Maersk is an built-in container logistics firm working to attach and simplify its buyer’s provide chains. As the worldwide chief in delivery companies, the corporate operates in 130 international locations and employs roughly 70,000 people. With easy end-to-end providing of merchandise and digital companies, seamless buyer engagement and a superior end-to-end supply community, Maersk permits its clients to commerce and develop by transporting items wherever – everywhere in the world.

We are recruiting to fill the place beneath:

Job Title: Customer Experience Agent

Ref.: MA-267414
Location: Onne, Rivers
Local Customer Service

Job Description

  • We are presently trying to rent a Customer Service Agent to hitch our workforce in Onne.
  • He/she can be chargeable for proudly owning/managing the client expertise of his/her clients by proactively figuring out points & constructing relationships whereas selling enterprise alternatives in Logistics and Services to the mutual good thing about the client and Maersk.

Key Responsibilities

  • Have extra Customer’s enterprise Acumen and talent to know what components drives the decision making.
  • Understanding of exterior components impacting Customer’s provide Chain & perceive their sense of urgency, service wants, drivers and needs.
  • Proactively observe shipments and notify clients of related deviations from the transport plan, together with potential options or options.
  • Together with One groups, personal buyer points and have interaction related stakeholders as required to facilitate well timed and efficient options.
  • Be absolutely chargeable for buyer satisfaction throughout Maersk product providing (personal clients).
  • Willingness to go the additional mile in the direction of the purchasers & with give attention to offering options.
  • Ability to align with buyer expectations upfront & to have the ability to reply with recommended options
  • Be the first level of contact for personal clients and guarantee clean execution of the end-to-end cargo lifecycle, by working intently with the client in addition to inside stakeholders.
  • In normal, actively hunt down and act on steady enchancment alternatives each in relation to clients and inside / exterior stakeholders.

Requirements
We are searching for:

  • Minimum of a B.Sc or Master’s Degree / MBA in Marketing, Sales or Business associated course
  • Minimum of two years customer support or gross sales expertise.
  • Experience in delivery/logistics trade can be most popular however not obligatory. Must be prepared to studying quick
  • Proficient use (above common talent) in the usage of Microsoft workplace instruments i.e. excel, phrase and energy level and so on.
  • Strong interpersonal and communication abilities.
  • Passion for Customer Service.
  • Pro-active particular person with a service oriented mindset.
  • Good course of understanding and digital proficiency.
  • Comfortable with working with a number of objects at the identical time while preserving high quality in focus.
  • Well organized, environment friendly and efficient.
  • An glorious workforce participant.
  • Good ethical compass and talent to work the Company’s values.
  • Fluent in English (written and oral).
  • Dedicated, Decisive and end result oriented with a can-do angle.
  • Likes to get it proper the primary time and may sit up for keep away from points from taking place.
  • Able to work underneath strain whereas preserving high quality in focus.
  • Comfortable with Change Management and able to delivering top quality earlier than, throughout and after transformation.

We Offer

  • At Maersk, you’ll be a part of a worldwide workforce motivated by bringing meals and commodities to people in each nook of the world.
  • We do that by means of shut partnerships with our valued clients, who commerce all the things from seafood and fruits, to garments, electronics and vehicles! No matter our position within the Region our finish objective is to simplify the lives of our clients.
  • This is completed by means of seamless processes, best at school digital options, and nice customer support! So, we provide:
    • Results orientation
    • Improved industrial and management capabilities
    • Interaction inside broader Area for best observe sharing
    • Creating community inside the international organization
    • Understand market and buyer drivers
    • Improve understanding of how best to generate revenue for Maersk
  • Moreover, you’ll increase your buyer community and enrich your market and product information whereas enhancing the Maersk’s management place and contributing to the continual success of the Maersk Nigeria organization.

How to Apply
Interested and certified candidate should:
Click here to apply

Application Deadline  twenty third May, 2021.


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