Airtel Nigeria (Airtel Networks Limited), a number one cell telecommunication providers supplier in Nigeria and a member of Airtel Africa Group, is dedicated to offering revolutionary, thrilling, inexpensive and high quality cell providers to Nigerians, giving them the liberty to speak, rise above their every day challenges and drive financial and social growth.

We are recruiting to fill the positions under:

Job Title: Lead, Customer Service Application SME
Location: Nigeria
Job Descriptions

  • The place is a key function inside Nigeria that will likely be chargeable for sustaining and supporting all Customer Service Applications, instruments and utilities to help Airtel Nigeria IT Services.
  • This is an knowledgeable function with the accountability for sustaining shut collaboration with HQ-IT Customer Service Application Lead to make sure Airtel Nigeria is delivering enterprise outcomes anticipated on Customer Service Application area.

Other job expectations embody:

  • Delivering actions in step with Customer Service Application area technique and initiatives to help IT enablement to drive gross sales in Airtel Nigeria
  • Leading supply of tasks of relevant area in Airtel Nigeria that attribute to the success of Airtel Nigeria enterprise by collaborating with cross useful groups
  • Promoting steady enchancment of processes and supply of outcomes inside assigned area.
  • Ensuring Business Value creation by means of simplifying application design, simplifying buyer expertise and environment friendly deliveries
  • Optimizing Change requirement supply for quicker time to market and guaranteeing first time proper effectivity.
  • Managing Timely Rollout of Projects:
  • Ensuring applicable Governance mechanisms for profitable implementation of tasks.
  • Delivering On-schedule, on-budget of IT options to facilitate industrial merchandise supply

Essential Requirements

  • The Customer Service Application SME should have a deep understanding of the Telco IT area in addition to a broad structure understanding for IT in a telecom atmosphere
  • The Customer Service Application SME could have a strong background in translating enterprise demand to IT Solution design and making use of a number of technical options to enterprise issues
  • The Customer Service Application SME will likely be well-versed with micro providers, containers, cloud, DevOps
  • The Customer Service Application SME should be a believer in Open-Source atmosphere to develop software program options
  • MSc/Bachelor’s degree in Computer Science, Systems Analysis or a associated examine.
  • 5-7 years of labor expertise on Customer Service area’s Application design and supply.
  • Experience working in multi-vendor managed service IT working mannequin.
  • Demonstrated expertise in delivering undertaking on related area
  • Experiencing in redesigning and simplifying the merchandise, providers and processes

Interested and certified candidates ought to:
Click here to apply

Job Title: Lead, NOC
: Nigeria
Job Description/Responsibilities

  • This perform is chargeable for monitoring of community parts, observe up on escalated failures till decision, Control the implementation of all job orders that happen inside the community, generate every day reports of failures exceeding outlined KPI, and observe by means of on all buyer complaints

Other tasks of the function embody:

  • Manage the 24 x 7 monitoring, logging, handover and escalation of community alarms and occasions
  • Lead the NAC crew in Network Operation Delivery.
  • Act as a SPOC for all NAC Operation escalation set off.
  • Ensure that every one the providers suppliers strictly observe the SLA and report any deviation
  • Co-ordinate/Liaise with all the assorted NOC offering service to Airtel.
  • Monitor progress of FTR for CAB, and drawback fixing actions.
  • Ensures that processes for interplay between the work teams are constant and helpful to make sure that our processes and procedures are purpose oriented such that we attempt for a one contact do it proper the primary time course of.
  • Ensure buyer and distributors incidents and repair request are saved inside contractual SLA targets.
  • Develop documentation associated to the departments work processes which is updated and precisely displays the each day working of the crew arrange and prioritize workload
  • All community modifications/configuration are documented and observe by means of
  • Provide Emergency/Monthly/weekly community reports
  • Ensure adherence to SLA the place obligatory to make sure Airtel curiosity isn’t jeopardize at all instances

Skills & Knowledge

  • Bachelor’s degree or HND in Engineering or any associated utilized science subject.
  • At least 10 years Networks Operational expertise in GSM atmosphere.
  • Technical information on Network Elements (Switching Systems, MPBN, SIGTRAN, SIP, Transmission, IN and VAS)
  • Basic troubleshooting abilities on Network Elements.
  • Experience in several community vendor space, resembling Ericsson, Huawei, NSN and many others.

Interested and certified candidates ought to:
Click here to apply

Job Title: Interconnect Long – Distance Destination (ILD) Manager

  • This perform is predicted to behave for technical, enterprise & Functional necessities within the space of Core community.
  • The holder can even be concerned in Network resolution planning, design and implementation. He or She can even guarantee availability in step with KPIs & SLA as outlined goal and preserve Quality N/W.
  • Role can even guarantee all activity are carried out underneath the preview of Standard Operational Processes and  guarantee new providers are launched as per Marketing requirement and are Timely Delivered

Other requirement of the function embody:

  • Operation & Maintenance for CS core. Testing and implementation of latest resolution/Service/Feature.
  • Perform each day operations & administration, repair alarms and resolve incidents, put together every day well being examine standing and report back to TL
  • Ensure all Tasks are executed inside outlined strategy of TT Management, Change Management, Preventive Maintenance, Incident Management, drawback Management, Software replace administration, Security Management, Performance Management and New Node Acceptance.
  • Execution of system expansions, NCP and take corrective motion when wanted.
  • Provide technical help and drawback evaluation for operations crew in case of vital conditions.
  • Follow up the implementation of deployment plans and spotlight delay and apply corrective actions.
  • Follow up with the Suppliers/Vendors about any deliberate community modifications e.g. upgrades, S/W packages and many others. in addition to any community issues
  • Cooperate with different departments throughout new methods set up and acceptance assessments CS Core and provides the help in case of points
  • Implement all BISP associated duties and carry out duties inside BISP framework.
  • Design and optimization of interconnections with different methods (VAS, RAN, POIs and many others.)
  • Detailed and efficient documentation –  Statistical report preparation and evaluation; present the necessities based mostly on the evaluation.
  • Scalability/ Interoperability / Marketing necessities & Performance Management
  • Ensure all Vendor Network Equipment’s on the community can interoperate with each other with out anomaly.
  • Daily overview and observe community visitors, licenses, traits and varied parameters to make sure the Network parts are working as anticipated. Where required, take corrective motion with enter from TL and Group Planning crew
  • Vendor/Partner Management – Ensure that the Vendor Customer Support and provider distributors are engaged at all instances to ship top quality output anticipated first time proper
  • Employee Engagement – Maintain excessive Team Harmony and Engagement at all instances with each inside and exterior groups and stakeholders

Skills & Knowledge embody

  • Bachelor/Masters of Telecommunication/Electronic Engineering degree/Computer Science with Detailed working Telecommunications Knowledge
  • At least 6-10 years CS Core community Operations and optimization expertise (MSC, MSC-S, MGW, HLR, STP);
  • Knowledge of 2G, 3G and LTE applied sciences structure and requirements Good undertaking administration information.

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Interested and certified candidates ought to:
Click here to apply

Application Deadline 30th August, 2019.

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