Customer Relations and Transactions Officer at Apex network

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Customer Relations and Transactions Officer at Apex network

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Apex network, a fintech company that deals with the transaction of cryptocurrencies and gift card.


Job Description:
Apex Network is a fintech company and is recruiting to fill the position below:
Job Title: Customer Relations and Transactions Officer.
Location: Lekki, Lagos.
Employment Type: Full-Time

 

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Job Description and Duties:

  •  Ensure outstanding customer satisfaction by maintaining strong working
    relationships.
  • Prevent the escalation of customer issues by collecting and analyzing
    information provided before and after interacting with the customer.
  • Tracking, recording, reporting, and storing information related to
    transactions, customers and ensuring all information is accurate and
    complete.
  • Carrying out client satisfaction surveys and reviews.
  • Liaising with internal departments to ensure client needs are fulfilled
    effectively.
  • Letting customers know about other products the company offers.
  • Maintain a positive attitude while dealing with a variety of problems and
    applying creative problem-solving methods
  • Monitor customer problems and needs to anticipate inquiries and respond to
    issues immediately as they occur
  • Understand how to use the company knowledge base to prepare for each
    customer interaction while taking detailed notes.
  • Check customer’s balance and verify customer’s signatures.

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Requirements/Skill/Competency:

  • A minimum of a B.Sc. / HND / BA degree.
  •  Other higher/ relevant qualification(s) will be an advantage.
  • A minimum of 1-year work experience in a similar role((preferably in
    customer relations or marketing).
  • Computer Proficiency in MS Word, MS Excel, Outlook & PowerPoint.
  • Experienced in transaction monitoring and drafting of suspicious transaction
    reports.
  • Must be an effective team player.
  • Maintain a positive attitude focused on customer satisfaction.
  • Solid organizational skills, multitasking and time-management.

Mode of Application for Customer Relations and Transactions Officer at Apex network.

Interested Candidates Should Send Their CV to: [email protected]
using “ Job Title” as the subject of the mail.

Note: Proximity to Lekki And Its Environ Is key.
Applications closing date :
july 07,2022

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