyer accounts and file paperwork.
- Follow communication procedures, pointers and insurance policies.
- Go the additional mile to interact prospects.
- Strong telephone contact dealing with expertise and energetic listening.
- Excellent communication expertise.
- Documentation Skills.
- Ability to multi-task, prioritize and handle time successfully.
- Customer Service.
- Listening Skills.
How to Apply
Interested and certified candidates ought to:
Click here to apply
Application Deadline 22nd August, 2019.
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