Customer Service Representative / Operations Coordinator / Sorting Officer at Speedaf

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Speedaf was established in 2019. We are a joint-venture firm invested by Chinese main categorical enterprises. Since based, we repeatedly develop world community, develop and optimize merchandise, enhance buyer expertise, and introduce IT applied sciences and gear to appreciate automated operations.

Currently, we’re constructing an intra-Africa and China-Africa service community to help air, sea and highway transportation with the goal to be the main diversified built-in logistics resolution supplier between China and Africa. By doing so, it would cut back end-to-end logistics prices between China and Africa whereas offering a steady and acknowledged logistics companies to our prospects.

We are recruiting to fill the place under:

Job Title: Customer Service Representative / Operations Coordinator / Sorting Officer
Location: Lagos
Employment Type: Full-time

Job Details

  • Act as foremost hyperlink between speedaf and her prospects. Ensure an efficient communication and mutual understanding, concentrate on our buyer’s wants.
  • Update and keep buyer orders within the programs.
  • Collect and observe up buyer orders. Ensure an in depth observe up of every day order coming into and assure strict order administration accuracy.
  • Issuing of native documentation together with Invoice, Delivery Notes, Receipts and verifications when vital.
  • Focus consistently on service degree performance enchancment.
  • Maintain procedures, observe requirements, and administrate actions to guarantee correct order entry, environment friendly cargo monitoring, and well timed supply of merchandise to prospects.
  • Implement instruments and reports to be able to measure the Customer Service exercise and its KPI performance is improve
  • Order monitoring and observe up till supply.
  • Work with station supervisor every day to make sure clean deliveries, making certain that applicable Riders are at the proper place at the time.
  • Track buyer claims and guarantee a every day follow-up of excellent objects. Investigate claims and set motion plans to stop re-occurrence.

Responsibilities / Requirements

  • Strategically plan and handle hub operations, couriers shoppers companies
  • Arrange cargo catalog items, plan routes and course of shipments
  • Resolve any arising issues or complaints
  • Supervise, coach and prepare couriers and operations workforce inside the hub
  • Comply with legal guidelines, rules and necessities
  • Direct, optimize, implement and coordinate hub operations according to speedaf insurance policies and applications
  • Liaise with administration to assessment and develop new mechanism to enhance hub operations commonplace and environment friendly technique of cargo supply.
  • Keep monitor of inventory ranges, supply instances, transport prices and couriers complaints

Salary
N80,000 – N150,000 month-to-month.

How to Apply
Interested and certified candidates should:
Click here to apply

Application Deadline  twenty third April, 2021.


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