Apex network, a fintech company that deals with the transaction of cryptocurrencies and gift card.
Apex Network is a fintech company and is recruiting to fill the position below:
Job Title: Customer Relations and Transactions Officer.
Location: Lekki, Lagos.
Employment Type: Full-Time
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Job Description and Duties:
- Ensure outstanding customer satisfaction by maintaining strong working
- Prevent the escalation of customer issues by collecting and analyzing
information provided before and after interacting with the customer.
- Tracking, recording, reporting, and storing information related to
transactions, customers and ensuring all information is accurate and
- Carrying out client satisfaction surveys and reviews.
- Liaising with internal departments to ensure client needs are fulfilled
- Letting customers know about other products the company offers.
- Maintain a positive attitude while dealing with a variety of problems and
applying creative problem-solving methods
- Monitor customer problems and needs to anticipate inquiries and respond to
issues immediately as they occur
- Understand how to use the company knowledge base to prepare for each
customer interaction while taking detailed notes.
- Check customer’s balance and verify customer’s signatures.
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- A minimum of a B.Sc. / HND / BA degree.
- Other higher/ relevant qualification(s) will be an advantage.
- A minimum of 1-year work experience in a similar role((preferably in
customer relations or marketing).
- Computer Proficiency in MS Word, MS Excel, Outlook & PowerPoint.
- Experienced in transaction monitoring and drafting of suspicious transaction
- Must be an effective team player.
- Maintain a positive attitude focused on customer satisfaction.
- Solid organizational skills, multitasking and time-management.
Mode of Application for Customer Relations and Transactions Officer at Apex network.
Interested Candidates Should Send Their CV to: [email protected]
using “ Job Title” as the subject of the mail.
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