Client Service Officer at Citibank Nigeria Limited

Citibank Nigeria Limited, the leading international monetary services business, supplies customers, corporations, federal governments and organizations with a broad variety of monetary product or services.

We are hiring to fill the position listed below:

Job Title: Client Service Officer - Financial Institutions

Location:  Lagos

Key Responsibilities

• Direct interaction with the consumers on the phone and e-mail for all everyday service
• Liaise with Operations and Product Units to research study and deal with client concerns
• Timely arrangement of in-depth account and deal info to consumers through different media, viz. email, phone, fax, declarations, recommendations, etc.

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• Actively and regularly obtain client feedback with a view to address service problem and boost client complete satisfaction and commitment
• Participate in client feedback study
• Provide input to Seniors for service contacts us to consumers to go over service and functional concerns
• Participate in origin analysis of internal mistakes and transfer of best practices for process enhancement
• Proactively notify consumers of issues/errors made by Citibank on their accounts and restorative action taken
• Communicate proactively with consumers by notifying them of regulative modifications and other internal modifications, which impact the operation of their account
• Identify client automation chances e.g. Citidirect, etc
• Train personnel and consumers in items and required abilities needed to perform their functions effectively.

Knowledge

• 7-8 years of pertinent experience
• Experience in client service and payments and receivables procedures is needed
• Computer efficiency
• First degree in Social Science, Numerate Discipline /Computer Studies
• MBA or Post Graduate diploma in Business management /Finance/Banking/Commerce will be an included benefit

Skills:

• Consistently show clear and succinct composed and spoken interaction
• Proven investigative and analytical abilities
• Demonstrated capability to present ideas and impact modification
• Consistently provide top quality client service with concentrate on structure client relationship and attaining quality outcomes
• Proven capability to work under limited guidance within a group environment

Core Competencies:

• Demonstrated task management and organizational abilities to focus on several jobs
• Proven self-reliance and responsibility and capability to handle danger
• Consistently show clear and succinct composed and spoken interaction with capability to affect stakeholders

Business Relationships:
Internal:

• Daily contact with Relationship and Product Managers to deal with client concerns
• Daily contact with Operations to assist in and fix client issues
• Daily contact with Customer Service Unit to go over service issues, efforts and past due examinations

External:

• Daily contact with consumers to get questions, examinations, demands and to supply deal info
• Weekly contact with consumers to get feedback on service shipment and evaluation impressive concerns
• Monthly check outs to client to go over functional and basic service concerns; benchmark services, prices or procedures

Application Closing Date
Not Specified.

How to Apply
Interested and certified prospects should:
Click here to apply online