Customer Service Officer needed at Ascentech Services Limited

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Ascentech Services Limited is a full-fledged Human Resource Solution Provider included in 2013 with its Head Office in Lagos, Nigeria. We are dedicated to forging long-term partnerships with our shoppers by creating and delivering strong and versatile companies that tackle the altering wants of their enterprise.

We are recruiting to fill the place under:

Job Title: Customer Service Officer
Location:
Lagos
Job Description
Job Duties:

  • Maintains buyer data by following Customers upgrades, downgrades, Retrievals, Relocations, replacements and extra {hardware} and companies.
  • Resolves services or products issues by clarifying the client’s criticism; figuring out the reason for the issue; deciding on and explaining the perfect resolution to unravel the issue; expediting correction or adjustment; following up to make sure decision
  • Acts as a liaison and offers merchandise/companies info and resolves any rising issues that shoppers would possibly face with accuracy and effectivity.
  • Provides technical recommendation and options for buyer’s necessities and issues.

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Requirements

  • B.Sc Degree in Computer Science, Telecommunications or related discipline
  • Adequate interpersonal and organizational expertise
  • Team participant with customer support orientation
  • Familiarity with MS Office and database
  • Hands on expertise with all telecommunications techniques

Skills and Qualifications:

  • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Good communication, Analyzing Information, Multi-tasking.

How to Apply
Interested and certified candidates ought to send their CV (MS Word format) to: [email protected] utilizing the Job Title as the topic of the mail

Application Deadline 30th September, 2019.

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