Client Service Officer at Citibank Nigeria Limited

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Citi bank

Citibank Nigeria Limited, the leading international monetary services business, supplies customers, corporations, federal governments and organizations with a broad variety of monetary product or services.

We are hiring to fill the position listed below:

Job Title: Client Service Officer – Financial Institutions

Location:  Lagos

Key Responsibilities

  • Direct interaction with the consumers on the phone and e-mail for all everyday service
  • Liaise with Operations and Product Units to research study and deal with client concerns
  • Timely arrangement of in-depth account and deal info to consumers through different media, viz. email, phone, fax, declarations, recommendations, etc.

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  • Actively and regularly obtain client feedback with a view to address service problem and boost client complete satisfaction and commitment
  • Participate in client feedback study
  • Provide input to Seniors for service contacts us to consumers to go over service and functional concerns
  • Participate in origin analysis of internal mistakes and transfer of best practices for process enhancement
  • Proactively notify consumers of issues/errors made by Citibank on their accounts and restorative action taken
  • Communicate proactively with consumers by notifying them of regulative modifications and other internal modifications, which impact the operation of their account
  • Identify client automation chances e.g. Citidirect, etc
  • Train personnel and consumers in items and required abilities needed to perform their functions effectively.

Knowledge

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  • 7-8 years of pertinent experience
  • Experience in client service and payments and receivables procedures is needed
  • Computer efficiency
  • First degree in Social Science, Numerate Discipline /Computer Studies
  • MBA or Post Graduate diploma in Business management /Finance/Banking/Commerce will be an included benefit

Skills:

  • Consistently show clear and succinct composed and spoken interaction
  • Proven investigative and analytical abilities
  • Demonstrated capability to present ideas and impact modification
  • Consistently provide top quality client service with concentrate on structure client relationship and attaining quality outcomes
  • Proven capability to work under limited guidance within a group environment

Core Competencies:

  • Demonstrated task management and organizational abilities to focus on several jobs
  • Proven self-reliance and responsibility and capability to handle danger
  • Consistently show clear and succinct composed and spoken interaction with capability to affect stakeholders

Business Relationships:
Internal:

  • Daily contact with Relationship and Product Managers to deal with client concerns
  • Daily contact with Operations to assist in and fix client issues
  • Daily contact with Customer Service Unit to go over service issues, efforts and past due examinations

External:

  • Daily contact with consumers to get questions, examinations, demands and to supply deal info
  • Weekly contact with consumers to get feedback on service shipment and evaluation impressive concerns
  • Monthly check outs to client to go over functional and basic service concerns; benchmark services, prices or procedures

Application Closing Date
Not Specified.

How to Apply
Interested and certified prospects should:
Click here to apply online

From Ejes Gist Nigeria

The views expressed in this article are the writer’s opinion, they do not reflect the views of the Publisher of EJES GIST NIGERIA. Please report any fake news , misinformation or defamatory statements to [email protected]

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