Citibank Nigeria Limited, the leading international monetary services business, supplies customers, corporations, federal governments and organizations with a broad variety of monetary product or services.
We are hiring to fill the position listed below:
Job Title: Client Service Officer – Financial Institutions
Location: Lagos
Key Responsibilities
- Direct interaction with the consumers on the phone and e-mail for all everyday service
- Liaise with Operations and Product Units to research study and deal with client concerns
- Timely arrangement of in-depth account and deal info to consumers through different media, viz. email, phone, fax, declarations, recommendations, etc.
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- Actively and regularly obtain client feedback with a view to address service problem and boost client complete satisfaction and commitment
- Participate in client feedback study
- Provide input to Seniors for service contacts us to consumers to go over service and functional concerns
- Participate in origin analysis of internal mistakes and transfer of best practices for process enhancement
- Proactively notify consumers of issues/errors made by Citibank on their accounts and restorative action taken
- Communicate proactively with consumers by notifying them of regulative modifications and other internal modifications, which impact the operation of their account
- Identify client automation chances e.g. Citidirect, etc
- Train personnel and consumers in items and required abilities needed to perform their functions effectively.
Knowledge
- 7-8 years of pertinent experience
- Experience in client service and payments and receivables procedures is needed
- Computer efficiency
- First degree in Social Science, Numerate Discipline /Computer Studies
- MBA or Post Graduate diploma in Business management /Finance/Banking/Commerce will be an included benefit
Skills:
- Consistently show clear and succinct composed and spoken interaction
- Proven investigative and analytical abilities
- Demonstrated capability to present ideas and impact modification
- Consistently provide top quality client service with concentrate on structure client relationship and attaining quality outcomes
- Proven capability to work under limited guidance within a group environment
Core Competencies:
- Demonstrated task management and organizational abilities to focus on several jobs
- Proven self-reliance and responsibility and capability to handle danger
- Consistently show clear and succinct composed and spoken interaction with capability to affect stakeholders
Business Relationships:
Internal:
- Daily contact with Relationship and Product Managers to deal with client concerns
- Daily contact with Operations to assist in and fix client issues
- Daily contact with Customer Service Unit to go over service issues, efforts and past due examinations
External:
- Daily contact with consumers to get questions, examinations, demands and to supply deal info
- Weekly contact with consumers to get feedback on service shipment and evaluation impressive concerns
- Monthly check outs to client to go over functional and basic service concerns; benchmark services, prices or procedures
Application Closing Date
Not Specified.
How to Apply
Interested and certified prospects should:
Click here to apply online
