Lastest Job Vacancies at Tek Experts, 21th June, 2019

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Tek Experts supplies the providers of a uniquely passionate and professional workforce that takes intense delight in serving to firms handle their enterprise operations. We care concerning the work we do, the businesses we companion with and the shoppers they serve.

We are recruiting to fill the place beneath:

Job Title: Operations (Service Delivery) Manager
Location
: Nigeria

Detailed Description

  • Do you like delivering IT help? Do you need to be chargeable for delivering extraordinary buyer for enterprise-based providers throughout Office 365 merchandise? Are you in search of a quickly rising firm to take your profession to the following stage? Tek Experts supplies enterprise and IT outsourcing providers, and we take intense delight in serving to firms deal with their enterprise operations.
  • As a part of our native administration staff, you’ll oversee and lead efficiency, monitoring total KPIs and targets in your staff. We care concerning the work we do, the businesses we companion with and the shoppers they serve, and we imagine our people are vital to our success. Ideally you can be from an IT help background and have in depth expertise in delivering help to enterprise clients. A assured staff supervisor you should have a staff of roughly a number of hundred and have a client going through function.

Duties and Responsibilities

  • Plan by prioritizing buyer, employees and organizational necessities
  • Onboard a staff of specialists and growing the enterprise unit data in Tek Experts
  • When wanted, function a part of the escalation path for operational points
  • Maintain steady traces of communication, maintaining the worldwide chief of Consumer and client director knowledgeable of all vital points
  • Responsible for a wider perspective of metrics achievement
  • Manage part and supply managers regionally
  • Run, analyze reviews and create motion gadgets to enhance the operation and guarantee metrics achievement
  • Manage headcount numbers and work with the client director to replace the quotas/targets
  • Open communication with the supply staff to evaluate staff’s standing, metrics, potential points/wants and proceed with actions. Also to maintain the managers up to date on newest information, motion plans, and many others
  • Concurrent conferences with buyer’s managers, if wanted
  • Ensure that the help staff meet KIPs and SLA
  • Attend common operational and enterprise evaluate conferences
  • Participate within the evaluate processes and workflow to diagnose areas for enchancment
  • Create, implement and keep enterprise processes
  • Proactively proposes enchancment plans the place gaps are observed
  • Performance administration and people growth.

What We’re Looking For

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and clients we help.
  • You could have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering the most effective in trade buyer expertise.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ perspective and a thirst to be taught and develop skilled and mushy abilities.

Competencies:

  • Demonstrable expertise main a help staff of at least 200 staff members
  • Strong organizational, planning, management and administration abilities with a assured {and professional} method
  • Strong English communication abilities with glorious presentation abilities
  • Excellent mushy abilities, together with battle decision, affect and negotiation abilities
  • Ability to work underneath strain in a extremely focused atmosphere
  • Committed to self-development and the event of others.

Interested and certified candidates ought to: Click here to apply

Job Title: Team Manager
Location
: Nigeria

Detailed Description

  • Are you seeking to broaden your profession in IT management in a quickly rising firm? Do you need to be chargeable for delivering extraordinary buyer help throughout Microsoft Office 365? Tek Experts supplies enterprise and IT outsourcing providers, and we take intense delight in serving to firms deal with their enterprise operations. Due to enlargement, we’re hiring a staff supervisor who will assist handle our help colleagues to resolve technical and non-technical help requests.
  • As a staff chief at Tek Experts you should have a strategic function to make sure distinctive customer support is delivered by your staff of help engineers. You will construct and handle an end-to-end service operations staff of 20-30 passionate professionals and be chargeable for total efficiency of the staff. Acting as a key enterprise chief, you’ll be a key level of contact for patrons, supply groups and senior administration. Working on the Office 365 staff you’ll evaluate all instances associated to Office 365. You don’t should be technical, however do must know learn how to handle a staff of technical help engineers.

Duties and obligations

  • Manage staff to ship distinctive customer support throughout technical traces
  • Training and training staff members to help their private growth
  • Act as a major escalation level for operational points within the staff
  • Supports the staff to make sure Tek Experts meets the targets and expectations of our clients
  • Provides correct and well timed communication to all relevant events on any buyer help situation
  • Attends common operational and enterprise evaluate conferences
  • Monitors particular KPIs to make sure correct supply of the enterprise
  • Participates in reviewing processes and workflow to diagnose areas for enchancment
  • Builds and sends up to date reviews to administration staff (website supervisor, world operations supervisor, workplace supervisor, and many others) as required
  • Serves as contact level for buyer’s supply administration
  • Handle, monitor, coordinate and handle all escalated instances
  • Proactively proposes enchancment plans the place gaps are observed.

What We’re Looking For

  • Dynamic, passionate and confirmed people who need to make a constructive distinction with the people they work with and clients we help.
  • You could have the flexibility to thrive in a fast-paced and difficult atmosphere the place everyone seems to be empowered and dedicated to delivering the most effective in trade buyer expertise.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ perspective and a thirst to be taught and develop skilled and mushy abilities.

Competencies:

  • Demonstrable expertise main a help staff of at least 20 staff members
  • Strong organizational, planning, management and administration abilities with a assured {and professional} method
  • Strong English communication abilities with glorious presentation abilities
  • Excellent mushy abilities, together with battle decision, affect and negotiation abilities
  • Critical thinker and talent to make choices
  • Ability to work underneath strain in a extremely focused atmosphere
  • Committed to self-development and the event of others.

Interested and certified candidates ought to: Click here to apply

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