Workforce Group – Our client in the Banking Sector is presently headhunting for an acceptable candidate to fill the place beneath:
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Job Title: Customer Service Representative
- The Customer Services Representative will likely be chargeable for the general dealing with of consumers’ complaints and needs in the expertise Centres.
- Also, to supply help to prospects by account opening and upkeep, data on the Banks services and products, in addition to making certain well timed and distinctive service supply in order to please them.
Job Responsibilities and Duties
- Escalate all buyer care points to the Head of Customer Service/ Service Manager and observe by on corrective measures.
- Sell the Banks services and products to current prospects and intending prospects.
- Send out / reply to exterior account reference enquiries, verify the standing of inside account reference.
- Ensure well timed rendering of reports and issuance of ad-hoc statements of account to prospects.
- Disseminate primary technical data of the services and products supplied by the financial institution to inside and exterior prospects.
- Open all account sorts in the financial institution for numerous prospects and guarantee all accounts have full documentation.
- Treat prospects request and directions on their numerous accounts and guarantee they’re happy with the providers supplied.
- Attend to prospects’ complaints, request, directions, enquiries and so forth.
- Arrange all paperwork and account opening packages appropriately.
- Request for transaction devices e.g. cheque books, ATM playing cards and so forth. upon prospects’ request.
- Handle account upkeep actions; steadiness enquiry, freezing/unfreezing of account, inserting of lien, reactivation of dormant accounts.
- Ensure a seamless stream of enterprise transactions by speaking mandatory data to the shoppers and financial institution departments as required.
- Initiate and arrange Alert, Online and Mobile Banking (FVTM & CFTM) providers.
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- Initiate linking / sizzling itemizing and blocking / unblocking of debit playing cards.
- Issue ID playing cards / thumb prints and ensures correct modification of buyer account data on request.
- Initiate the set-up of standing order.
- Issue and activate all card merchandise; VPAY, Debit Card, Netsafe, Master and Visa playing cards to eligible prospects.
- Carry out all different financial institution providers as delegated by the Head of Customer Service or Service Manager.
- First Degree in any self-discipline
- B.Sc/HND with minimal of second class decrease grade
- Experience in Banking operations for no less than 1 – 2 years
- Not greater than 28 years of age
How to Apply
Interested and certified candidates ought to:
Click here to apply
Application Deadline fifth November, 2019