Customer Care Representative at Noratu Consulting

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Noratu Consulting has been mandated by certainly one of its purchasers within the Logistics trade to fill the place under:

Job Title: Customer Care Representative

Location: Benin City, Edo
Employment Type: Full-time

Responsibilities

  • Provide an distinctive degree of assist to our social media communities throughout Facebook, Twitter, Instagram and YouTube by moderating, responding to and escalating messages and suggestions in a well timed and supportive method
  • Document all name info in response to customary working procedures.
  • Responding promptly to buyer inquiries.
  • Maintaining a optimistic, empathetic {and professional} perspective towards clients at all time.
  • Communicating with clients by way of numerous channels.
  • Acknowledging and resolving buyer complaints.
  • Research, establish, and resolve buyer complaints utilizing relevant instruments and software program.

Requirements

  • Minimum Educational Qualification; OND
  • 23- 28 years.
  • Must be primarily based in Benin City, Edo State
  • Proficient in English (oral and written)
  • 1-2 minimal expertise.
  • Ability to be well mannered and compassionate with out missing confidence.
  • Apt. in negotiating and persuading.
  • Excellent information of Twitter, Facebook, Instagram + and different social media best practices.

Salary
N25,000 – N30,000 Monthly.

How to Apply
Interested and certified candidates should send their Applications to: [email protected] utilizing the “Job Title” as the topic of the e-mail.

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Application Deadline fifteenth November, 2020.

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