Customer Care Service Executive in an Internet Service Provider (ISP) Company

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Customer Care Service Executive in an

– Our client in the Internet Service Provider (ISP) Industry is recruiting to fill the place beneath:

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Job Title: Customer Care Service Executive

Locations: Abuja (FCT) & Lagos
Employment Type: Full-time
Reporting To: Direct – Supervisor Shop Operations; Functional – Territory Sales Manager

Job Description

  • First line interplay with prospects
  • Ensure buyer queries / requests/ issues are attended, documented and reported to administration
  • Follow-up with related division should in case there may be any delay, escalate at deviations
  • Ensure Customer Service perspective is exemplified by actions and initiatives
  • Motivate contribution from colleagues to make sure Customer Delight
  • Adopt requirements for enterprise actions/processes and guarantee adherence
  • Ensure Daily Operational Reports are ready and submitted in time
  • Share improvisations with administration which will be replicated in any respect places/ processes.
  • Connect with prospects and preserve cordial relations in the curiosity of the enterprise
  • Responsible for Stock and Cash Management on the store
  • Responsible for store upkeep, and allied actions to make sure Service Standards should not compromised
  • Ensure environment friendly operations at store by coordinating treatments of points affecting operations

Job Requirements

  • Graduate / Post Graduate {qualifications}.
  • Desired Experience 2 to three years in an analogous profile.

Essential Attributes:

  • Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership high quality and group Handling
  • capability, Energetic and Assertive, Customer question resolving expertise, Excel Knowledge is a MUST

Desired Attributes:

  • Relevant Industry Experience, Been on the entrance finish dealing with prospects and group. Should have Planning
  • and organizing expertise confirmed achiever, Should have sharp enterprise acumen.

How to Apply
Interested and certified candidates should ahead their Applications to: cv@ascentech.com.ng utilizing the Job Title as the topic of the e-mail.

Note: Only certified candidates will probably be shortlisted

Application Deadline fifth December, 2020.

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Customer Care Service Executive in an Internet Service Provider (ISP) Company

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