Customer Relations and Transactions Officer at Apex network

Job Description:
Apex Network is a fintech company and is recruiting to fill the position below:
Job Title: Customer Relations and Transactions Officer.
Location: Lekki, Lagos.
Employment Type: Full-Time

Job Description and Duties:

•  Ensure outstanding customer satisfaction by maintaining strong working
  relationships.
• Prevent the escalation of customer issues by collecting and analyzing
  information provided before and after interacting with the customer.
• Tracking, recording, reporting, and storing information related to
  transactions, customers and ensuring all information is accurate and
  complete.
• Carrying out client satisfaction surveys and reviews.
• Liaising with internal departments to ensure client needs are fulfilled
  effectively.
• Letting customers know about other products the company offers.
• Maintain a positive attitude while dealing with a variety of problems and
  applying creative problem-solving methods
• Monitor customer problems and needs to anticipate inquiries and respond to
  issues immediately as they occur
• Understand how to use the company knowledge base to prepare for each
  customer interaction while taking detailed notes.
• Check customer’s balance and verify customer’s signatures.

Also Apply for : NCDC Recruitment Portal: Apply for NCDC Latest Recruitment

Requirements/Skill/Competency:

• A minimum of a B.Sc. / HND / BA degree.
•  Other higher/ relevant qualification(s) will be an advantage.
• A minimum of 1-year work experience in a similar role((preferably in
  customer relations or marketing).
• Computer Proficiency in MS Word, MS Excel, Outlook & PowerPoint.
• Experienced in transaction monitoring and drafting of suspicious transaction
  reports.
• Must be an effective team player.
• Maintain a positive attitude focused on customer satisfaction.
• Solid organizational skills, multitasking and time-management.

Mode of Application for Customer Relations and Transactions Officer at Apex network.

Interested Candidates Should Send Their CV to: [email protected]
using “ Job Title” as the subject of the mail.

july 07,2022